TIGTA Final Inspection Report 2021-IE-R003 — Health and Safety Measures at Select IRS Facilities During COVID-19

Record facts

Full text

1 
 
 
 
 
 
 
Inspection of Health and Safety Measures at  
Select IRS Facilities During the COVID-19 Pandemic 
 
 
July 26, 2021 
 
Report Number:  2021-IE-R003 
 
 
 
 
 
 
 
 
 
 
TIGTACommunications@tigta.treas.gov   |   www.treasury.gov/tigta 
 
TREASURY INSPECTOR GENERAL FOR TAX ADMINISTRATION 

HIGHLIGHTS:  Inspection of Health and Safety Measures at  
Select IRS Facilities During the COVID-19 Pandemic 
Final Inspection Report issued on July 26, 2021 
Report Number 2021-IE-R003 
 
 
Why TIGTA Did This Study 
There are approximately 
550 IRS-managed facilities 
throughout the United States.  In 
response to the Coronavirus 
Disease 2019 (COVID-19) 
pandemic, in Calendar Year 2020, 
the IRS closed and then 
reopened facilities for mission-
essential functions and 
nonportable work. 
TIGTA conducted this inspection 
to assess the IRS’s efforts to 
protect the health and safety of 
individuals physically present at 
selected IRS facilities during the 
COVID-19 pandemic. 
Impact on Taxpayers 
The COVID-19 pandemic has 
affected the IRS’s ability to 
perform its responsibilities of 
processing tax returns, tax 
payments, and tax refunds.  The 
pandemic also threatens the 
lives of IRS employees; as of 
June 2021, the IRS reported that 
over 40 employees have passed 
away from the virus.  As such, 
the IRS has had to balance the 
completion of its mission and 
the health and safety of its 
employees and contractors and 
others who visit IRS facilities. 
What TIGTA Found 
In March 2021, TIGTA conducted unannounced health and safety 
inspections of nine judgmentally selected IRS facilities.  Overall, the IRS 
generally implemented health and safety measures to help protect 
individuals at the nine facilities.  The IRS had an adequate supply of 
face masks, hand sanitizer, disinfecting wipes, or other cleaning 
supplies on-site, and these items were generally available in common 
areas or near shared equipment for individuals to use. 
 
In response to the pandemic, the IRS developed printable COVID-19 
health and safety posters to help inform and remind individuals of 
health and safety procedures.  TIGTA observed that most of these were 
posted at all nine facilities. 
According to the Centers for Disease Control and Prevention, masks are 
a critical step to help prevent individuals from getting and spreading 
COVID-19.  At the time of TIGTA’s inspection, all individuals, whether 
vaccinated or not, were required to wear masks while in an IRS facility.  
While most individuals were wearing face masks correctly, TIGTA 
observed some who were wearing them improperly.  For example, 
TIGTA observed individuals within the facilities with the face mask 
below the chin or off the face completely.  TIGTA also observed that 
the IRS implemented modifications at all nine facilities to help maintain 
social distancing.  Examples of these modifications include separating 
employee desks, posting occupancy limit signs at elevators and in 
conference and meeting rooms, and limiting seating and self-service 
food tasks in cafeterias and break rooms. 
Although TIGTA observed most individuals maintaining social distance, 
TIGTA identified some who were not maintaining at least six feet of 
separation as required by IRS guidance.  For example, TIGTA observed 
individuals walking together in hallways, sitting together and eating in 
the cafeteria or break rooms, and working together in cubicles. 
What TIGTA Recommended 
TIGTA made no recommendations in this report.  TIGTA’s Office of 
Audit will issue a separate report that will provide additional 
information regarding compliance related to face masks and social 
distancing and any resulting recommendations. 
 

U.S. DEPARTMENT OF THE TREASURY 
WASHINGTON, D.C.  20220 
TREASURY INSPECTOR GENERAL 
FOR TAX ADMINISTRATION 
 
 
 
July 26, 2021 
 
 
MEMORANDUM FOR: COMMISSIONER OF INTERNAL REVENUE 
 
FROM: 
Heather M. Hill
 
 
Acting Deputy Inspector General for Inspections and Evaluations 
 
SUBJECT: 
Final Inspection Report – Inspection of Health and Safety Measures at 
Select IRS Facilities During the COVID-19 Pandemic (IE-21-003-C) 
 
This report presents the results of our inspection to assess the Internal Revenue Service’s (IRS) 
efforts to protect the health and safety of individuals physically present at selected IRS facilities 
during the Coronavirus Disease 2019 (COVID-19) pandemic.  This inspection addresses the Fiscal 
Year 2021 major management and performance challenge of Responding to the COVID-19 
Pandemic. 
Although we made no recommendations in this report, we provided IRS management officials 
with an advance copy of this report for review and comment prior to issuance. 
Copies of this report are also being sent to the IRS managers affected by the report information.  
If you have any questions about this report, you may contact me or James A. Douglas, Director, 
Office of Inspections and Evaluations. 
 
 
 

 
Page  1 
Inspection of Health and Safety Measures at Select IRS Facilities During the COVID-19 Pandemic 
Results of Review 
The IRS Generally Implemented Measures to Protect the Health and Safety of 
Individuals at Nine IRS Facilities 
In March 2021, we conducted unannounced health and safety inspections at nine judgmentally 
selected Internal Revenue Service (IRS) facilities and found that the IRS generally implemented 
measures to protect the health and safety of individuals at these facilities.1  Across the nine 
facilities, we observed the following: 
• 
Adequate supply of face masks and cleaning supplies. 
• 
Printable Coronavirus Disease 2019 (COVID-19) health and safety posters. 
• 
Individuals generally complying with face mask requirements. 
• 
Modifications of facilities to promote social distancing and protect the health and safety 
of individuals at IRS facilities.  
• 
Individuals generally complying with social distancing requirements. 
The IRS has adequate face masks and cleaning supplies available on-site 
We determined that all nine facilities had an adequate supply of face masks, hand sanitizer, 
disinfecting wipes, or other cleaning supplies.  Figure 1 shows face masks, hand sanitizer, 
disinfecting wipes, and other cleaning supplies stored at select IRS locations. 
                                               
1 A judgmental sample is a nonprobability sample, the results of which cannot be used to project to the population.  
See Attachment I for a list of the facilities we inspected. 

 
Page  2 
Inspection of Health and Safety Measures at Select IRS Facilities During the COVID-19 Pandemic 
Figure 1:  Examples of Face Masks, Hand Sanitizer, 
Disinfecting Wipes, and Other Cleaning Supplies 
 
Source:  Treasury Inspector General for Tax Administration’s (TIGTA) 
inspection of nine IRS facilities. 
We also observed that disinfecting wipes, hand sanitizer, or other cleaning supplies were 
generally available in common areas or near shared equipment for individuals to use.  IRS 
guidance recommends that, when possible, business units should keep disinfectant wipes 
available near shared equipment.2  IRS guidance also suggests that hand sanitizer will be readily 
available and located in common areas in all offices.3  Facilities Management and Security 
Services officials stated that they generally place these items in common areas or other 
high-traffic areas and that managers may request additional supplies as needed.  By maintaining 
and making available an adequate supply of face masks and cleaning supplies, the IRS is helping 
to prevent the spread of COVID-19 and to protect the health and safety of individuals at IRS 
facilities.  Figure 2 summarizes the frequency of disinfecting wipes, hand sanitizer, or other 
cleaning supplies that we observed throughout common areas or near shared equipment in the 
nine facilities. 
                                               
2 IRS, Cleaning and disinfecting office space (June 2, 2020). 
3 IRS, Access to Hand Sanitizer (June 2, 2020). 

 
Page  3 
Inspection of Health and Safety Measures at Select IRS Facilities During the COVID-19 Pandemic 
Figure 2:  Number of Facilities With Disinfecting Wipes, Hand Sanitizer, or  
Other Cleaning Supplies Observed in Common Areas or Near Shared Equipment 
Inspection Question 
Always 
Sometimes 
Never 
Are disinfecting wipes or cleaning supplies clearly 
visible in common areas or near shared equipment? 
1 
7 
1 
Are hand sanitizer dispensers located in common 
areas? 
2 
7 
0 
Are hand sanitizer dispensers in working order? 
5 
4 
0 
Do hand sanitizer dispensers have hand sanitizer in 
them? 
5 
4 
0 
Source:  Results of TIGTA’s inspection of nine IRS facilities. 
Note:  When we observed that there was at least one instance in which the measure was present 
and at least one instance in which it was not, we determined that the measure was sometimes 
observed in the facility. 
Most of the IRS’s recommended COVID-19 health and safety posters were observed at all 
nine facilities 
In response to the pandemic, the IRS developed printable posters (some bilingual) that could be 
placed in recommended locations throughout IRS facilities to help inform and remind 
individuals of health and safety procedures.  Figure 3 shows an example of a poster to be placed 
in hallways to remind individuals to wear face masks and to maintain six feet of separation. 

 
Page  4 
Inspection of Health and Safety Measures at Select IRS Facilities During the COVID-19 Pandemic 
Figure 3:  Example of COVID-19 Poster Developed by the IRS 
 
Source:  IRS Document 13376, Keep Your Distance, Staying Safe Flyer (May 2020). 
Other posters relate to proper hand washing, maintaining social distance, and drinking from 
water fountains.  Attachment II provides copies of all seven posters. 
We generally observed that most of the IRS’s COVID-19 recommended posters, or signs that 
provided similar information, were placed throughout the nine IRS facilities.  Figure 4 shows 
printable posters and alternate signs observed throughout the IRS facilities. 

 
Page  5 
Inspection of Health and Safety Measures at Select IRS Facilities During the COVID-19 Pandemic 
Figure 4:  Examples of Printable Posters and  
Alternate Signs Observed Throughout the Nine IRS Facilities 
 
Source:  TIGTA’s inspection of nine IRS facilities. 
Posting health and safety guidelines helps inform individuals within the facilities about best 
practices to prevent the spread of COVID-19 and to protect the health and safety of individuals 
at IRS facilities.  Figure 5 summarizes the results of our observations for the seven recommended 
COVID-19 posters. 

 
Page  6 
Inspection of Health and Safety Measures at Select IRS Facilities During the COVID-19 Pandemic 
Figure 5:  Number of Facilities With  
COVID-19 Posters Observed in the Recommended Locations 
Inspection Question 
Always 
Sometimes 
Never 
Is Document 13376, Keep Your Distance, Staying 
Safe Flyer (May 2020), posted in hallway aisles? 
3 
6 
0 
Is Document 13376-A, COVID-19 Screening 
Questions Flyer (May 2020), posted at main 
entrances? 
7 
2 
0 
Is Document 13376-B, Hygiene How-To Wash Hands 
Flyer (May 2020), posted in restrooms? 
4 
3 
24 
Is Document 13376-C, 10 Reminders To Keep You 
and Others Safe Flyer (May 2020), posted at 
canteen/break rooms and training rooms? 
3 
4 
25 
Is Document 13376-D, Drinking From Water 
Fountain Flyer (May 2020), posted at water 
fountains? 
6 
3 
0 
Is Document 13376-E, Face Coverings Required 
Flyer (June 2020), posted at entry points to IRS 
spaces? 
8 
1 
0 
Is Document 13376-F, Face Coverings Without 
Exhalation Valves Are Required Flyer 
(September 2020), posted at entry points to IRS 
spaces? 
5 
1 
3 
Source:  IRS-recommended COVID-19 posters and the results of TIGTA’s inspection. 
Note:  When we observed that there was at least one instance in which the poster was present and 
at least one instance in which it was not, we determined that the poster was sometimes observed in 
the facility. 
Some individuals were not wearing face masks properly 
According to the Centers for Disease Control and Prevention (CDC), masks are a critical step to 
help prevent individuals from getting and spreading COVID-19.6  Individuals who do not wear 
masks increase the risk for spreading COVID-19, which can impact the health and safety of other 
individuals who are physically present.  On January 20, 2021, the President signed Executive 
Order 13991, Protecting the Federal Workforce and Requiring Mask-Wearing,7 which required 
the heads of executive departments and agencies to immediately take action to require 
compliance with CDC guidelines with respect to wearing masks by on-duty or on-site Federal 
employees, on-site Federal contractors, and all persons in Federal buildings.  In February 2021, 
                                               
4 Although Document 13376-B was not posted in restrooms in two facilities, the information in Document 13376-B is 
noted in Document 13376, which was posted in other locations in these two facilities. 
5 Although Document 13376-C was not posted in canteen/break rooms and training rooms in two facilities, most of 
the information in Document 13376-C is noted in Documents 13376, 13376-A, 13376-D, and 13376-E, which were 
posted in other locations in these two facilities. 
6 CDC, How to Wear Masks (Updated January 30, 2021). 
7 Exec. Order 13991, Protecting the Federal Workforce and Requiring Mask-Wearing, 86 FR 7045 (2021). 

 
Page  7 
Inspection of Health and Safety Measures at Select IRS Facilities During the COVID-19 Pandemic 
the IRS issued guidance which required employees to consistently wear face masks in common 
areas or shared workspaces with a few exceptions.8  Specifically, employees were allowed to 
remove their masks 1) if they are alone in an office with floor-to-ceiling walls and a closed door 
and 2) for a limited time, when the employees are eating or drinking.  Employees were required 
to wear a mask when another employee enters the office or when they were no longer eating or 
drinking.  In response to the CDC’s updated health recommendations for fully vaccinated 
individuals, on May 18, 2021, the IRS revised the mask rules to no longer require fully vaccinated 
individuals to wear masks while in an IRS facility but emphasized that those individuals who are 
not fully vaccinated should continue to wear a mask.  Our site visits were conducted during 
March 2021 when all individuals, regardless of vaccination status, were required to wear masks 
while in an IRS facility. 
Although most individuals in the IRS facilities were wearing face masks correctly, at all nine 
facilities, we observed some who were improperly wearing a face mask.  We observed 
individuals who were not properly wearing face masks in workspaces, a conference room, and 
break rooms and cafeterias (while not observed eating or drinking).  Specifically, we observed 
individuals in: 
• 
Offices with doors open and their masks off. 
• 
Cubicle areas with the mask below the chin or off completely. 
• 
A conference room without a face mask and in close proximity to other individuals. 
• 
Break rooms and cafeterias conversing without a face mask.  
At all nine facilities we inspected, we observed some individuals wearing masks that did not fully 
cover the nose and mouth.  At two of the nine facilities we inspected, we observed a limited 
number of individuals wearing face masks with exhalation valves or vents, which were prohibited 
in IRS facilities because such masks could allow virus particles to escape.  Moreover, we did not 
observe any personnel enforcing the mask requirement at any of the nine facilities. 
The IRS implemented modifications at all nine IRS facilities to help maintain social 
distancing and protect the health and safety of individuals at IRS facilities 
During our March 2021 inspections, we observed that the IRS made the following modifications: 
• 
Implemented an open desk between employees or separating desks to promote social 
distancing at six of the nine facilities. 
• 
Posted occupancy limit signs for passenger elevators at all three of the facilities with 
passenger elevators. 
• 
Reduced seating or occupancy limit signs in conference or meeting rooms at eight of the 
nine facilities. 
• 
Created barriers or used floor markings at entrances or in restrooms at all nine facilities. 
• 
Reduced number of seating available in the cafeteria or break rooms at all nine facilities. 
• 
Limited self-service food tasks at all nine facilities.  Specifically, at five facilities, the 
cafeteria was closed.  At the remaining facilities, the IRS did not offer self-serve food 
                                               
8 IRS, Everyone must wear masks in IRS facilities (February 24, 2021). 

 
Page  8 
Inspection of Health and Safety Measures at Select IRS Facilities During the COVID-19 Pandemic 
options.  At all nine facilities, the IRS had individually wrapped packages for sale either in 
the cafeteria or through vending machines. 
Figure 6 shows examples of modifications observed throughout the IRS facilities. 
Figure 6:  Examples of Modifications Observed Throughout the Nine IRS Facilities 
 
Source:  TIGTA’s inspection of nine IRS facilities. 
Facilities Management and Security Services officials stated that additional measures were taken 
to better circulate air in eight of the nine facilities.  Facilities Management and Security Services 
officials at the remaining facility stated that the IRS did not make efforts to increase air 
circulation as the facility is closing in Calendar Year 2021. 
IRS guidance recommends implementing workspace modifications to help enforce social 
distancing through reduced occupancy of workstations; limiting the use of dining areas and 
conference and training rooms; and using visual cues such as signage and floor spacing 
indicators in common areas such as entrances, elevators, restrooms, and vending areas.9  In 
addition, the CDC suggests avoiding self-serve food or drink options, which can reduce the risk 
of individuals congregating around food service areas.10 
By making modifications to IRS facilities and limiting self-service tasks, the IRS is helping to 
prevent the spread of COVID-19 and to protect the health and safety of individuals at IRS 
                                               
9 IRS, Social Distancing (June 1, 2020). 
10 CDC, Guidance for Organizing Large Events and Gatherings (Updated March 8, 2021). 

 
Page  9 
Inspection of Health and Safety Measures at Select IRS Facilities During the COVID-19 Pandemic 
facilities.  Figure 7 summarizes the frequency of the modifications we observed in select areas in 
the nine IRS facilities. 
Figure 7:  Number of Facilities With Observed  
Modifications to Promote Social Distancing in Selected Areas 
Facility Areas 
Always 
Sometimes 
Never 
Main entrances and exits 
5 
4 
0 
Passenger elevators 
2 
1 
0 
Restrooms 
2 
2 
5 
Meeting and conference rooms 
3 
5 
1 
Break rooms 
5 
2 
2 
Cafeterias 
7 
2 
0 
Workspaces 
0 
7 
2 
Hallways 
0 
3 
6 
Source:  Results of TIGTA’s inspection of nine IRS facilities. 
Notes:  When we observed that there was at least one instance in which the 
modification was present and at least one instance in which it was not, we 
determined that the modification was sometimes observed in the facility. 
Three of the nine facilities had a passenger elevator on-site, while the 
remaining six facilities did not. 
According to the CDC, screening employees, e.g., checking temperatures, is an optional strategy 
that employers may use as a preventative measure.11  However, the CDC states that this strategy 
will not be completely effective because individuals who are asymptomatic or have mild, 
nonspecific symptoms may pass through screening.  Although not required, the Department of 
the Treasury’s COVID-19 Workplace Safety Plan states that the IRS may use temperature 
screening of employees as a symptom screening strategy.12  As part of our inspection, we 
observed that the IRS did not implement any temperature-check COVID-19 screening measures 
at the nine facilities. 
Some individuals were not maintaining social distance 
Although we observed most individuals at all the facilities maintaining social distance, we 
identified some who were not maintaining at least six feet of separation.  For example, we 
observed individuals: 
• 
Walking together in hallways. 
• 
Sitting together and eating or socializing in the cafeteria or break rooms. 
• 
Visiting another employee’s cubicle or working together in a cubicle. 
• 
In conference rooms within close proximity of each other. 
                                               
11 CDC, General Business Frequently Asked Questions (Updated May 24, 2021). 
12 Department of the Treasury, COVID-19 Workplace Safety Plan (February 26, 2021). 

 
Page  10 
Inspection of Health and Safety Measures at Select IRS Facilities During the COVID-19 Pandemic 
Some of the individuals not maintaining social distance were observed wearing a face mask 
while others were not.  At all nine facilities, we did not observe any personnel enforcing social 
distancing requirements.  IRS guidance states that employees are required to maintain social 
distancing in all areas of the building including entrances, elevators, work areas, cafeterias and 
break rooms, conference and training rooms, and restrooms, and to observe posted signage or 
occupancy limits.13  Individuals who do not maintain social distance increase the risk for 
spreading COVID-19, which can impact the health and safety of individuals at IRS facilities. 
After we completed our inspection, we discussed the results with IRS officials in Facilities 
Management and Security Services and in the Human Capital Office.  The IRS subsequently sent 
out communications reiterating the requirement to wear face masks while in IRS facilities.  We 
are not making any recommendations related to face masks and social distancing because 
TIGTA’s Office of Audit plans to issue a report that will provide additional information regarding 
compliance and any resulting recommendations. 
                                               
13 IRS, Social Distancing (June 1, 2020). 

 
Page  11 
Inspection of Health and Safety Measures at Select IRS Facilities During the COVID-19 Pandemic 
Attachment I 
Background 
On January 21, 2020, the CDC reported the first case of COVID-19 in the United States.  
COVID-19 is a disease caused by a virus with symptoms including fever, cough, fatigue, and 
shortness of breath.  The disease can cause more severe symptoms and death, particularly 
among elderly individuals and individuals with certain underlying medical conditions.  On 
March 11, 2020, the World Health Organization officially labeled COVID-19 as a pandemic.  
According to Johns Hopkins University, as of May 11, 2021, COVID-19 caused over 3.3 million 
deaths globally, including nearly 600,000 deaths in the United States. 
In response to the pandemic, the IRS began to close facilities in mid-March 2020.1  By the end of 
March 2020, the IRS directed all employees, except for those individuals performing 
mission-critical functions that could not be performed remotely, to vacate the work site by 
March 30 and work from home or an alternate location.  The IRS reported that all of its facilities 
have been open to mission-essential functions and nonportable work since July 13, 2020.2 
As we previously reported, the IRS has had to balance the completion of its mission and the 
health and safety of its employees during the pandemic.3  Specifically, the COVID-19 pandemic 
has affected the IRS’s ability to perform its responsibilities of processing tax returns, tax 
payments, and tax refunds.  The pandemic also threatens the lives of IRS employees.  In 
June 2021, the IRS reported that over 40 employees have passed away from the virus.  To inform 
and protect employees during the early stages of the COVID-19 pandemic, the IRS made Federal 
guidance available to all employees in addition to developing and issuing its own internal 
guidance.  We previously found that the IRS’s internal guidance generally aligned with Federal 
guidance and best practices issued by the Office of Personnel Management, the CDC, the 
Government Accountability Office, and other Federal authorities. 
According to the IRS, there are approximately 550 IRS-managed locations throughout the 
United States.  As of March 1, 2021, 3,418 IRS employees reported having tested positive for 
COVID-19.4  IRS data show that approximately 45 percent of those employees reported to an 
IRS facility during the 14 days preceding a positive test result for COVID-19. 
In March 2021, we conducted unannounced health and safety inspections of nine judgmentally 
selected IRS facilities.5  When selecting our judgmental sample, we generally took into 
consideration infection rates, IRS data indicating employees were reporting to the office, 
whether the IRS facility processed paper-filed returns, and staff availability. 
                                               
1 TIGTA reported that the IRS also leveraged its telework program as another response to the pandemic.  TIGTA, 
Report No. 2021-IE-R002, Interim Report – The IRS Leveraged Its Telework Program to Continue Operations During 
COVID-19 Pandemic (Mar. 2021). 
2 Since July 13, 2020, several facilities have closed for short periods of time for cleanings due to COVID-19.  In 
addition, other facilities have closed for other reasons, e.g., weather related. 
3 TIGTA, Report No. 2021-16-020, Interim Report – IRS COVID-19 Response Timeline and Policies to Protect Employee 
Health and Safety (Mar. 2021). 
4 TIGTA did not independently validate the data. 
5 A judgmental sample is a nonprobability sample, the results of which cannot be used to project to the population. 

 
Page  12 
Inspection of Health and Safety Measures at Select IRS Facilities During the COVID-19 Pandemic 
Figure 8 shows that, from March 20, 2020, through March 1, 2021, the nine judgmentally 
selected IRS facilities represented 1,126 (32.9%) of the 3,418 total reported infections. 
Figure 8:  COVID-19 Infections Reported Between March 20, 2020, and 
March 1, 2021, at IRS Facilities Selected for TIGTA’s Unannounced Site Visits 
Facility Name 
Number of 
Infections 
Percentage of Total 
Reported Infections 
Kansas City Consolidated Campus 
246 
7.2% 
IRS Service Center – Fresno 
163 
4.8% 
IRS Southwest Service Center – Austin 
151 
4.4% 
Enterprise Computing Center – Memphis  
143 
4.2% 
IRS Service Center – Ogden 
134 
3.9% 
Philadelphia Consolidation 
131 
3.8% 
IRS Center – Andover 
61 
1.8% 
Atlanta Customer Service Center 
55 
1.6% 
Atlanta Submission Processing Center 
42 
1.2% 
Total 
1,126 
32.9% 
Source:  TIGTA analysis of data from the IRS’s Tableau Dashboard.  TIGTA did not 
independently validate the data. 
The overall objective of this inspection was to assess the IRS’s efforts to protect the health and 
safety of individuals physically present at selected IRS facilities during the COVID-19 pandemic.  
Prior to our site visits, we developed a health and safety inspection checklist based on guidance 
issued by the CDC, the Department of the Treasury, and the IRS.  While on-site, we performed 
walkthroughs of the facilities with an emphasis on high-traffic areas.  We directly observed 
whether the IRS implemented the following:  1) displayed COVID-19 health and safety posters, 
2) modified facilities to promote social distancing, and 3) made hand sanitizer and cleaning 
supplies available to individuals on-site.  We also directly observed whether individuals wore 
face masks and maintained social distance. 
Performance of This Review 
This inspection was performed at IRS facilities located in Fresno, California; Chamblee, Georgia; 
Andover, Massachusetts; Kansas City, Missouri; Philadelphia, Pennsylvania; Memphis, Tennessee; 
Austin, Texas; and Ogden, Utah, in March 2021.  We conducted this inspection in accordance 
with the Council of the Inspectors General for Integrity and Efficiency’s Quality Standards for 
Inspection and Evaluation. 
Major contributors to the report were James Douglas, Director; Troy Paterson, Director; 
Debra Kisler, Acting Director; Frank O’Connor, Supervisory Evaluator; Lindsay Steward, Audit 
Manager; Malissa Livingston, Lead Evaluator; Trisa Brewer, Senior Auditor; John da Cruz, Senior 
Evaluator; Brieane Hamaoka, Senior Auditor; Tracy Hernandez, Senior Auditor; Andrew Landers, 
Senior Evaluator; David Lawson, Senior Auditor; Meghann Noon-Miller, Senior Evaluator; 
Nathan Smith, Senior Auditor; Matthew Pham, Evaluator; Frank Rivers, Auditor; and 
Cally Sessions, Auditor. 

 
Page  13 
Inspection of Health and Safety Measures at Select IRS Facilities During the COVID-19 Pandemic 
Attachment II 
Printable COVID-19 Health and Safety Posters 
In response to the pandemic, the IRS developed printable posters that could be placed 
throughout IRS facilities to help inform and remind individuals of health and safety procedures.  
The following shows copies of the seven COVID-19 posters. 
Document 13376, Keep Your Distance, Staying Safe Flyer 
 

 
Page  14 
Inspection of Health and Safety Measures at Select IRS Facilities During the COVID-19 Pandemic 
 
Document 13376-A, COVID-19 Screening Questions Flyer 
 
 

 
Page  15 
Inspection of Health and Safety Measures at Select IRS Facilities During the COVID-19 Pandemic 
Document 13376-B, Hygiene How-To Wash Hands Flyer 
 

 
Page  16 
Inspection of Health and Safety Measures at Select IRS Facilities During the COVID-19 Pandemic 
Document 13376-C, 10 Reminders To Keep You and Others Safe Flyer 
 

 
Page  17 
Inspection of Health and Safety Measures at Select IRS Facilities During the COVID-19 Pandemic 
Document 13376-D, Drinking From Water Fountain Flyer 
 

 
Page  18 
Inspection of Health and Safety Measures at Select IRS Facilities During the COVID-19 Pandemic 
Document 13376-E, Face Coverings Required Flyer 
 
 
Document 13376-F, Face Coverings  
Without Exhalation Valves Are Required Flyer 

 
 
 
 
 
 
 
 
To report fraud, waste, or abuse,  
call our toll-free hotline at: 
(800) 366-4484 
By Web: 
www.treasury.gov/tigta/ 
Or Write: 
Treasury Inspector General for Tax Administration 
P.O. Box 589 
Ben Franklin Station 
Washington, D.C. 20044-0589 
 
 
Information you provide is confidential, and you may remain anonymous.

File and source

File

REPORT_TIGTA_inspection-of-health-and-safety-measures-at-select-irs-facilities-duri_2021-07-28.pdf

Size

8,590,420 bytes

SHA-256

17dedc6f504c16cf3aa4a7888788c04cf18c68019681d29c65524f43253c260d

Our copy

REPORT_TIGTA_inspection-of-health-and-safety-measures-at-select-irs-facilities-duri_2021-07-28.pdf

Original

www.oversight.gov