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Christopher Gutierrez Cuenza

Executive

ERC
Type
Person
Role
Executive
Programs
ERC
Updated

The profile

The managing member of Chris Biz Services, a call-center company sued twice over Employee Retention Credit calls marketing Bottom Line Concepts. In one case he said he had fired the employees behind the "dialing campaign"; in the other he said his work was "strictly administrative."

Identity and role

Christopher Gutierrez Cuenza, also named as Chris Cuenza, is based in Los Angeles and is "an officer and Managing Member" of Chris Biz Services, according to a 2024 complaint. He has described himself in court filings as a California resident.

Pandemic-relief role

Chris Biz Services placed telemarketing calls for Employee Retention Credit (ERC) firms including Bottom Line Concepts, according to two lawsuits, and its name was in the footer of a Bottom Line-branded ERC website in July 2023.

Cuenza gave his own account in the first suit, a 2023 class action in Florida. His December 2023 affidavit there, as quoted in a later complaint, said: "On or about May 2023, Plaintiff [sic] became aware of prerecorded phone calls being made to market Employee Retention Credit ('ERC') and launched an investigation"; that in July 2023 "Plaintiff [sic] concluded this investigation and fired the manager who had approved and initiated the dialing campaign and had designed the website https://chrisbizservices.com"; and "On or about July 2023, I fired all of the employees that personally participated in the dialing campaign." The later complaint reads "Plaintiff" as a slip for the defendant. His filing asked the Florida court to dismiss the claims against him for lack of personal jurisdiction.

In the second suit, brought in Los Angeles by Jorge Alejandro Rojas over 62 calls, the complaint alleged that Cuenza and Alexander Bykhovsky ran the calls "together with their companies" and relied on Bottom Line's referral program and its "10% kickback." Cuenza's declaration of May 29, 2025 in that case gives a different account of his role: "My work was strictly administrative (e.g., document preparation) as a 1099 contractor. I had no authority over marketing, vendors, or call campaigns." He also declared that he "had no role in authorizing calls or marketing" and earned "only a modest salary."

The Florida plaintiffs dismissed their case without prejudice in December 2023. In the California case the clerk entered Cuenza's default on October 7, 2024. The court entered a $61,500 default judgment against him and four co-defendants, jointly and severally, on May 7, 2025, taking the complaint's factual allegations as true because they had defaulted. Cuenza asked the court to vacate it, saying he had never been served at his address. On August 12, 2025 he and Bykhovsky withdrew their requests, telling the court the parties had "reached a private settlement agreement resolving the matter in full."

We found no criminal charge or government enforcement action naming him.

Sources

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