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Archived copy: Zachary Goldstein - San Francisco, California, United States | Professional Profile | LinkedIn
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Zachary Goldstein
San Francisco, California, United States
9K followers 500+ connections
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Articles by Zachary
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Applauding a 2022 restaurant "power list" that better reflects the diversity which makes this industry specialJan 21, 2022
Applauding a 2022 restaurant "power list" that better reflects the diversity which makes this industry special
Congrats to all the 2022 Nation's Restaurant News Power List winners. When I was selected to the 2020 NRN Power List, I…
869 Comments -
Our “New Normal” — The Future of Work @ Thanx After COVID-19Sep 8, 2020
Our “New Normal” — The Future of Work @ Thanx After COVID-19
What follows is a letter sent to our team last week about how we're adapting our work culture in a post-COVID world…
9017 Comments -
The Four Horsemen of the Restaurant Apocalypse?Sep 12, 2019
The Four Horsemen of the Restaurant Apocalypse?
Excerpts from “The Four Horsemen of the Restaurant Apocalypse", my in-depth study of how restaurants — facing a major…
9714 Comments -
Thanx to the Future: How Big Data and Customer Loyalty Can Save Offline RetailDec 9, 2016
Thanx to the Future: How Big Data and Customer Loyalty Can Save Offline Retail
Nearly 300,000 employees at General Electric could tell you the company’s single largest customer (hint: it represents…
535 Comments -
How to Lose a Loyal Customer in 10 Days: when f*%king over a single loyalist costs nearly $100K in future customer lifetime valueMar 16, 2016
How to Lose a Loyal Customer in 10 Days: when f*%king over a single loyalist costs nearly $100K in future customer lifetime value
This is the story of how Starwood — my hotel group of choice for the last decade — lost me as a loyal customer. What…
487 Comments -
Why your loyalty program is failing… but can still be fixedFeb 23, 2016
Why your loyalty program is failing… but can still be fixed
Building customer loyalty is — and has to be — the primary focus for every business. Loyal customers spend more per…
191 Comment
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Our Chief Data Officer Aaron Newton is at the forefront of restaurant industry AI. He came to me with a passion project 6 months back — "I think I…
Our Chief Data Officer Aaron Newton is at the forefront of restaurant industry AI. He came to me with a passion project 6 months back — "I think I…
Shared by Zachary Goldstein
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Ya heard the phrase 10x engineer? Especially impressive when it's your CTO. It's agents instead of typing these days but some things never change…
Ya heard the phrase 10x engineer? Especially impressive when it's your CTO. It's agents instead of typing these days but some things never change…
Shared by Zachary Goldstein
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