Exhibit 174 — In re Bank of America California Unemployment Benefits Litigation (Dkt. 378-19, S.D. Cal. No. 3:21-md-02992)

Record facts

U.S. District Court for the Southern District of California · No. 3:21-md-02992-GPC-MSB · Doc. 378-19 · 2024-11-21 · Docket on CourtListener

Full text

Exhibit 174 
Case 3:21-md-02992-GPC-MSB     Document 378-19     Filed 11/21/24     PageID.14421 
Page 1 of 2

Cardholder Name
Alias ID
Date of Call
Start Time
End Time
Duration
PRC ID of Agent who took the call
Agent Name
7/19/21
1:05:24 PM
1:14:00 PM
0:08:45
6/24/21
11:59:00 AM
12:27:00 PM
0:23:19
1/11/21
2:21:00 PM
2:26:00 PM
0:05:47
6/22/21
6:05:00 PM
6:25:00 PM
0:20:16
1/11/21
1:09:09 PM
1:13:00 PM
0:05:54
1/8/21
1:42:00 PM
1:48:00 PM
0:05:23
1/6/21
6:05:00 PM
6:20:00 PM
0:15:00
1/27/20
7:00:37 PM
7:04:02 PM
0:03:25
1/20/21
10:20:48 AM
11:00:04 AM
0:39:15
1/14/21
1:28:22 AM
1:38:12 AM
0:09:04
1/12/21
10:35:52 AM
10:47:12 AM
0:11:20
12/28/20
No NICE recordings for this Agent on this date
4/5/21
11:22:51 AM
11:36:27 AM
0:13:36
1/11/21
2:31:07 PM
2:46:50 PM
0:15:43
1/4/21
8:52:00 AM
8:56:21 AM
0:04:21
2/8/21
3:40:29 PM
3:45:47 PM
0:05:17
2/8/21
3:34:29 PM
3:38:45 PM
0:04:16
12/4/20
1:52:33 PM
1:54:02 PM
1:40:00
12/10/20
No NICE recordings for this Agent on this date
1/18/21
No NICE recordings for this Agent on this date
12/13/20
2:03:02 PM
2:08:55 PM
0:05:52
12/17/20
11:49:57 AM
11:57:00 AM
0:07:28
9/29/20
10:12:37 PM
10:21:54 AM
0:09:18
11/20/20
8:58:16 AM
9:11:16 AM
0:13:00
12/7/20
10:58:07 AM
11:17:16 AM
0:19:09
2/10/21
2:22:45 AM
2:28:00 AM
0:05:15
1/29/21
7:34:16 PM
7:41:06 PM
0:06:50
2/4/21
2:38:08 PM
3:01:48 PM
0:23:39
2/4/21
7:02:37 PM
7:08:44 PM
0:06:07
5/30/20
No NICE recordings for this Agent on this date
1/5/21
9:46:00 AM
10:02:55 AM
0:16:55
3/30/21
12:53:56 PM
1:01:18 AM
0:07:21
3/29/21
7:38:56 AM
7:45:16 AM
0:06:22
4/27/21
1:38:37 PM
1:51:00 PM
0:12:54
12/23/20
11:06:23 AM
11:07:54 AM
0:01:31
1/4/21
11:56:07 AM
11:58:05 PM
0:01:58
10/27/20
8:30:53 AM
8:38:53 AM
0:07:59
No NICE recordings for this Agent on this date
12/28/20
1:12:35 PM
1:20:21 PM
0:07:46
BANA_EDD_MDL-00001044
Case 3:21-md-02992-GPC-MSB     Document 378-19     Filed 11/21/24     PageID.14422 
Page 2 of 2

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