Pandemic Darlings The pandemic economy, in original documents
Home Court filings Bofa Ca Unemployment In re: Bank of America California Unemployment Benefits Litigation — S.D. Cal., No. 21-md-02992 Exhibit 95 — In re Bank of America California Unemployment Benefits Litigation (Dkt. 350-96, S.D. Cal. No. 3:21-md-02992)

Court filing

Exhibit 95 — In re Bank of America California Unemployment Benefits Litigation (Dkt. 350-96, S.D. Cal. No. 3:21-md-02992)

Filed October 24, 2024 in In re Bank of America California Unemployment Benefits Litigation; one of 1415 filings from this case.

Record facts

CourtU.S. District Court for the Southern District of California
Filed2024-10-24

U.S. District Court for the Southern District of California · No. 3:21-md-02992-GPC-MSB · Doc. 350-96 · 2024-10-24 · Docket on CourtListener

Full text

EXHIBIT 95 
Case 3:21-md-02992-GPC-MSB     Document 350-96     Filed 10/24/24     PageID.11878 
Page 1 of 5

 
 
 
 
 
Unemployment Insurance Fraud Consumer Protection Guide 
September 21, 2020 
 
The U.S. Secret Service, U.S. Department of Labor–Office of Inspector General (DOL-OIG), Federal 
Bureau of Investigation, Homeland Security Investigations, Internal Revenue Service–Criminal 
Investigation, U.S. Postal Inspection Service, Social Security Administration–Office of the Inspector 
General, and the U.S. Department of Homeland Security–Office of Inspector General, coordinating 
with the U.S. Department of Justice, are investigating numerous fraud schemes targeting the 
unemployment insurance (UI) programs of various state workforce agencies (SWAs) across the United 
States.  Fraudsters, some of which are transnational criminal organizations, are using the stolen 
identities of U.S. citizens to open accounts and file fraudulent claims for UI benefits, exploiting the 
unprecedented expansion of these benefits provided in response to economic disruption caused by 
the COVID-19 pandemic.   
 
Members of the National UI Fraud Task Force are working with SWAs, financial institutions, and 
other law enforcement partners across the country to fight this type of fraud, and consumers should 
be vigilant in light of this threat and take appropriate steps to safeguard themselves. This guide 
provides information and resources for individuals on how to protect themselves from UI fraud and 
what they can do if they suspect their identity has been exploited by criminals. 
Who is at risk of becoming a victim? 
• 
Those who have already been the victim of identity theft; 
• 
Those who have had their personally identifiable information (PII), such as their name, date of 
birth, address, and social security number, exposed in a past data breach (you may have received a 
notice via email or regular mail about your PII being contained in a past data breach); and 
• 
Those who have given their PII to an individual who claims to be facilitating the filing of UI claims 
with SWAs, often for a fee. 
U.S. Department of  Justice 
National Unemployment Insurance Fraud Task Force 
This guide provides information and resources for individuals on how to protect 
themselves from unemployment insurance fraud and steps they can take if they suspect 
they have had their identity exploited by criminals. 
 
 
 
 
 
 
 
 
Case 3:21-md-02992-GPC-MSB     Document 350-96     Filed 10/24/24     PageID.11879 
Page 2 of 5

 
Signs that you may be a victim of this crime: 
Many victims of this crime have no knowledge that criminals have applied for UI benefits in their 
name. You may only discover that you were a victim of this crime upon seeing the following red flags:   
• 
You file a lawful UI claim on behalf of yourself, and you receive a notice that your claim was 
rejected because that SWA has already received a claim under your name; 
• 
You did not apply for UI benefits, but you receive a determination letter from a SWA in your state 
of residence or another state regarding a UI claim filed under your name; 
• 
You receive a notification that you failed the security verification process for your UI claim; and 
• 
You are told by a current or former employer that a UI claim has been submitted with your PII. 
 
What can you do if you believe you have been victimized?  
 
• 
If you learn that an UI claim has been filed in your name, and you did not file the claim, report it 
to the relevant SWA immediately. Please refer to the state-by-state list of “Where to file a report 
of UI Fraud” links at the end of this guide to find the right point of contact for making the report.  
Reporting the crime immediately to the SWA is important if the improperly disbursed UI benefits 
are to be recovered.    
• 
If you are presently working, notify your employer of the fraudulent claim, because they will also 
need to file documentation. 
• 
File a complaint with the National Center for Disaster Fraud by going 
to https://www.justice.gov/disaster-fraud/ncdf-disaster-complaint-form or by calling (866) 720-
5721. 
 
How can you protect yourself from fraud? 
 
• 
Do not share your PII with unknown third parties.  If someone you don’t know asks for your 
PII in order to perform some service for you, beware that the offer of services may be a scheme 
to collect your PII and use it for illegal purposes, including UI fraud. 
• 
Follow good computer hygiene and cybersecurity practices. Ensure that the passwords to all 
of your financial and other accounts are unique and sufficiently complex; and change those 
passwords often. Wherever you can, add a second factor for authentication, such as a cell phone 
number, a security token, or a biometric factor, such as a fingerprint or facial scan.   
• 
Take advantage of credit monitoring services if you have been notified your information was 
exposed in a data breach. If you do not have access to credit monitoring, use 
www.annualcreditreport.com, where you can get a free credit report from each credit reporting 
bureau once each year. 
• 
Place a freeze on your credit to prohibit any new credit applications from being be opened in 
your name. Visit the FTC credit freeze guide for instructions. 
https://www.consumer.ftc.gov/articles/0497-credit-freeze-faqs. 
 
 
Please contact the DOL-OIG Hotline at https://www.oig.dol.gov/hotline.htm or (800) 347-
3756 if you have questions or need more information about UI fraud. 
Case 3:21-md-02992-GPC-MSB     Document 350-96     Filed 10/24/24     PageID.11880 
Page 3 of 5

 
 
State Unemployment Insurance Fraud Resources and Links 
 
Alabama 
• 
Department of Labor » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
Arkansas 
• 
Division of Workforce Services » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
Connecticut 
• 
Department of Labor » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
Florida 
• 
Department of Economic 
Opportunity » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
Idaho 
• 
Department of Labor » 
• 
Where to File a Report of UI Fraud » 
 
 
 
Iowa 
• 
Workforce Development » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
Louisiana 
• 
Workforce Commission » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
Massachusetts 
• 
Department of Unemployment 
Assistance » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
Mississippi 
• 
Department of Employment Security » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
 
 
Alaska 
• 
Department of Labor and Workforce 
Development » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
California 
• 
Employment Development 
Department » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
Delaware 
• 
Department of Labor » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
Georgia 
• 
Department of Labor » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
Illinois 
• 
Department of Employment Security » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
Kansas 
• 
Department of Labor » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
Maine 
• 
Department of Labor » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
Michigan 
• 
Department of Labor and Economic 
Opportunity» 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
Missouri 
• 
Department of Labor and Industrial 
Relations » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
 
Arizona 
• 
Department of Economic Security » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
Colorado 
• 
Department of Labor and   
Employment » 
• 
Where to File a Report of UI Fraud » 
 
 
District of Columbia 
• 
Department of Employment  
Services » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
Hawaii 
• 
Department of Labor and Industrial 
Relations » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
Indiana 
• 
Department of Workforce 
Development » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
Kentucky 
• 
Career Center » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
Maryland 
• 
Department of Labor » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
Minnesota 
• 
Employment and Economic 
Development » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
Montana 
• 
Department of Labor and Industry » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
 
 
Case 3:21-md-02992-GPC-MSB     Document 350-96     Filed 10/24/24     PageID.11881 
Page 4 of 5

 
 
 
Nebraska 
• 
Department of Labor » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
New Jersey 
• 
Department of Labor and Workforce 
Development » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
North Carolina 
• 
Division of Employment Security » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
Oklahoma 
• 
Employment Security Commission » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
Rhode Island 
• 
Department of Labor and Training » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
Tennessee 
• 
Department of Labor and Workforce 
Development » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
Vermont 
• 
Department of Labor » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
West Virginia 
• 
WorkForce West Virginia » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
 
 
Nevada 
• 
Department of Employment, Training 
and Rehabilitation » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
New Mexico 
• 
Department of Workforce Solutions » 
• 
Where to File a Report of UI Fraud » 
 
 
 
North Dakota 
• 
Job Service » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
Oregon 
• 
Employment Department » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
South Carolina 
• 
Department of Employment and 
Workforce » 
• 
Where to File a Report of UI Fraud » 
 
 
Texas 
• 
Workforce Commission » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
Virginia 
• 
Employment Commission » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
Wisconsin 
• 
Department of Workforce 
Development » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
 
 
New Hampshire 
• 
Employment Security » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
New York 
• 
Department of Labor » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
Ohio 
• 
Department of Job and Family 
Services » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
Pennsylvania 
• 
Department of Labor and Industry » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
South Dakota 
• 
Department of Labor and  
Regulation » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
Utah 
• 
Department of Workforce Services » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
Washington 
• 
Employment Security Department » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
 
Wyoming 
• 
Department of Workforce Services » 
• 
Where to File a Report of UI Fraud » 
• 
FAQs » 
 
Case 3:21-md-02992-GPC-MSB     Document 350-96     Filed 10/24/24     PageID.11882 
Page 5 of 5

File and source

File
gov.uscourts.casd.709615.350.96.pdf
Size
967,865 bytes
SHA-256
f7f8dc08115c18abd2d4992bbbb444e76fbf8c9fba0b48fedaf1ef65e83af1f2
Our copy
gov.uscourts.casd.709615.350.96.pdf
Original
PACER (login required)
Back to top