Exhibit PX38 — In re Bank of America California Unemployment Benefits Litigation (Dkt. 634-39, S.D. Cal. No. 3:21-md-02992)

Record facts

U.S. District Court for the Southern District of California · No. 3:21-md-02992-GPC-MSB · Doc. 634-39 · 2026-01-09 · Docket on CourtListener

Full text

PX38 
Case 3:21-md-02992-GPC-MSB     Document 634-39     Filed 01/09/26     PageID.53600 
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case 3:21-cv-00376-VC Document 64-6 Filed 04/01/21 Page 1 o·f 4 
Exhibit 5 
Case 3:21-md-02992-GPC-MSB     Document 634-39     Filed 01/09/26     PageID.53601 
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3/29/2021 
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Unemployment Insurance -After You File a 
Claim 
_En.espaiiol 
COVID-19 Temporary Exceptions 
Due to the impact of ,c;:,Q)(!.I?.:~~. we made the following temporary exceptions for all 
Unemployment Insurance claims until further notice: 
• Waitini: Period - The 7-day waiting period is waived for claims beginning on or after 
January 19, 2020. After you submit your first two-week continued certification, you will be 
paid for the first week of your claim. 
• Work Search - You are not required to look for work each week to be eligible for benefits. 
After you .(i.\~Y!?.YX.Y.r:i.~.T.P.!!?Y.r:r).~.r:i.\.!r!~!!f.~.i:tS~.!i.,ilJ~.\?..i.T., there are important steps you must take to 
make sure your UI benefit payments are not delayed or denied. 
Important Next Steps 
Look for Important Documents from the EDD 
You will receive these documents in the mail within two weeks of filing your claim: 
• Notice.of Unemployment Insurance Claim.Filed (DE ll0l CLMT](PDF). 
An overview of the informat ion you provided when you filed your claim. Contact UI within 10 days 
of the Mail Date if any information is incorrect. Reporting incorrect information may result in a 
disqualification, overpayment, or overpayment penalties. 
• Ng.ti,<;~.f!f.!!.r:i.~mP!'!Y.1J:1.~r:i.t!1?.~!lr.i!.1J.s.~.f!.1~!!r.i!..(P.~.4~~fl.Ll:'.P.F.). 
Your weekly benefit amount and maximum claim amount based on wages reported by your 
employer(s). Contact UI within 30 days of the Mail Date if any information is incorrect. 
• Employment Development.Department Customer Account Number Notification LDE 5614J (PDFl 
Your EDD Customer Account Number (EDDCAN) is required to register for UI Online and may be 
used instead of your Social Security number when speaking with the EDD. 
• .l!.!?.~!!JR.{9.Y.m!:!!L(Q.~.l/.ffl.!!S~.?.~!!!:ll.('i,:,.W.IJ.?..tY.<?.1!.Nm!.t<?..1r.f!~l:'.(P.f .Urn;l1,(P.P.D 
Important information about eligibility requirements for UI benefits and a step-by-step guide to 
certifying for ongoing UI benefits. 
• .f!?nt!!?.'-!.,;,d_Q?.im.(Rt:'!~~-~).(i:'D.f.). 
Use this form to certify for continued benefits every two weeks. You can also certify through Y.1. 
9.!!!!!!.~-~~'. or .~.l?.D.J~l~:<;:.~.rt~'.·I. 
Certify for Benefits Every Two Weeks 
You must provide the EDD with .~.1.ig.i.~.!HtY..!r!f!?.~T.f!t.i!?.':1. every two weeks. This process is known as 
c:~_rt_i_fy_in_g{qr_~~')~[i.\;. You can certify with .V.!.9.i:i.l_i_Q.!!, ~D..l? .. T.e.l.~.:\:;~!1. or ~Y.rn~_i_l. 
Report work.and.wages correctly while receiving UI benefit payments. Report any work you performed 
and wages you earned (even if you weren't paid) every two weeks when you certify for.UI benefits. 
Due to the impact of COVID-19, you are not required to look for work each week to be eligible for 
benefits. 
Pending Claim Status 
If you have a Pendini: status for any weeks on your UI Online Claim History, we may need to confirm 
your identity or eligibility before we can process payment. Monitor your _UI Online homepage for 
notifications. 
Next steps include: 
• Respond to requests for identity verification 
https://W\vw.edd.co.gov/u~ent/Aft8f_you_flled hlffii:recelve 
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• Prepare for a phone interview 
Register for CalJOBS5M 
You must add or update your resume in CalJOBS within 21 days of filing your claim unless otherwise 
instructed by the EDD. If you don't, your UI benefit payments could be delayed or denied. 
Watch 
. .f!.ef.s.1/.r:r.f('f.o.u_T_u_~~) for more information. 
Receive Your Benefit Payments 
It takes at least three weeks to process a claim for unemployment benefits and issue payment to most 
eligible workers. 
When your first benefit payment is available, you will receive a debit card in the mail. Once you activate 
t he card you can track, use, and transfer your benefit payments. Your card is valid for three years from 
the date it is issued and is used for all EDD benefit programs, so you should keep it until it expires. 
If you received Unemployment Insurance, Disability Insurance, or Paid Family Leave benefits on a debit 
card in the last three years, you will receive your benefit payments on that card. If your card has expired, 
a new card will automatically be sent to you once funds are available. 
Note: If you were issued a debit card before 2015, you must request a new one. Visit Replace My_Card on 
Bank of America's website or contact Bank of America at 1-866-692-9374 {TTY: 1-866-656-5913). 
If you lost your debit card, contact Bank of America as early as possible in the application process to 
request a replacement card before your first payment. Your new card will arrive 7 to 10 business days 
from the order date. You have a couple options to request a new card: 
• Visit Replace my Card on the Bank of America website. 
• Contact Bank of America at l-866-692-9374 {TTY: 1-866-656-5913). You do not need to have your 
old card number or speak to a representative. Choose the Lost or Stolen option in the automated 
menu. The call center is experiencing higher than normal wait times and Bank of America is 
working to address the issue. 
Note: Bank of America representatives cannot answer questions about your claim or pending 
payments. 
Payment information is updated daily and is available through your .\.!!.9.n!l!!~ account or by calling the 
UI Self-Service Phone Line at l -866-333--4606. 
For more information on the benefits of using your debit card, delivery, activation, tracking payments, 
expired cards, and more, visit .l?.1!.~itf,.~-~9.-
Additional Information 
California Training Benefits 
California Training.Benefits {CTB) allows you to further your education, upgrade your skills, or learn a 
new trade while receiving UI benefits. 
If approved for CTB, you will not be required to !o.o..~.fR!..W!?Xk.1!.Y.~.'Y..W.~.~-~-and may also be eligible for 
additional benefit weeks while completing your training or education. 
Previous Disqualification or Overpayments 
A previous UI claim disqualification or overpayment may affect your new UI claim. 
If you were previously disqualified, refer to your .M.<J.ti£s.Q.U!!~t.~r.mir?!!t.!o.1Jl f!.1/.!i1J_g_(P..;YmRfcl-l .(P.fm .. 
If you previously received an overpayment, refer to your f'!o_ti1:l!_o_(P.~t.~.1J.r!!!!.9.v.~:P.!I.Y."'"'.!'.t{D_P.4_4_7j 
(PDF). 
Residents Moving Out of State 
If you move out of California, you must actively look for work and register for job search assistance with 
the local employment office in your new state within 21 days of filing your California UI claim or you 
could be denied benefits. 
hltpsJ/www.edd.ca.go,,~AA0<_yoo_Flled.h1m"re<eive 
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htlps:/.www.edd.ca.gcw~After_you_Filed.hlm#Jaceive 
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