Exhibit Carla Jackson Resume — USA v. Thomas et al (Dkt. 987.1)

Record facts

U.S. District Court for the Northern District of Georgia · No. 1:20-cr-00296-JPB-CMS · Doc. 987-1 · 2024-05-03 · Docket on CourtListener

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EXHIBIT “A” 
Case 1:20-cr-00296-JPB-CMS     Document 987-1     Filed 05/03/24     Page 1 of 3

Case 1:20-cr-00296-JPB-CMS     Document 987-1     Filed 05/03/24     Page 2 of 3

Carla Jackson   
 
 
 
 
 
 
 
  
 
 
          PAGE 2 
 
 
IBM – Atlanta, GA 
 
 
 
  
 
 
 
 
 
 
2007 – 2016  
Senior Program Manager 
Directed cross-functional teams of 10-100 on-shore and off-shore teams for large-scale complex programs; with total 
contract value ranges of $10M to $250M. Managed IT projects for software development, process improvements, 
technology innovation, business partner engagement, organizational change management, and service delivery. 
• Applied project management expertise to identify opportunities for process improvements, identified gaps, 
and formulated solutions, trained and implemented schedule management tools and quality improvement 
methods.  
• Collaborated with key stakeholders to define program objectives, scope, deliverables, conditions of 
satisfaction and success measurement criteria supporting transformation and governance. 
• Managed project budgets created and validated proposal estimates. 
• Led project management maturity transformation efforts that optimized project planning, schedule 
development and status reporting. 
• Developed project schedule templates, work stream scope definitions, dependencies and deliverables for 
transition and transformation engagements, resulting in faster delivery of high quality, executable schedules. 
• Led the migration and data validation efforts to MS Project Server 2013, resulting in a successful cutover. 
• Identified and addressed schedule quality deficiencies to Project Managers; created standard operating 
procedures contributing to training and development of application owners and project managers. 
• Implemented a dependency management process, interlocking critical external dependencies and deliverables, 
status reporting, and resolving date slippages. Consulted with application owners and project managers, 
developing custom reports, validating, and communicating project status to executive leadership. 
 
IBM, Atlanta, GA  
Senior Business Analyst 
 
 
 
 
 
 
 
 
  
1997 - 2007 
• Developed on-boarding and compliance tracking solutions that streamlined resources acquired through 
mergers and acquisitions. 
• Performed cost-benefit analysis, delivering recommendations for services and software selections. 
• Managed Helpdesk projects for internal and external clients with a support staff of 8 to 25, providing guidance 
on Microsoft Project schedule development, execution, and status reporting to project teams.  
• Facilitated requirements' workshops, defined business rules, and business process flows to address and justify 
rationale for software and process improvement changes. 
• Developed and executed training for user adoption and implementation as defined by project. 
 
 
EDUCATION / CERTIFICATIONS 
 
Bachelor of Science (BS), Business Administration, American Intercontinental University, Atlanta, GA 
 
Certifications: 
Project Management Professional (PMP); Scrum Master Certified (SCM); Capability Maturity Model Integration 
(CMMI) Training; IBM Certified Senior Project Manager 
 
VALUE-ADDED LEADERSHIP SKILLS 
Cross-Functional Supervision; Team Building and Mentoring; Client Relations and Presentations; and Vendor 
Management 
Case 1:20-cr-00296-JPB-CMS     Document 987-1     Filed 05/03/24     Page 3 of 3

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