Exhibit B to the Declaration of Brian Danitz — Bofa Ca Unemployment (Dkt. 90.6)

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U.S. District Court for the Southern District of California · No. 3:21-md-02992-GPC-MSB · Doc. 90-6 · 2021-11-15 · Docket on CourtListener

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EXHIBIT B 
Case 3:21-md-02992-GPC-MSB     Document 90-6     Filed 11/15/21     PageID.744     Page 1
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EXHIBIT B
14
STATE OF CALIFORNIA 
STANDARD AGREEMENT 
STD 213 (Rev 06/03) 
AGREEMENT NUMBER 
M6100352 
REGISTRATION NUMBER 
1. This Agreement is entered into between the State Agency and the Contractor named below: 
STATEAGENCYS NAME 
Employment Development Department 
CONTRACTOR'S NAME 
Bank of America, NA 
2. 
The term of this 
Agreement is: 
8/1/2016 
through 
7/31/2021, or five (5) years from final approval. 
In addition, EDD has the option to renew for two (2) additional two (2) year terms. 
3. The maximum amount 
of this Agreement is: 
$0.00 No Dollars No Cents. The contract is no cost for the EDD. The Contractor is to 
provide revenue shares to the EDD in accordance with Attachment Vl.1 of their Proposal. 
4. The parties agree to comply with the terms and conditions of the following exhibits which are by this reference made a 
part of the Agreement. 
Exhibit A - Scope of Work 
Exhibit B * - General Terms and Conditions 
Exhibit C - Request for Proposal (RFP) #65466 (Incorporated by reference) 
Exhibit D - Bank of America's response to RFP 65466 (Incorporated by reference) 
Exhibit E - Confidentiality Requirements 
2 Pages 
GTC 610 
3 Pages 
Items shown with an Asterisk (*), are hereby incorporated by reference and made part of this agreement as if attached hereto. 
These documents can be viewed at http:llwww.dqs.ca.qovlols/ResourceslStandardContractLanquaqe.aspx 
IN WITNESS WHEREOF, this Agreement has been executed by the parties hereto. 
CONTRACTOR 
CONTRACTOR'S NAME (if other than an individual, state whether a corporation, partnership, etc.) 
Bank of America, NA 
PRINTED NAME AND TITLE OF PERSON SIGNING 
Dawn Haddock, Director, Senior Treasury Solutions Officer 
ADDRESS 
555 Capitol Mall, Suite 765 
Sacramento, CA 95814-4503 
STATE OF CALIFORNIA 
AGENCY NAME 
Employment Development Department 
E ~ME AND TITLE OF PERS 
Xochitl Montano, Manager, Contract Services Group 
ADDRESS 
800 Capitol Mall, MIC 62-C, Sacramento, CA 95814 
California Department of General 
Services Use Only 
181 Exempt per: 
DGS Exemption Letter No. 54.4 
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EXHIBIT B
15
EXHIBIT A 
SCOPE OF WORK 
EDD Contract No. M6100352 
EDD/Bank of America 
Page 1 of 2 
1. This Agreement is entered into by and between the Employment Development Department, 
hereinafter referred to as EDD, and Bank of America, hereinafter referred to as Contractor, 
and is for the purpose of the Contractor establishing, operating and maintaining a 
comprehensive Electronic Benefit Payment (EBP) service for the EDD. 
2. The project representatives during the term of this agreement shall be: 
Employment Development Department 
Cindy Kakutani 
Information Technology Branch 
751 N Street, Solar 4 
Sacramento, CA 95814 
(916) 654-9217 
Natalie Mack 
Disability Insurance Branch 
800 Capitol Mall, MIC 29 
Sacramento, CA 95814 
(916) 654-7723 
Regina Luster-Shaw 
Disability Insurance Branch 
800 Capitol Mall, MIC 29 
Sacramento, CA 95814 
(916) 657-3984 
Michael Greenlow 
Unemployment Insurance Branch 
800 Capitol Mall, MIC 1 
Sacramento, CA 95814 
(916) 651-6187 
Bank of America 
Dawn Haddock 
Director, Senior Treasury Sales Officer 
555 Capitol Mall 
Sacramento, CA 95814 
(916) 326-7825 
3. The services shall be provided in accordance with the following sections of the RFP and the 
Contractor's response to EDD's Request for Proposal #65466: 
a. Section IV, Administrative Requirements, including Attachment IV.3, Staff Roles and 
Qualifications Matrix; Attachment IV.8, Employee Confidentiality Statement and IV-9, 
Indemnity Agreement. 
b. Section V, EBP Service Requirements, including Attachment V.1, Statement of Work; 
Attachment V.2, Statement of Work EBP Service Requirements and V.3, Fee Schedule. 
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EXHIBIT B
16
EDD Contract No. M6100352 
EDD/Bank of America 
Page 2 of 2 
EXHIBIT A 
c. Section VI, Revenue Share Model, including Vl.1, Revenue Share. 
d. Exhibit B, Confidentiality Requirements. 
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Electronic 
 Benefit Payments (EBP) 
 
REQUEST FOR PROPOSAL (RFP) 
 
 
 
 
 
 
 
EDD RFP #65466 
Addendum 9 
 
August 14, 2015 
 
 
State of California 
 
 
 
 
 
Employment Development Department 
800 Capitol Mall 
Sacramento, CA  95814 
EXHIBIT B
17
-e b,----,l 
electronic 
Benefit Paym · 
~ 
Employment 
EDD 
Development 
~ tt«'. 
Department 
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EDD RFP #65466 
113 of 174 
 
 
 
REQ 
# 
DESCRIPTION 
CONTRACTOR 
AGREES 
(Y/N/) 
COMMENT 
321 
The Contractor shall not place a limit on 
the number of replacement cards that may 
be issued to a cardholder. 
  
  
322 
The Contractor shall send cardholders new 
and replacement debit cards using no less 
than U.S. Postal Service First-Class mail. 
  
  
323 
The debit card shall contain no less than 
an ISO 7811-compliant high coercivity 
magnetic strip. 
  
  
324 
The Contractor shall allow only one (1) 
active profile per claimant. 
  
  
325 
The Contractor shall provide debit cards 
for each claimant or their authorized 
representative/heir in accordance with 
common commercial standards for Visa or 
MasterCard-branded cards. 
  
  
326 
The Contractor shall follow standard 
commercial practices for debit card PIN 
specifications in conformance with federal 
and state laws, rules and regulations. 
  
  
327 
The Contractor shall have in-network (non-
surcharge) ATMs available for use by the 
cardholder in California and nationally 
outside of California. 
  
  
328 
The Contractor shall conduct claimant 
outreach in California Metropolitan 
Statistical Areas (MSA) affected by a 
permanent ATM decrease of 5% or more. 
  
  
329 
Contractor shall facilitate the following 
disbursement options: 
• Prepaid Debit card 
• Direct Deposit Transfer (until direct 
deposit option is established 
•  Direct Deposit 
 
 
330 
Until direct deposit is implemented, the 
Contractor shall provide claimants the 
option of receiving benefits by prepaid 
debit card, or transferring all or any portion 
of their benefit payments from their debit 
card to their existing bank accounts at no 
cost to the claimants. 
  
  
331 
The Contractor shall provide claimants 
who elect direct deposit transfer with a way 
to track deposits transfers to their account 
via the Contractor’s website and via calls 
to Contractor’s customer service call 
center. 
 
 
EXHIBIT B
18
ebD 
electronic ~
~ 
Benef'it Paym~ 
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EDD RFP #65466 
168 of 174 
 
 
 
Term/Acronym 
Definition 
Call Attempts 
The total calls to the Toll Free Number dialed (a.k.a. Network 
attempts) 
Calls Answered 
Calls that are answered by the Customer Service Representative 
CFR 
Code of Federal Regulations 
Configuration Items 
Product Deliverables that are subject to configuration management. 
Configuration management 
Management of a system's performance and its functional and 
physical attributes by controlling the introduction of changes, i.e., 
defect corrections or system enhancements 
Contractor’s Trust Account 
For the purpose of calculating revenue share, the average collected 
daily balance is the total of the daily collected balance on all funds 
held “in trust” (aggregated amount) for the cardholders each month 
divided by the number of days in the month. The contractor may 
maintain balances in individual accounts or one “trust account”, but the 
average collected daily balance calculation is based on the combined 
total of all cardholder funds. 
CPB 
Continuity Plan for Business 
CSC 
Customer Service Center 
CSI 
Child Support Intercept 
CSR 
Customer Service Representative 
CUIC 
California Unemployment Insurance Code 
DED 
Deliverable Expectations Document 
Defect 
Issues found during development or testing 
Deflected Call 
A call that is routed to a deflect message that states, “All agents are 
busy” when estimated wait in queue exceeds defined level. 
DI 
Disability Insurance 
Direct Deposit 
An electronic transfer of a payment directly from the account of the 
payer to the recipient's account without first transferring funds of the 
debit card.  
 
Direct Deposit Transfer 
An electronic transfer of recipients’ benefit payments from their debit 
card to their existing bank account. 
DOL 
United States Department Of Labor 
EBP 
Electronic Benefit Payment 
ECN 
EDD Client Number 
EDD 
Employment Development Department 
EDD Client Number 
A number assigned by the EDD in lieu of a SSN. 
FDIC 
Federal Deposit Insurance Corporation 
Fee 
A charge to claimants by the Contractor 
FOMC 
Federal Open Market Committee 
FPO address 
Fleet Post Office 
FPTL 
First Payment Time Lapse 
IdM 
Identity Management 
IEEE 
The Institute of Electrical and Electronics Engineers 
EXHIBIT B
19
ebD 
electronic ~
~ 
Benef'it Paym~ 
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Connecting California to Infinite Possibilities 
Response to State of California Electronic Benefits Payments ൟ Solicitation RFP No. 65466  
Volume I – EPB Service Proposal ൟ MASTER COPY 
 
 
Submitted by: 
 
Dawn Haddock 
Jonathan Millard 
Sabrina Clark 
Director, Sr. Treasury Sales Officer 
SVP, Market Leader 
VP, Project Manager 
916.326.7825 
415.913.2834 
916.730.2948 
dawn.e.haddock@baml.com 
jonathan.millard@baml.com 
sabrina.clark@bankofamerica.com 
 
July 10, 2015 
EXHIBIT B
20
Case 3:21-md-02992-GPC-MSB     Document 90-6     Filed 11/15/21     PageID.751     Page 8
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Bank of America Merrill Lynch 
 
Section V: EBP Service Requirements|234 
REQ 
# 
DESCRIPTION 
CONTRACTOR 
AGREES 
(Y/N/) 
COMMENT 
PINs/passwords. 
320 
The Contractor shall not limit the number of times cardholders 
may change their PINs. 
Y 
 
321 
The Contractor shall not place a limit on the number of 
replacement cards that may be issued to a cardholder. 
Y 
 
322 
The Contractor shall send cardholders new and replacement 
debit cards using no less than U.S. Postal Service First-Class 
mail. 
Y 
 
323 
The debit card shall contain no less than an ISO 7811-
compliant high coercivity magnetic strip. 
Y 
 
324 
The Contractor shall allow only one (1) active profile per 
claimant. 
Y 
 
325 
The Contractor shall provide debit cards for each claimant or 
their authorized representative/heir in accordance with 
common commercial standards for Visa or MasterCard-
branded cards. 
Y 
 
326 
The Contractor shall follow standard commercial practices for 
debit card PIN specifications in conformance with federal and 
state laws, rules and regulations. 
Y 
 
327 
The Contractor shall have in-network (non- surcharge) ATMs 
available for use by the cardholder in California and nationally 
outside of California. 
Y 
 
328 
The Contractor shall conduct claimant outreach in California 
Metropolitan Statistical Areas (MSA) affected by a permanent 
ATM decrease of 5% or more. 
Y 
 
329 
Contractor shall facilitate the following 
x 
disbursement options: 
x 
Prepaid Debit card 
x 
Direct Deposit Transfer (until direct deposit option is 
established 
x 
Direct Deposit 
Y 
 
330 
Until direct deposit is implemented, the Contractor shall 
provide claimants the option of receiving benefits by prepaid 
debit card, or transferring all or any portion of their benefit 
payments from their debit card to their existing bank accounts 
at no cost to the claimants. 
Y 
 
331 
The Contractor shall provide claimants who elect direct 
deposit transfer with a way to track deposits transfers to their 
account via the Contractor’s website and via calls to 
Contractor’s customer service call center. 
Y 
 
332 
Until direct deposit is available, the Contractor shall allow 
claimants to change their payment disbursement type from 
Y 
 
EXHIBIT B
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