Court filing
Exhibit 178 — In re Bank of America California Unemployment Benefits Litigation (Dkt. 378-23, S.D. Cal. No. 3:21-md-02992)
Filed November 21, 2024 in In re Bank of America California Unemployment Benefits Litigation; one of 1415 filings from this case.
Record facts
| Court | U.S. District Court for the Southern District of California |
|---|---|
| Filed | 2024-11-21 |
U.S. District Court for the Southern District of California · No. 3:21-md-02992-GPC-MSB · Doc. 378-23 · 2024-11-21 · Docket on CourtListener
Full text
Exhibit 178 Case 3:21-md-02992-GPC-MSB Document 378-23 Filed 11/21/24 PageID.14452 Page 1 of 9 The information furnished herein is CONFIDENTIAL and is to be used solely for the support of Visa programs. This information shall not be duplicated, published or disclosed in whole, or in part, without prior written permission of Vis Phone Number Date of Birth Govt ID Subclient ID DDA Account Number Action Action By Source Description Email sent Cardholder Consumer web Email sent. Email details: 1112 - Profile Update. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR421 Consumer web Email sent. Email details: 1066 - Funds Transfer Account Added/Deleted. Email sent Cardholder Consumer web Email sent. Email details: 1068 - Funds Transfer Transaction Requested. Email sent System.PPCSR421 Consumer web Email sent. Email details: 1066 - Funds Transfer Account Added/Deleted. Email sent System.PPCSR421 Consumer web Email sent. Email details: 1066 - Funds Transfer Account Added/Deleted. Email sent Cardholder Consumer web Email sent. Email details: 1068 - Funds Transfer Transaction Requested. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent Cardholder Consumer web Email sent. Email details: 1112 - Profile Update. Email sent Cardholder Consumer web Email sent. Email details: 1112 - Profile Update. Email sent prc384rhph40959u Program admin web Email sent. Email details: 1003 - Cardholder Replacement card confirmation. Email sent Cardholder Consumer web Email sent. Email details: 1113 - PIN Change. Email sent Cardholder Consumer web Email sent. Email details: 1068 - Funds Transfer Transaction Requested. One-Time Funds Transfer Cardholder Consumer web Limits Triggered:Max ACH transfer amt per acct over time period One-Time Funds Transfer Cardholder Consumer web Limits Triggered:Max ACH transfer amt per acct over time period Email sent Cardholder Consumer web Email sent. Email details: 1068 - Funds Transfer Transaction Requested. Email sent Cardholder Consumer web Email sent. Email details: 1068 - Funds Transfer Transaction Requested. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent Cardholder Consumer web Email sent. Email details: 1068 - Funds Transfer Transaction Requested. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Report Data Archived Account History Client: Date Range: 01/01/2020 through 10/03/2023 The report retrieves archived history information for up to 10 cards. Run Date: 10/03/2023 14:06:29 Page: 1 of 1 4/27/2020 5:07:36 PM 5/17/2020 2:57:08 AM Date and Time ROLAND OOSTHUI Cardhold er Name Address, City, State Account Alias ID PAN (Current PAN) Proxy ID 8/17/2020 2:50:21 AM 9/2/2020 10:33:17 AM 6/17/2020 3:02:03 AM 7/17/2020 2:53:16 AM 9/16/2020 11:30:46 PM 9/16/2020 11:31:18 PM 9/2/2020 10:34:17 AM 9/16/2020 11:28:58 PM 9/28/2020 6:20:08 PM 9/29/2020 9:17:51 PM 9/17/2020 3:09:46 AM 9/28/2020 6:20:08 PM 10/2/2020 12:34:42 PM 10/4/2020 5:27:56 AM 10/1/2020 8:19:35 PM 10/1/2020 9:03:48 PM 10/17/2020 3:03:13 AM 11/17/2020 2:56:18 AM 10/12/2020 5:18:32 PM 10/16/2020 2:10:32 PM 1/28/2021 8:06:54 PM 2/17/2021 2:50:16 AM 12/17/2020 2:48:04 AM 1/17/2021 2:48:10 AM 5/17/2021 2:53:43 AM 6/17/2021 2:57:31 AM 3/17/2021 2:51:10 AM 4/17/2021 2:42:47 AM 9/17/2021 2:51:55 AM 10/17/2021 2:48:30 AM 7/17/2021 2:54:30 AM 8/17/2021 2:48:50 AM 1/17/2022 2:52:25 AM 2/17/2022 2:48:52 AM 11/17/2021 2:42:59 AM 12/17/2021 2:47:16 AM BANA_EDD_MDL-00056916 Case 3:21-md-02992-GPC-MSB Document 378-23 Filed 11/21/24 PageID.14453 Page 2 of 9 The information furnished herein is CONFIDENTIAL and is to be used solely for the support of Visa programs. This information shall not be duplicated, published or disclosed in whole, or in part, without prior written permission of Vis Report Data Archived Account History Client: Date Range: 01/01/2020 through 10/03/2023 The report retrieves archived history information for up to 10 cards. Run Date: 10/03/2023 14:06:29 Page: 1 of 1 Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent Cardholder Consumer web Email sent. Email details: 1112 - Profile Update. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Email sent System.PPCSR340 Batch maintenance Email sent. Email details: 1005 - Monthly Statement available. Profile Add CRDORD.STUE2004171 Batch maintenance Profile added. E-statement set by CP stmt option default CRDORD.STUE2004171 Batch maintenance Defaulted to electronic statement at time of order or sale. COF Fraud Processing after enrollment CRDORD.STUE2004171 Batch maintenance Card initial add. Card Issued not active. ACH post add BPPPCACH Batch Batch maintenance ACH Post scheduled. Card order status change BPPPCCOS Batch Batch maintenance Card Order Status Updated. New Value: In Process. Card order status change BPPPCCOS Batch Batch maintenance Card Order Status Updated. New Value: Completed. CVV2 validation Cardholder Consumer web CVV2 Validation operation. CVV2 validation Cardholder Consumer web CVV2 Validation operation. CVV2 validation Cardholder Consumer web CVV2 Validation operation. PIN Selection Cardholder Consumer web Forced PIN Selection operation. Card Activation Cardholder Consumer web Card Activation operation with Forced PIN. Profile Update Cardholder Consumer web Old Email: Security Question Information Added. Successful WEB password change Cardholder Consumer web Successful change to WEB password. ACH post add BPPPCACH Batch Batch maintenance ACH Post scheduled. CVV2 validation Cardholder Consumer web CVV2 Validation operation. Returning User Sign In Cardholder Consumer web Successful sign in Sent One Time Passcode Cardholder Consumer web OTP sent: 2020-04-29 21:30:45.28. Reason: Sign In. Sent to: OTP Validation Cardholder Consumer web OTP Validation Successful. Trigger: Sign In. CVV2 validation Cardholder Consumer web CVV2 Validation operation. 5/17/2022 2:29:07 AM 6/17/2022 2:33:20 AM 3/17/2022 3:26:06 AM 4/17/2022 2:43:28 AM 9/17/2022 2:14:31 AM 10/17/2022 2:14:33 AM 7/17/2022 2:33:53 AM 8/17/2022 2:27:37 AM 1/17/2023 2:14:15 AM 2/17/2023 2:16:29 AM 11/17/2022 2:13:10 AM 12/17/2022 2:12:53 AM 5/17/2023 2:17:33 AM 6/17/2023 2:16:47 AM 3/17/2023 2:14:49 AM 4/17/2023 2:16:03 AM 8/17/2023 2:17:01 AM 9/17/2023 2:14:57 AM 7/17/2023 2:14:43 AM 8/10/2023 4:45:38 PM 4/17/2020 10:05:13 PM 4/17/2020 10:05:13 PM 4/17/2020 10:05:13 PM ROLAND OOSTHUI 4/20/2020 1:11:21 AM 4/27/2020 5:03:54 PM 4/18/2020 12:16:08 AM 4/20/2020 12:46:09 AM 4/27/2020 5:07:35 PM 4/27/2020 5:07:35 PM 4/27/2020 5:07:30 PM 4/27/2020 5:07:35 PM 4/28/2020 3:24:49 AM 4/29/2020 9:30:33 PM 4/27/2020 5:07:36 PM 4/27/2020 5:07:41 PM 4/29/2020 9:31:27 PM 4/29/2020 9:31:27 PM 4/29/2020 9:30:33 PM 4/29/2020 9:30:45 PM BANA_EDD_MDL-00056916 Case 3:21-md-02992-GPC-MSB Document 378-23 Filed 11/21/24 PageID.14454 Page 3 of 9 The information furnished herein is CONFIDENTIAL and is to be used solely for the support of Visa programs. This information shall not be duplicated, published or disclosed in whole, or in part, without prior written permission of Vis Report Data Archived Account History Client: Date Range: 01/01/2020 through 10/03/2023 The report retrieves archived history information for up to 10 cards. Run Date: 10/03/2023 14:06:29 Page: 1 of 1 Returning User Sign In Cardholder Consumer web Successful sign in CVV2 validation Cardholder Consumer web CVV2 Validation operation. Returning User Sign In Cardholder Consumer web Successful sign in CVV2 validation Cardholder Consumer web CVV2 Validation operation. Returning User Sign In Cardholder Consumer web Successful sign in Sent One Time Passcode Cardholder Consumer web OTP sent: 2020-05-10 13:04:30.81. Reason: Sign In. Sent to: OTP Validation Cardholder Consumer web OTP Validation Successful. Trigger: Sign In. CVV2 validation Cardholder Consumer web CVV2 Validation operation. Returning User Sign In Cardholder Consumer web Successful sign in ACH post add BPPPCACH Batch Batch maintenance ACH Post scheduled. CVV2 validation Cardholder Consumer web CVV2 Validation operation. Returning User Sign In Cardholder Consumer web Successful sign in CVV2 validation Cardholder Consumer web CVV2 Validation operation. Returning User Sign In Cardholder Consumer web Successful sign in CVV2 validation Cardholder Consumer web CVV2 Validation operation. Returning User Sign In Cardholder Consumer web Successful sign in CVV2 validation Cardholder Consumer web CVV2 Validation operation. Returning User Sign In Cardholder Consumer web Successful sign in CVV2 validation Cardholder Consumer web CVV2 Validation operation. Returning User Sign In Cardholder Consumer web Successful sign in CVV2 validation Cardholder Consumer web CVV2 Validation operation. Returning User Sign In Cardholder Consumer web Successful sign in ACH post add BPPPCACH Batch Batch maintenance ACH Post scheduled. CVV2 validation Cardholder Consumer web CVV2 Validation operation. Returning User Sign In Cardholder Consumer web Successful sign in CVV2 validation Cardholder Consumer web CVV2 Validation operation. Returning User Sign In Cardholder Consumer web Successful sign in Sent One Time Passcode Cardholder Consumer web OTP sent: 2020-06-03 13:13:22.76. Reason: Sign In. Sent to: OTP Validation Cardholder Consumer web OTP Validation Successful. Trigger: Sign In. CVV2 validation Cardholder Consumer web CVV2 Validation operation. Returning User Sign In Cardholder Consumer web Successful sign in ACH post add BPPPCACH Batch Batch maintenance ACH Post scheduled. CVV2 validation Cardholder Consumer web CVV2 Validation operation. Returning User Sign In Cardholder Consumer web Successful sign in CVV2 validation Cardholder Consumer web CVV2 Validation operation. Returning User Sign In Cardholder Consumer web Successful sign in ACH post add BPPPCACH Batch Batch maintenance ACH Post scheduled. CVV2 validation Cardholder Consumer web CVV2 Validation operation. Returning User Sign In Cardholder Consumer web Successful sign in Sent One Time Passcode Cardholder Consumer web OTP sent: 2020-06-25 00:48:47.10. Reason: Sign In. Sent to: 5/4/2020 11:01:31 AM 5/10/2020 1:04:25 PM 4/29/2020 9:31:27 PM 5/4/2020 11:01:31 AM 5/10/2020 1:04:49 PM 5/10/2020 1:04:50 PM 5/10/2020 1:04:25 PM 5/10/2020 1:04:31 PM 5/11/2020 3:05:46 PM 5/11/2020 3:05:46 PM 5/10/2020 1:04:50 PM 5/10/2020 11:27:14 PM 5/17/2020 2:07:15 PM 5/17/2020 2:07:15 PM 5/15/2020 9:52:50 PM 5/15/2020 9:52:50 PM 5/25/2020 7:19:43 PM 5/25/2020 7:19:43 PM 5/21/2020 12:29:50 AM 5/21/2020 12:29:50 AM 5/26/2020 11:17:05 PM 5/27/2020 11:43:27 AM 5/25/2020 7:39:55 PM 5/25/2020 7:39:55 PM 6/3/2020 1:12:58 PM 6/3/2020 1:13:23 PM 5/27/2020 11:43:27 AM 6/3/2020 1:12:58 PM 6/3/2020 1:13:51 PM 6/8/2020 11:32:17 PM 6/3/2020 1:13:50 PM 6/3/2020 1:13:51 PM 6/17/2020 2:31:55 PM 6/17/2020 2:31:56 PM 6/11/2020 10:12:00 AM 6/11/2020 10:12:00 AM 6/25/2020 12:48:39 AM 6/25/2020 12:48:47 AM 6/22/2020 12:09:05 AM 6/25/2020 12:48:39 AM BANA_EDD_MDL-00056916 Case 3:21-md-02992-GPC-MSB Document 378-23 Filed 11/21/24 PageID.14455 Page 4 of 9 The information furnished herein is CONFIDENTIAL and is to be used solely for the support of Visa programs. This information shall not be duplicated, published or disclosed in whole, or in part, without prior written permission of Vis Report Data Archived Account History Client: Date Range: 01/01/2020 through 10/03/2023 The report retrieves archived history information for up to 10 cards. Run Date: 10/03/2023 14:06:29 Page: 1 of 1 OTP Validation Cardholder Consumer web OTP Validation Successful. Trigger: Sign In. CVV2 validation Cardholder Consumer web CVV2 Validation operation. Returning User Sign In Cardholder Consumer web Successful sign in CVV2 validation Cardholder Consumer web CVV2 Validation operation. Returning User Sign In Cardholder Consumer web Successful sign in CVV2 validation Cardholder Consumer web CVV2 Validation operation. Returning User Sign In Cardholder Consumer web Successful sign in Sent One Time Passcode Cardholder Consumer web OTP sent: 2020-07-03 02:46:01.92. Reason: Sign In. Sent to: OTP Validation Cardholder Consumer web OTP Validation Successful. Trigger: Sign In. CVV2 validation Cardholder Consumer web CVV2 Validation operation. Returning User Sign In Cardholder Consumer web Successful sign in ACH post add BPPPCACH Batch Batch maintenance ACH Post scheduled. CVV2 validation Cardholder Consumer web CVV2 Validation operation. Returning User Sign In Cardholder Consumer web Successful sign in Sent One Time Passcode Cardholder Consumer web OTP sent: 2020-07-17 09:16:45.15. Reason: Sign In. Sent to: OTP Validation Cardholder Consumer web OTP Validation Successful. Trigger: Sign In. CVV2 validation Cardholder Consumer web CVV2 Validation operation. Returning User Sign In Cardholder Consumer web Successful sign in ACH post add BPPPCACH Batch Batch maintenance ACH Post scheduled. ACH post add BPPPCACH Batch Batch maintenance ACH Post scheduled. CVV2 validation Cardholder Consumer web CVV2 Validation operation. Returning User Sign In Cardholder Consumer web Successful sign in Sent One Time Passcode Cardholder Consumer web OTP sent: 2020-08-08 03:40:24.86. Reason: Sign In. Sent to: OTP Validation Cardholder Consumer web OTP Validation Successful. Trigger: Sign In. CVV2 validation Cardholder Consumer web CVV2 Validation operation. Returning User Sign In Cardholder Consumer web Successful sign in ACH post add BPPPCACH Batch Batch maintenance ACH Post scheduled. Returning User Sign In Cardholder Consumer web Successful sign in Sent One Time Passcode Cardholder Consumer web OTP sent: 2020-08-17 06:57:26.59. Reason: Sign In. Sent to: rolandoosthuizen@gmail.com. OTP Validation Cardholder Consumer web OTP Validation Successful. Trigger: Sign In. Returning User Sign In Cardholder Consumer web Failed sign in Returning User Sign In Cardholder Consumer web Successful sign in ACH post add BPPPCACH Batch Batch maintenance ACH Post scheduled. Returning User Sign In Cardholder Consumer web Successful sign in Returning User Sign In Cardholder Consumer web Successful sign in Sent One Time Passcode Cardholder Consumer web OTP sent: 2020-09-02 10:33:02.07. Reason: Add Transfer-To Account. Sent to: OTP Validation Cardholder Consumer web OTP Validation Successful. Trigger: Add Transfer-To Account. Funds transfer account add Cardholder Consumer web ACH prenote sent for funds transfer account. Account Type: DDA. Account Number: . One-Time Funds Transfer Cardholder Consumer web One-Time Funds Transfer. Account Type: DDA. Account Number: . Amount: USD . Fee: USD . Returning User Sign In Cardholder Consumer web Successful sign in 6/25/2020 12:49:02 AM 7/1/2020 12:01:37 AM 6/25/2020 12:49:02 AM 6/25/2020 12:49:02 AM 7/3/2020 2:45:56 AM 7/3/2020 2:46:02 AM 7/1/2020 12:01:37 AM 7/3/2020 2:45:56 AM 7/3/2020 2:46:19 AM 7/6/2020 11:00:34 PM 7/3/2020 2:46:18 AM 7/3/2020 2:46:19 AM 7/17/2020 9:16:45 AM 7/17/2020 9:17:10 AM 7/17/2020 9:16:40 AM 7/17/2020 9:16:40 AM 7/21/2020 12:34:56 AM 8/3/2020 11:47:19 PM 7/17/2020 9:17:10 AM 7/17/2020 9:17:10 AM 8/8/2020 3:40:25 AM 8/8/2020 3:40:39 AM 8/8/2020 3:40:19 AM 8/8/2020 3:40:20 AM 8/17/2020 3:10:36 AM 8/17/2020 6:57:22 AM 8/8/2020 3:40:40 AM 8/8/2020 3:40:40 AM 8/19/2020 4:53:21 PM 8/19/2020 10:21:59 PM 8/17/2020 6:57:27 AM 8/17/2020 6:57:39 AM 9/2/2020 10:27:17 AM 9/2/2020 10:33:02 AM 9/1/2020 12:25:17 AM 9/1/2020 6:58:23 PM 9/2/2020 10:34:17 AM 9/2/2020 8:34:13 PM 9/2/2020 10:33:17 AM 9/2/2020 10:33:17 AM BANA_EDD_MDL-00056916 Case 3:21-md-02992-GPC-MSB Document 378-23 Filed 11/21/24 PageID.14456 Page 5 of 9 The information furnished herein is CONFIDENTIAL and is to be used solely for the support of Visa programs. This information shall not be duplicated, published or disclosed in whole, or in part, without prior written permission of Vis Report Data Archived Account History Client: Date Range: 01/01/2020 through 10/03/2023 The report retrieves archived history information for up to 10 cards. Run Date: 10/03/2023 14:06:29 Page: 1 of 1 Sent One Time Passcode Cardholder Consumer web OTP sent: 2020-09-02 20:34:27.92. Reason: Sign In. Sent to: . OTP Validation Cardholder Consumer web OTP Validation Successful. Trigger: Sign In. Returning User Sign In Cardholder Consumer web Successful sign in Returning User Sign In Cardholder Consumer web Failed sign in Returning User Sign In Cardholder Consumer web Successful sign in ACH post add BPPPCACH Batch Batch maintenance ACH Post scheduled. Returning User Sign In Cardholder Consumer web Successful sign in Returning User Sign In Cardholder Consumer web Successful sign in Returning User Sign In Cardholder Consumer web Successful sign in ACH post add BPPPCACH Batch Batch maintenance ACH Post scheduled. ACH post add BPPPCACH Batch Batch maintenance ACH Post scheduled. Returning User Sign In Cardholder Consumer web Successful sign in Returning User Sign In Cardholder Consumer web Successful sign in Funds transfer account delete Cardholder Consumer web Sent One Time Passcode Cardholder Consumer web OTP sent: 2020-09-16 23:30:13.51. Reason: Add Transfer-To Account. Sent to: . OTP Validation Cardholder Consumer web OTP Validation Successful. Trigger: Add Transfer-To Account. Funds transfer account add Cardholder Consumer web ACH prenote sent for funds transfer account. Account Type: DDA. Account Number: . One-Time Funds Transfer Cardholder Consumer web One-Time Funds Transfer. Account Type: DDA. Account Number: . Amount: USD . Fee: USD . ACH post add BPPPCACH Batch Batch maintenance ACH Post scheduled. Returning User Sign In Cardholder Consumer web Successful sign in Returning User Sign In Cardholder Consumer web Successful sign in Returning User Sign In Cardholder Consumer web Failed sign in Returning User Sign In Cardholder Consumer web Successful sign in Card Status Change Cardholder Consumer web Card status changed. Old Value: Active, New Value: Suspended. Sent One Time Passcode Cardholder Consumer web OTP sent: 2020-09-28 18:19:53.19. Reason: Cardholder Alerts. Sent to: . OTP Validation Cardholder Consumer web OTP Validation Successful. Trigger: Cardholder Alerts. Text Message Subscription Update Cardholder Consumer web Subscription updated for Cardholder. Alert Profile Update Cardholder Consumer web Message Alert Profile Update for Device Number, Verify Code and Email Address. Text message sent PPCSR842 Batch maintenance Text message sent. Text type: Text Message Opt-In Activation Notice. Sent to: . Returning User Sign In Cardholder Consumer web Successful sign in Alert Profile Update Cardholder Consumer web Message Alert Profile Update for Verify Code. Text message sent PPCSR842 Batch maintenance Text message sent. Text type: Text Message Opt-In Activation Notice. Sent to: . Text Message Verification Cardholder Consumer web Subscription verification Completed. CVV2 validation 4427434152682694 VRU CVV2 Validation operation. Successful VRU logon 4427434152682694 VRU Successful logon to VRU. VRU Call Authentication Vru VRU Authentication: Yes, Tokens Passed: Government ID, CVV2, Social Security Number. VRU Call Completion Vru VRU DNIS 2428. PAN 442743XXXXXX2694. Call Start 2020 Sep 28 19:15:26. Call Stop 2020 Sep 28 19:17:41 Returning User Sign In Cardholder Consumer web Successful sign in CSR Call Completion prc384itez77081u Program admin web User Notes: Ch verified acct numb. Name dob address SQ and last 4 of snn ch said he was looking at trans and noticed that someone has been taking out 1000 dollars from his acc every week transfer to claims Sent One Time Passcode Cardholder Consumer web OTP sent: 2020-09-29 17:31:24.47. Reason: Forgot Password. Sent to: . 9/5/2020 5:59:08 PM 9/6/2020 7:25:35 PM 9/2/2020 8:34:28 PM 9/2/2020 8:35:06 PM 9/9/2020 8:26:50 PM 9/10/2020 4:06:28 PM 9/6/2020 9:39:50 PM 9/6/2020 11:39:32 PM 9/13/2020 9:08:47 AM 9/13/2020 9:01:27 PM 9/10/2020 6:25:31 PM 9/13/2020 9:08:47 AM 9/16/2020 11:30:14 PM 9/16/2020 11:30:46 PM 9/16/2020 11:28:39 PM 9/16/2020 11:28:58 PM 9/17/2020 12:31:56 AM 9/22/2020 5:21:00 AM 9/16/2020 11:30:46 PM 9/16/2020 11:31:18 PM 9/28/2020 6:17:26 PM 9/28/2020 6:19:03 PM 9/23/2020 7:51:08 PM 9/26/2020 5:11:27 AM 9/28/2020 6:20:08 PM 9/28/2020 6:20:08 PM 9/28/2020 6:19:53 PM 9/28/2020 6:20:08 PM 9/28/2020 6:33:55 PM 9/28/2020 6:34:18 PM 9/28/2020 6:20:15 PM 9/28/2020 6:33:08 PM 9/28/2020 7:16:39 PM 9/28/2020 7:17:42 PM 9/28/2020 6:34:37 PM 9/28/2020 7:16:39 PM 9/28/2020 7:21:07 PM 9/29/2020 5:31:25 PM 9/28/2020 7:17:42 PM 9/28/2020 7:19:55 PM BANA_EDD_MDL-00056916 Case 3:21-md-02992-GPC-MSB Document 378-23 Filed 11/21/24 PageID.14457 Page 6 of 9 The information furnished herein is CONFIDENTIAL and is to be used solely for the support of Visa programs. This information shall not be duplicated, published or disclosed in whole, or in part, without prior written permission of Vis Report Data Archived Account History Client: Date Range: 01/01/2020 through 10/03/2023 The report retrieves archived history information for up to 10 cards. Run Date: 10/03/2023 14:06:29 Page: 1 of 1 OTP Validation Cardholder Consumer web OTP Validation Successful. Trigger: Forgot Password. CVV2 validation Consumer web CVV2 Validation operation. Returning User – Forgot Password Cardholder Consumer web Token validation successful for Forgot Password Email sent Cardholder Consumer web Email sent. Email details: 1125 - Password Confirmation Email. Successful WEB password change Cardholder Consumer web Successful change to WEB password. Update logon status Cardholder Consumer web CVV2 validation 4427434152682694 VRU CVV2 Validation operation. Successful VRU logon 4427434152682694 VRU Successful logon to VRU. VRU Call Authentication Vru VRU Authentication: Yes, Tokens Passed: Government ID, CVV2, Social Security Number. VRU Call Completion Vru VRU DNIS 2428. PAN 442743XXXXXX2694. Call Start 2020 Sep 29 18:34:13. Call Stop 2020 Sep 29 18:36:25 CVV2 validation 4427434152682694 VRU CVV2 Validation operation. Successful VRU logon 4427434152682694 VRU Successful logon to VRU. VRU Call Authentication Vru VRU Authentication: Yes, Tokens Passed: Government ID, CVV2, Social Security Number. VRU Call Completion Vru VRU DNIS 2428. PAN 442743XXXXXX2694. Call Start 2020 Sep 29 18:38:05. Call Stop 2020 Sep 29 18:40:19 Card Status Change prc384rhph40959u Program admin web Card status changed. Old Value: Suspended, New Value: Lost card. Lost/Stolen Card Replacement Order prc384rhph40959u Program admin web Replacement card ordered. User Notes: fraud Lost/Stolen Card Replacement Order prc384rhph40959u Program admin web Previous card: , New card: , Replacement card Issued. CSR Call Completion prc384rhph40959u Program admin web User Notes: Auth name dob sq fraud claim filed id cancelled card issued new card exp deliv adv 2 3bd order conf all 1k wds fraud ACH post add BPPPCACH Batch Batch maintenance ACH Post scheduled. ACH post add BPPPCACH Batch Batch maintenance ACH Post scheduled. Text message sent PPCSR842 Batch maintenance Text message sent. Text type: Value Load. Sent to: . Text message sent PPCSR842 Batch maintenance Text message sent. Text type: Value Load. Sent to: . Card order status change BPPPCCOS Batch Batch maintenance Card Order Status Updated. New Value: In Process. Card order status change BPPPCCOS Batch Batch maintenance Card Order Status Updated. New Value: Completed. Returning User Sign In Cardholder Consumer web Successful sign in Returning User Sign In Cardholder Consumer web Successful sign in Sent One Time Passcode Cardholder Consumer web OTP sent: 2020-09-30 20:11:03.47. Reason: Sign In. Sent to: . OTP Validation Cardholder Consumer web OTP Validation Successful. Trigger: Sign In. Returning User Sign In Cardholder Consumer web Failed sign in Returning User Sign In Cardholder Consumer web Successful sign in PIN Change Cardholder Consumer web Forced PIN change operation. VRU Call Completion Vru VRU DNIS 2428. PAN 442743XXXXXX5746. Call Start 2020 Oct 01 20:20:48. Call Stop 2020 Oct 01 20:22:01 CVV2 validation 4427434220835746 VRU CVV2 Validation operation. Card Activation 4427434220835746 VRU Successful card activation Successful VRU logon 4427434220835746 VRU Successful logon to VRU with activation credentials. VRU Call Completion Vru VRU DNIS 2428. PAN 442743XXXXXX5746. Call Start 2020 Oct 01 20:22:06. Call Stop 2020 Oct 01 20:23:58 Returning User Sign In Cardholder Consumer web Successful sign in One-Time Funds Transfer Cardholder Consumer web One-Time Funds Transfer. Account Type: DDA. Account Number: . Amount: USD . Fee: USD . Text message sent PPCSR842 Batch maintenance Text message sent. Text type: Funds Transfer Requested. Sent to: . Text message sent PPCSR842 Batch maintenance Text message sent. Text type: Text Message Reminder. Sent to: . 9/29/2020 5:32:56 PM 9/29/2020 5:34:19 PM 9/29/2020 5:32:41 PM 9/29/2020 5:32:56 PM 9/29/2020 6:35:27 PM 9/29/2020 6:35:27 PM 9/29/2020 5:34:19 PM 9/29/2020 5:34:19 PM 9/29/2020 6:39:28 PM 9/29/2020 6:39:28 PM 9/29/2020 6:36:25 PM 9/29/2020 6:36:26 PM 9/29/2020 9:17:39 PM 9/29/2020 9:17:51 PM 9/29/2020 6:40:19 PM 9/29/2020 6:40:19 PM 9/29/2020 11:31:52 PM 9/29/2020 11:31:52 PM 9/29/2020 9:18:13 PM 9/29/2020 9:21:11 PM 9/30/2020 12:21:19 AM 9/30/2020 12:39:57 AM 9/29/2020 11:36:18 PM 9/29/2020 11:36:18 PM 9/30/2020 8:11:03 PM 9/30/2020 8:11:16 PM 9/30/2020 5:38:27 PM 9/30/2020 8:10:57 PM 10/1/2020 8:19:35 PM 10/1/2020 8:22:02 PM 10/1/2020 8:17:37 PM 10/1/2020 8:18:09 PM 10/1/2020 8:23:22 PM 10/1/2020 8:23:59 PM 10/1/2020 8:23:22 PM 10/1/2020 8:23:22 PM 10/1/2020 9:03:57 PM 10/2/2020 3:47:59 AM 10/1/2020 9:01:56 PM 10/1/2020 9:03:48 PM BANA_EDD_MDL-00056916 Case 3:21-md-02992-GPC-MSB Document 378-23 Filed 11/21/24 PageID.14458 Page 7 of 9 The information furnished herein is CONFIDENTIAL and is to be used solely for the support of Visa programs. This information shall not be duplicated, published or disclosed in whole, or in part, without prior written permission of Vis Report Data Archived Account History Client: Date Range: 01/01/2020 through 10/03/2023 The report retrieves archived history information for up to 10 cards. Run Date: 10/03/2023 14:06:29 Page: 1 of 1 Returning User Sign In Cardholder Consumer web Successful sign in Returning User Sign In Cardholder Consumer web Successful sign in Returning User Sign In Cardholder Consumer web Successful sign in Returning User Sign In Cardholder Consumer web Successful sign in Returning User Sign In Cardholder Consumer web Successful sign in Returning User Sign In Cardholder Consumer web Successful sign in Returning User Sign In Cardholder Consumer web Successful sign in Returning User Sign In Cardholder Consumer web Successful sign in Returning User Sign In Cardholder Consumer web Successful sign in Returning User Sign In Cardholder Consumer web Successful sign in One-Time Funds Transfer Cardholder Consumer web One-Time Funds Transfer. Account Type: DDA. Account Number: . Amount: USD . Fee: USD . Text message sent PPCSR842 Batch maintenance Text message sent. Text type: Funds Transfer Requested. Sent to: . ACH post add BPPPCACH Batch Batch maintenance ACH Post scheduled. Text message sent PPCSR842 Batch maintenance Text message sent. Text type: Value Load. Sent to: . Notes prc384aajd65714u Program admin web Verified name, dob, ssn I submitted an escalation for claim, , and complaint . Returning User Sign In Cardholder Consumer web Successful sign in One-Time Funds Transfer Cardholder Consumer web One-Time Funds Transfer. Account Type: DDA. Account Number: . Amount: USD . Fee: USD . Text message sent PPCSR842 Batch maintenance Text message sent. Text type: Funds Transfer Requested. Sent to: . Returning User Sign In Cardholder Consumer web Successful sign in Returning User Sign In Cardholder Consumer web Successful sign in Returning User Sign In Cardholder Consumer web Successful sign in Returning User Sign In Cardholder Consumer web Successful sign in Text message sent PPCSR842 Batch maintenance Text message sent. Text type: Text Message Reminder. Sent to: . Returning User Sign In Cardholder Consumer web Successful sign in Returning User Sign In Cardholder Consumer web Successful sign in Notes prc384hauz64627u Program admin web CH called to check status of claim. waiting to hear back for escalation. submitted all the paperwork that was needed. claim number Returning User Sign In Cardholder Consumer web Successful sign in Returning User Sign In Cardholder Consumer web Successful sign in Returning User Sign In Cardholder Consumer web Successful sign in Returning User Sign In Cardholder Consumer web Successful sign in Returning User Sign In Cardholder Consumer web Successful sign in Returning User Sign In Cardholder Consumer web Successful sign in Transaction Dispute prc384mopq85992u Program admin web 20000 Transaction Dispute prc384mopq85992u Program admin web 20000 Transaction Dispute prc384ugry66432u Program admin web 20000 Transaction Dispute prc384ugry66432u Program admin web 22005 Transaction Dispute prc384ugry66432u Program admin web 22005 Returning User Sign In Cardholder Consumer web Failed sign in Returning User Sign In Cardholder Consumer web Successful sign in Returning User Sign In Cardholder Consumer web Successful sign in 10/3/2020 7:49:31 PM 10/4/2020 5:27:25 AM 10/2/2020 12:33:08 PM 10/2/2020 9:49:45 PM 10/7/2020 9:13:51 PM 10/9/2020 10:42:56 AM 10/5/2020 5:37:14 PM 10/6/2020 7:08:14 PM 10/12/2020 5:18:32 PM 10/12/2020 5:18:33 PM 10/10/2020 4:17:02 PM 10/12/2020 5:17:57 PM 10/14/2020 7:47:45 PM 10/16/2020 2:10:10 PM ################ ################ 10/16/2020 2:54:46 PM 10/18/2020 9:03:25 PM 10/16/2020 2:10:32 PM 10/16/2020 2:10:33 PM 11/1/2020 5:28:07 PM 11/5/2020 10:24:25 AM 10/21/2020 9:05:15 PM 10/29/2020 7:53:30 PM 11/29/2020 7:09:52 PM 12/27/2020 7:45:50 PM 11/11/2020 5:00:14 PM 11/20/2020 8:10:00 AM 1/21/2021 5:45:45 AM 1/22/2021 3:16:40 PM ################ 1/14/2021 2:48:59 PM 1/27/2021 4:19:57 PM 1/27/2021 4:20:31 PM 1/27/2021 4:19:20 PM 1/27/2021 4:19:55 PM 1/28/2021 8:01:21 PM 1/28/2021 8:04:48 PM 1/27/2021 4:21:03 PM 1/28/2021 8:00:13 PM BANA_EDD_MDL-00056916 Case 3:21-md-02992-GPC-MSB Document 378-23 Filed 11/21/24 PageID.14459 Page 8 of 9 The information furnished herein is CONFIDENTIAL and is to be used solely for the support of Visa programs. This information shall not be duplicated, published or disclosed in whole, or in part, without prior written permission of Vis Report Data Archived Account History Client: Date Range: 01/01/2020 through 10/03/2023 The report retrieves archived history information for up to 10 cards. Run Date: 10/03/2023 14:06:29 Page: 1 of 1 One-Time Funds Transfer Cardholder Consumer web One-Time Funds Transfer. Account Type: DDA. Account Number: . Amount: USD . Fee: USD . Text message sent PPCSR842 Batch maintenance Text message sent. Text type: Funds Transfer Requested. Sent to: 3102186964. Text message sent PPCSR842 Batch maintenance Text message sent. Text type: Text Message Reminder. Sent to: 3102186964. Returning User Sign In Cardholder Consumer web Successful sign in Sent One Time Passcode Cardholder Consumer web OTP sent: 2021-04-23 16:10:03.33. Reason: Sign In. Sent to: . OTP Validation Cardholder Consumer web OTP Validation Successful. Trigger: Sign In. Returning User Sign In Cardholder Consumer web Successful sign in Email Message Subscription Update System.PPCSEMCH Batch maintenance Subscription updated for Cardholder. Returning User Sign In Cardholder Consumer web Successful sign in KBA Maintenance Cardholder Consumer web Security questions information added. Profile Update Cardholder Consumer web Security Question Information Deleted. Profile Update CRDORD.STUE2308104 Batch maintenance Notes prc384eyyy81246u Program admin web CK MAILED for DIR COMP 08.15.23, Reference Number , , Ck number . Refer to Post Check Call Handling_Customer Service Representative Procedure for next actions and scripting. *** Bulk Operation: Add Notes, File Name: vpas notes mailed checks three.csv Card Status Change System.PPCSR640 Batch maintenance Card status changed. Old Value: Active, New Value: Expired card. Notes prc384eyyy81246u Program admin web CID 46 45 Day LTR Reminder mailed to CH reminding them to cash DIR COMP CK and submit for IRP if needed. Check Number , Mailed 08.15.2023, Check Amount , IRP Submission Deadline 11.13.2023. Refer to the FAQs in the Consequential Harm Call Handling Procedure for next actions and scripting. *** Bulk Operation: Add Notes, File Name: vpas notes both 20231002 1.csv 2/2/2021 2:53:51 AM 4/23/2021 4:09:54 PM 1/28/2021 8:06:54 PM 1/28/2021 8:07:04 PM 5/29/2021 6:39:25 PM 10/26/2021 2:12:56 AM 4/23/2021 4:10:03 PM 4/23/2021 4:10:25 PM 8/10/2023 4:45:38 PM 8/10/2023 9:33:53 PM 8/10/2023 4:43:20 PM 8/10/2023 4:45:37 PM 10/2/2023 8:57:37 AM 8/14/2023 3:49:44 PM 10/1/2023 5:29:10 AM BANA_EDD_MDL-00056916 Case 3:21-md-02992-GPC-MSB Document 378-23 Filed 11/21/24 PageID.14460 Page 9 of 9
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