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Chris Biz Services

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ERC
Type
Company or group
Role
Other company
Programs
ERC
Updated

The profile

A call-center company that advertised "Ringless Voicemail" and pre-recorded "Voice Broadcasting," and whose name was in the footer of a Bottom Line Concepts-branded ERC website. Two sets of plaintiffs sued it over Employee Retention Credit calls; the second won a $61,500 default judgment in 2025.

Identity and role

Two companies carry the name Chris Biz Services, LLC: one registered in Texas and one in Wyoming, according to a 2024 complaint. The complaint says the Wyoming company had been administratively dissolved and that the business was not formed until June 2, 2023. The same complaint names Christopher Gutierrez Cuenza of Los Angeles as an officer and managing member. Its website, in a September 2023 archived copy, called it a "premier call center service provider" offering "Voice Broadcasting (VB) for simultaneous delivery of pre-recorded voice messages" and "non-intrusive Ringless Voicemail (RVM) directly to customers' devices."

Pandemic-relief role

Chris Biz Services marketed the Employee Retention Credit (ERC) for Bottom Line Concepts, according to two complaints. The website ercfederalcredit.com, in a July 2023 archived copy, put Bottom Line's name and client testimonials at the top and "Copyright © 2023 Chris Biz Services" at the bottom. Its pitch: "$200k return on average per application," "No upfront fees or credit checks required," and "Free tax refund from government, not a loan and no repayment needed." Its privacy policy named Unplugged Media and described the site's owner as "a California limited liability company."

A September 2023 class-action complaint filed in Florida alleged that the company "operates a call center that provides telemarketing services on behalf of other companies," that it "generates business on behalf of companies like Bottom Line Concepts," and that Bottom Line is the company to which it "transfers all of their leads." The callers, it said, identified themselves as "ERC Concepts." A 2024 complaint in California alleged that the Chris Biz companies and Cuenza "place telephone calls for multiple companies including Bottom Line" and relied on Bottom Line's referral program and its "10% kickback."

The Florida case, Schmidt v. Chris Biz Services, was voluntarily dismissed without prejudice by both plaintiffs in December 2023 and closed on January 2, 2024. One of the two plaintiffs, Zachary Baughman, had also sued Bottom Line Concepts itself earlier in 2023.

In the California case, Rojas v. Bottom Line Concepts, the clerk entered default against both Chris Biz companies on October 7, 2024. The court granted a default judgment against them and four co-defendants on April 30, 2025, taking the complaint's factual allegations as true because they had defaulted, and entered $61,500 in statutory damages, jointly and severally, on May 7, 2025. In August 2025 Cuenza and Alexander Bykhovsky told the court the parties had reached a private settlement "resolving the matter in full."

The company's website did not respond on September 30, 2026. We found no government action against Chris Biz Services, and SBA's PPP loan data lists no loan to a borrower by that name.

Sources

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