Court filing

Videotaped Deposition of Stephen Hindle, April 29, 2025 (DX 14.K) — Bank of America Unemployment Benefits Litigation

Summary

DX 14.K, filed 10/17/25 as Document 591-44 in In re Bank of America California Unemployment Benefits Litigation, Case 3:21-md-02992-GPC-MSB in the Southern District of California, contains pages from the videotaped deposition of the bank's call-center expert Stephen Hindle, taken on behalf of the plaintiff on Tuesday, April 29, 2025. Questioned by Mr. Jones, Hindle says he prepared two expert reports, dated October 24th, 2024 and April 4th, 2025, and did not change or revise his opinions between them. He says counsel provided an initial universe of documents and that the only information he requested but did not receive was caller ID data from the bank's telephony system, which was not retained.

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Filed October 17, 2025 in In re Bank of America California Unemployment Benefits Litigation; one of 1602 filings from this case.

Record facts

Court	U.S. District Court for the Southern District of California
Filed	2025-10-17

Cite this document

“Videotaped Deposition of Stephen Hindle, April 29, 2025 (DX 14.K) — Bank of America Unemployment Benefits Litigation.” U.S. District Court for the Southern District of California, No. 3:21-md-02992-GPC-MSB, Doc. 591-44, filed 2025-10-17. Archived at Pandemic Darlings, https://pandemicdarlings.com/court-filings/full-docket-bofa-ca-unemployment-casd-709615/2025-10-17-gov-uscourts-casd-709615-591-44-gov-uscourts-casd-709615-591-44/, SHA-256 347345dc0e0fa92cb5c6a5de224f336da86c89214a0b9079701ba48153d874b8.

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Full text

DX 14.K 
Case 3:21-md-02992-GPC-MSB     Document 591-44     Filed 10/17/25     PageID.41782 
Page 1 of 8

Videotaped Deposition of
Stephen Hindle
April 29, 2025
In Re Bank of America CA Unemployment Benefits Litigation
Confidential
Case 3:21-md-02992-GPC-MSB     Document 591-44     Filed 10/17/25     PageID.41783 
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· · · · · · · ·UNITED STATES DISTRICT COURT
· · · · · · ·SOUTHERN DISTRICT OF CALIFORNIA
· · · - - - - - - - - - - - - -x
· IN RE BANK OF AMERICA· · · · :· ·Case No.
· CALIFORNIA UNEMPLOYMENT
· BENEFITS LITIGATION· · · · · :
· · · · · · · · · · · · · · · · · ·3:21-md-02992-GPC-MSB
· · · · · · · · · · · · · · · ·:
· · · - - - - - - - - - - - - -x
· · · · · · · · ·VIDEOTAPED DEPOSITION OF
· · · · · · · · · · · ·STEPHEN HINDLE
· · · · · · ·TAKEN ON BEHALF OF THE PLAINTIFF
· · · · · · · · ·Tuesday, April 29, 2025
· · · · · · · · ·10:05 a.m. - 7:25 p.m.
· · · · · · · · · **** CONFIDENTIAL ****
· REPORTED BY:
· · · ·Okeemah S. Henderson, Court Reporter
· · · ·Job No. 10163116
Stephen Hindle
Confidential
In Re Bank of America CA Unemployment Benefits Litigation
www.aptusCR.com
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Stephen Hindle
Confidential
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www.aptusCR.com
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Case 3:21-md-02992-GPC-MSB     Document 591-44     Filed 10/17/25     PageID.41784 
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· Group?
· · · · · · A.· ·Yes.· Thank you.
· · · · · · Q.· ·Did you have any separate
· meetings with them to prepare?
· · · · · · MR. RIFFEE:· Objection to form.
· · · · · · A.· ·No with -- every meeting we've
· had is with Matt -- with counsel.
· BY MR. JONES:
· · · · · · Q.· ·Have you spoken with any Bank
· of America employees to prepare for today?
· · · · · · A.· ·No.
· · · · · · Q.· ·Did you bring any documents
· into the deposition with you?
· · · · · · A.· ·No.
· · · · · · Q.· ·Did you bring any notes into
· the deposition with you?
· · · · · · A.· ·No.· No, sir.
· · · · · · Q.· ·You've prepared two expert
· reports in this case; is that correct?
· · · · · · A.· ·Yes.
· · · · · · MR. JONES:· We will mark your report
· dated April 4th, 2025 as Exhibit 1, and your
· report dated October 24th, 2024 as Exhibit 2.
· (Exhibits 1-2 were marked for identification.)
· BY MR. JONES:
Stephen Hindle
Confidential
In Re Bank of America CA Unemployment Benefits Litigation
www.aptusCR.com
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Confidential
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www.aptusCR.com
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Case 3:21-md-02992-GPC-MSB     Document 591-44     Filed 10/17/25     PageID.41785 
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· · · · · · Q.· ·Did any of your opinions change
· between your October 2024 report and your April
· 2025 report?
· · · · · · MR. RIFFEE:· Objection.· Form.
· · · · · · A.· ·No, sir.
· BY MR. JONES:
· · · · · · Q.· ·Did you omit any opinions that
· were in your October report from your April
· report?
· · · · · · MR. RIFFEE:· Objection.· Form.
· · · · · · A.· ·I don't believe so.
· BY MR. JONES:
· · · · · · Q.· ·Did you revise any opinions
· between the two reports?
· · · · · · A.· ·No, sir.· I don't believe so.
· · · · · · Q.· ·So the April 2025 report
· constitutes all of your opinions and the basis
· for those opinions in this case?
· · · · · · MR. RIFFEE:· Objection.· Form.
· · · · · · A.· ·All of the opinions that I have
· based on the facts that I know at the moment, I
· still reserve the right to provide additional
· commentary or opinions as more things come to
· light.
· BY MR. JONES:
Stephen Hindle
Confidential
In Re Bank of America CA Unemployment Benefits Litigation
www.aptusCR.com
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Confidential
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www.aptusCR.com
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Case 3:21-md-02992-GPC-MSB     Document 591-44     Filed 10/17/25     PageID.41786 
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· · · · · · Q.· ·How did you obtain the
· materials listed in Appendix A?
· · · · · · MR. RIFFEE:· Objection.· Form.
· · · · · · A.· ·We requested them through
· counsel.
· BY MR. JONES:
· · · · · · Q.· ·Did you request specific
· documents?
· · · · · · A.· ·No, we were provided with a
· document set from counsel, and then where we
· didn't find information, we requested that from
· counsel.
· · · · · · Q.· ·So counsel provided you an
· initial universe of documents; is that correct?
· · · · · · A.· ·Yes.
· · · · · · Q.· ·And after that, did you request
· specific documents?
· · · · · · MR. RIFFEE:· Objection.· Form.
· · · · · · A.· ·Yes, I made a request for a
· couple of pieces of additional information.
· BY MR. JONES:
· · · · · · Q.· ·Were you provided the documents
· you were asked for?
· · · · · · A.· ·With the exception of one; the
· information didn't exist.
Stephen Hindle
Confidential
In Re Bank of America CA Unemployment Benefits Litigation
www.aptusCR.com
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Confidential
In Re Bank of America CA Unemployment Benefits Litigation
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Case 3:21-md-02992-GPC-MSB     Document 591-44     Filed 10/17/25     PageID.41787 
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· · · · · · Q.· ·What did you ask for?
· · · · · · A.· ·I was asking to see if there
· was additional information or retained
· information around the INI (ph), the caller ID,
· within the Bank of America subset from the
· telephony system, but that information wasn't
· retained.
· · · · · · Q.· ·You said ANI, is that sometimes
· called ANI data?
· · · · · · A.· ·Yes, ANI, ANA data is the
· caller ID.· It's telephone number of the
· caller.
· · · · · · Q.· ·Were there any materials other
· than what you just described that you would
· have liked to review that were not made
· available to you?
· · · · · · MR. RIFFEE:· Objection.· Form.
· · · · · · A.· ·Sorry.· No.
· · · · · · MR. RIFFEE:· Just give me a moment to
· object.· You can answer.
· · · · · · A.· ·No.
· BY MR. JONES:
· · · · · · Q.· ·Have you considered any
· additional materials since issuing your April
· report?
Stephen Hindle
Confidential
In Re Bank of America CA Unemployment Benefits Litigation
www.aptusCR.com
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Confidential
In Re Bank of America CA Unemployment Benefits Litigation
www.aptusCR.com
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Case 3:21-md-02992-GPC-MSB     Document 591-44     Filed 10/17/25     PageID.41788 
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· · · · · · · · · · · · CERTIFICATE
· · · · · ·I, Okeemah S. Henderson, RPR, the officer before
·whom the foregoing deposition was taken, do hereby certify
·that the foregoing transcript is a true and correct record
·of the testimony given; that said testimony was taken by me
·stenographically and thereafter reduced to typewriting
·under my direction; that reading and signing was not
·requested; and that I am neither counsel for, related to,
·nor employed by any of the parties to this case and have no
·interest, financial or otherwise, in its outcome.
· · · · · ·IN WITNESS WHEREOF, I have hereunto set my hand
·and affixed my notarial seal this 23rd day of May, 2025.
·My commission expires:
·November 30, 2027
· · · · · · · · ______________________________
· · · · · · · · ·Okeemah S. Henderson, RPR
· · · · · · · · ·Official Court Reporter
Stephen Hindle
Confidential
In Re Bank of America CA Unemployment Benefits Litigation
www.aptusCR.com
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Confidential
In Re Bank of America CA Unemployment Benefits Litigation
www.aptusCR.com
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Case 3:21-md-02992-GPC-MSB     Document 591-44     Filed 10/17/25     PageID.41789 
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