Declaration of Brandon McClure

Summary

Exhibit B, the Declaration of Brandon McClure, filed April 21, 2025 as Document 32-2 in Case No. 1:24-cv-03390-RMR in the U.S. District Court for the District of Colorado. The declarant, a Program Manager I in the Division of Unemployment Insurance of the Colorado Department of Labor and Employment, describes the MyUI+ online claimant portal, its menu options and the document submission form. The declaration states that an escalation feature was added as of April 2, 2025, that the Division has no general inquiry email address, and that the Division cannot change MyUI+ unilaterally without a vendor change process. It also recounts, from a claim file the declarant reviewed, a claimant's portal activity. It is executed under 28 U.S.C. § 1746.

Summary drafted by a model from the document's text below and checked by script against that text before publication. It is a navigation aid, not a reading of what the document proves. Where AI is used

Full text

Case No. 1:24-cv-03390-RMR   Document 32-2   filed 04/21/25   USDC Colorado   pg
                                   1 of 4




                                                                                   B

                       EXHIBIT B
Case No. 1:24-cv-03390-RMR          Document 32-2        filed 04/21/25    USDC Colorado        pg
                                          2 of 4




                     ​      DECLARATION OF BRANDON MCCLURE

 ​      I, Brandon McClure, being over age 18 and of sound mind do state as follows:

     1.​ I am employed by the Colorado Department of Labor and Employment (“CDLE”) in the
         Division of Unemployment Insurance (“the Division”). I have worked for the Division
         for the past 20 years. My current title is Program Manager I.

     2.​ Unemployment claimants have the ability to access information about their
         unemployment claim through an online portal called MyUI+.

     3.​ As program manager, I work with the Division’s vendor that develops the MyUI+ system
         on incidents concerning MyUI+ and any changes to MyUI+ that are needed to resolve
         recurring issues and enhance the system for Division staff and claimants.

     4.​ The landing page of MyUI+ shows claimants a menu of options including:

            a.​ My Home Page;

            b.​ My Inbox;

            c.​ My Claim Status;

            d.​ View Correspondences

            e.​ View and Maintain Account Information.

     5.​ The View and Maintain Account Information menu option expands and shows claimants
         additional choices:

            a.​ Issues and Determinations;

            b.​ Contact Information;

            c.​ Employment History;

            d.​ General Information;

            e.​ Payment History;

            f.​ Payment Method Options and Tax Information.

     6.​ When issues arise that could affect payment of an unemployment claim, the claimant
         receives a notification via email directing them to log into MyUI+.

     7.​ After logging into MyUI+, claimants can click on the relevant menu item to address the
         issues preventing the claim from being processed and provide the information necessary
         to resolve the issue. Claimants can add written notes in the system and upload documents.


                                                 1
Case No. 1:24-cv-03390-RMR          Document 32-2        filed 04/21/25     USDC Colorado          pg
                                          3 of 4




   8.​ Claimants can also upload documents without logging into MyUI+ through the Division’s
       “document submission form.” The link for this form is located here:
       https://cdle.colorado.gov/unemployment/contact-us.

   9.​ Claimants can upload the following types of documents through this form:

          a.​ “Benefit Investigation form for the Benefit Accuracy Measurement team;”

          b.​ “Incarceration Investigation form for the Benefit Payment Control team;”

          c.​ “Identity documentation requested by the division;”

          d.​ “Form to submit an appeal regarding my Unemployment Insurance claim;”

          e.​ “Supporting documentation for an already scheduled appeal hearing;”

          f.​ “Response to a questionnaire or message I received through MyUI+.”

   10.​Claimants must select from the above list to ensure the document is directed to the
       correct team within the Division.

   11.​The Division has FAQs and tutorials on how to use MyUI+ available online at
       https://cdle.colorado.gov/myui-plus.

   12.​As of April 2, 2025, MyUI+ has an escalation feature, which becomes available to a
       claimant if issues are not resolved within a time period that varies depending on the
       specific issue pending. If a claimant selects the escalation button, it will immediately
       notify the appropriate team of the escalation so the issue can be prioritized.

   13.​The Division does not have an email address to which claimants can direct all inquiries.
       The Division did previously have an email account for this purpose, but the volume of
       inquiries was unmanageable. If the Division were to reactivate that account, it could not
       reasonably respond to inquiries within three days due to the high volume of written
       inquiries coming in on top of phone calls.

   14.​The Division cannot unilaterally make changes to the MyUI+ system. The Division
       would have to file a change task with the vendor and hold design sessions with the
       vendor to determine functionality and location of the system change. The vendor would
       then need time to develop and test the change. After vendor testing is complete, the
       Division would test the change before it could be deployed for public use. The Division is
       currently engaging in this process for several system enhancements. These enhancements
       are expected to take the remainder of 2025 to complete. Any additional change would
       take approximately 6-9 months to complete after the in-process enhancements are
       complete.

   15.​Joshua Abrams currently has an active unemployment claim and is receiving benefits. He
       also had an active claim in 2023.


                                                 2
Case No. 1:24-cv-03390-RMR           Document 32-2         filed 04/21/25     USDC Colorado       pg
                                           4 of 4




    16. I have reviewed his claim file, including activity in his online portal.

    17. Mr. Abrams has successfully used the online portal and communicated with the Division
        online:

            a. On March 21, 2023, the Division emailed Mr. Abrams regarding an identity
               verification issue and other issues with his claim. Mr. Abrams requested an
               in-person appointment on this date. That appointment occurred on March 30,
               2023.

            b. On March 15, 2025, Mr. Abrams was able to upload documents into the portal in
               response to a program integrity hold.

            c. The integrity hold was lifted on March 17, 2025, and Mr. Abrams received
               unemployment benefits on March 20, 2025.

            d. On April 11, 2025, Mr. Abrams updated his contact information.



        I declare under penalty of perjury, pursuant to 28 U.S.C. § 1746, that the foregoing is true
 and correct to the best of my knowledge.


        Executed this 18th day of April, 2025.



        ___________________________________________

        Brandon McClure




                                                  3


File and source

File

gov.uscourts.cod.239393.32.2.pdf

Size

201,689 bytes

SHA-256

923b7da6a84d716123938201703bd2a56baff0c62d42b2bc42c5b4e8db7ca944

Our copy

gov.uscourts.cod.239393.32.2.pdf

Original

PACER (login required)