U.S. Department of Labor OIG, Audit of States’ Information Technology Systems Capability in Processing Unemployment Insurance Claims (2021-08-06)
Summary
An April 19, 2021 memorandum from Tom Byers, Senior Vice President and Managing Director of GenTech Associates, Inc, to Jim Garner, Acting Administrator in the Employment and Training Administration, announcing that the Office of Inspector General is initiating a performance audit of the States' Information Technology Systems Capability in Processing Unemployment Insurance Claims. The objective is to determine to what extent the capability of states' IT systems impacted their ability to process timely and accurate UI claims, including under the CARES Act and the Continued Assistance Act, from March 27, 2020, to April 6, 2021. Fieldwork locations are California, Florida, Georgia, Kansas, New Jersey and Virginia, and the performance period ends on December 31, 2021. Attachment A lists the documents and data requested from ETA.
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Cite this document
“U.S. Department of Labor OIG, Audit of States’ Information Technology Systems Capability in Processing Unemployment Insurance Claims (2021-08-06).”
Original at www.oig.dol.gov. Archived at Pandemic Darlings, https://pandemicdarlings.com/source-documents/u-s-department-of-labor-oig-audit-of-states-information-technology-sys-149026b869/
, SHA-256 3ab3f67b90ff766c3ed2fd08c3de529ce5ca52000e47a676fcf5915a18736a2e.Full text
9100 Purdue Road, Suite
200 Indianapolis, IN 46268
April 19, 2021
MEMORANDUM FOR: Jim Garner
Acting Administrator
Office of Unemployment Administration
Employment and Training Administration
FROM: Tom Byers
Senior Vice President and Managing Director
GenTech Associates, Inc
SUBJECT: Audit of States’ Information Technology Systems Capability
in Processing Unemployment Insurance Claims
Please be advised the Office of Inspector General is initiating a performance audit of the
States’ Information Technology (IT) Systems Capability in Processing Unemployment
Insurance Claims. Therefore, our focus will be on the IT systems used by the states to
process UI claims. We will contact your audit liaison to schedule a meeting to discuss the
following:
Objective: To determine to what extent the capability of states’ IT
systems impacted their ability to process timely and accurate
UI claims, including the CARES Act and the Continued
Assistance Act.
Scope: States’ processing of regular UI claims and those under the
CARES Act and the Continued Assistance Act from March
27, 2020, to April 6, 2021.
Fieldwork Location(s): California, Florida, Georgia, Kansas, New Jersey, and
Virginia
Mandatory Timeframe: The performance period of these audits end on December 31,
2021
We plan to begin work immediately after our meeting and would appreciate your
notifying appropriate agency officials of our plans. Attachment A below provides an
initial document and data request to facilitate the starting process of the audit, and we
would appreciate you provide these items during the meeting. If you have questions,
Working for America’s Workforce
Attachment A
Document and Information Request
please contact Tom Byers, Senior Vice President, and Managing Director, at (571) 330-
8397 or tbyers@gentechassociates.com and Juan A. Lasanta Camacho, Senior Manager
at (703) 675-8791 or jcamacho@gentechassocoates.com.
cc: Subri Raman
Chief, Division of Performance Management
Julie Cerruti, ETA Liaison
Greg Hitchcock, ETA Liaison
Attachment A
Document and Information Request
We will be auditing the following States’ Information Technology Systems related to the
processing of regular UI claims as well as those under the CARES Act and the Continued
Assistance Act:
State Name
1. California
2. Florida
3. Georgia
4. Kansas
5. New Jersey
6. Virginia
Please provide:
Item # Description
1. The current list of ETA and state personnel included above responsible for
States’ processing of regular UI claims and those under the CARES Act and
the Continued Assistance Act. Please also include phone numbers, e-mail
addresses, and a brief description of their responsibilities.
2. Provide information of prior grants or funds received by US DOL, or any
other Federal agency, to improve the State UI IT System. The information
should include:
a. The total amount granted
b. Period of performance
c. Status (Completed, in process, start-up)
3. Copies of ETA regulations applicable to the States’ IT System under the
CARES Act and the Continued Assistance Act, if any.
4. Copies of memorandum of understanding related to the CARES Act and the
Continued Assistance Act of all the states included above.
5. A list of any known deficiencies or deviations that ETA is aware of related
to the IT system of all the states included above.
6. A list of both internal and external complaints submitted that ETA is aware
of related to the IT system related to processing UI Claims for all the states
included above.
Attachment A
Document and Information Request
7. Provide any reports of unusual events that ETA is aware of since the last
audit (e.g., security breaches, failed access attempt reports, and improper
practices).
8. Provide a list of reports that either were not submitted or submitted to ETA
as required by the Acts.
9. Identify the current stage of the IT modernization process
10. Provide any contract extensions issued from the audited period of March
27, 2020, to April 6, 2021.
File and source
- File
- 2021-08-06-Audit-of-States-Information-Technology-Systems-Capability-in-Processing-Unemployment-Insurance-Clai.pdf
- Size
- 167,245 bytes
- SHA-256
- 3ab3f67b90ff766c3ed2fd08c3de529ce5ca52000e47a676fcf5915a18736a2e
- Original
- www.oig.dol.gov