Treasury, SLFRF Treasury Portal Account Access Help - Best Practices + Common Fixes

Summary

Treasury's help note for SLFRF recipients on getting into their accounts in Treasury's Portal, written because of questions after staff turnover or changes in points of contact. Each designated individual must register with Login.gov or ID.me; Treasury recommends Login.gov, especially for annual reporters and non-entitlement units of local government (NEU). It advises using an individual work email rather than shared inboxes, setting up multi-factor authentication (MFA), confirming designation with the organization's Account Administrator and checking SLFRF reporting roles. Troubleshooting tips include checking that corporate firewalls are not blocking access to the Treasury site.

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Cite this document

“Treasury, SLFRF Treasury Portal Account Access Help - Best Practices + Common Fixes.” Original at home.treasury.gov. Archived at Pandemic Darlings, https://pandemicdarlings.com/source-documents/treasury-slfrf-treasury-portal-account-access-help-best-practices-comm-f18fcb5f7d/, SHA-256 ec0a623b1db8f1ba681e619c8e601c7f0abc676da61f51f3e4145626f3627da3.

Full text

SLFRF Treasury Portal Account Access - Common Issues & Quick Fixes
We continue to receive questions about accessing SLFRF accounts in Treasury’s Portal,
particularly following staff turnover or changes in points of contact. Common questions include
how to update points of contact, how reporting roles work, and what to do when an organization
no longer has an active Account Administrator. Maintaining current points of contact and reliable
portal access is important for completing remaining SLFRF reporting and closeout requirements,
as well as receiving communications from Treasury SLFRF@treasury.gov.

Below are step-by-step instructions and troubleshooting tips to help you access your SLFRF
account in Treasury’s Portal, including best practices for setting up Login.gov.

Instructions to Access the Treasury Portal
Step 1: Verify or conﬁrm a Login.gov (or ID.me) account
Each designated individual must register with Login.gov or ID.me to access Treasury’s Portal.

• If you have not previously registered, Treasury recommends registering through Login.gov
(especially if you are an annual reporter and/or non-entitlement unit of local government
(NEU)).
o Create an account: https://login.gov/create-an-account/
o Help guide: https://login.gov/help/get-started/create-your-account/

• Use your own individual work email (or personal email) for Login.gov—avoid shared
inboxes (e.g., clerk@…, info@…) or “someone else’s” account. Shared credentials
commonly lead to lockouts, MFA issues, and staff-transition problems.
• Set up multi-factor authentication (MFA) using a method you will reliably control
(authenticator app or secure phone number) and keep backup methods updated.
• Save your Login.gov recovery information in a secure location consistent with your
organization’s policies.

Step 2: Sign in to Treasury’s Portal

• Treasury Portal (Login.gov): https://portal.treasury.gov/compliance/s/
• Treasury Portal (ID.me): https://portal.treasury.gov/cares/s/slt
Step 3: Connect to your Government’s Account

• If you believe you should have access but do not see SLFRF reporting options after logging
in, please contact your organization’s Account Administrator to conﬁrm you are
designated correctly.
• If your community does not have an account administrator, you will need to connect to
your community’s account. Contact SLFRF@treasury.gov to get the necessary account
information. Please see Compliance portal account validation for visuals regarding
account validation.

Step 4: Ensure you and your colleagues are properly designated for SLFRF reporting roles
SLFRF recipients must designate individuals for key roles in the portal.

• The Account Administrator maintains user designations and can add or update role
assignments as needed; see instructions here: Updating User Roles in Portal.
• Treasury recommends identifying an additional Account Administrator for continuity (staff
changes, absences, etc.).

Common Issues and Quick Fixes
• Wrong email: Please ensure that you are using the same email address as the primary
email address associated with your Login.gov/ID.me account to log into the portal.

Tip: If there are multiple email addresses on your Login.gov/ID.me account, you will need to
change the primary email on your Login.gov/ID.me account to match the one that you
are using for accessing the Treasury Portal.

• Wrong sign-in method: Logon using the portal where you ﬁrst registered your account. If
your access was originally set up under ID.me, try signing in via the ID.me portal link above,
visa versa.

• Role/designation issue: If you can log in but cannot access SLFRF reports, it is often a
designation/role issue that must be updated by the Account Administrator.

• Technical Problems with Email: If you are certain that you are using the correct email, but
(a) you are using an ID.me account or (b) have inherited your email address from someone
else (i.e. clerk@town.gov), there might be a technical issue.
o The fastest way to ﬁx this problem is to create a new Login.gov account using a new
email address that is speciﬁc to you as the primary email.
 Identify an email you would like to use to login to the Portal.
 Follow Account Access instructions (Parts 1-3) on the previous page.

• Platform: Using Chrome can sometimes solve sign-in difficulties
o Clear the Cache and Cookies for Chrome
(tutorial: https://support.google.com/accounts/answer/32050 )
o Restart Chrome and close all tabs/windows before attempting to login.
o Do not use autoﬁll or copy/paste emails and passwords when logging in.
o Do not use bookmarks to access the Treasury Portal:
 Login.gov: https://portal.treasury.gov/compliance/
 ID.me: https://portal.treasury.gov/cares/s

• Other general system issues:
o Ensure corporate Firewalls are not blocking access to the Treasury site.
o If all else fails, try rebooting your computer.

 Your community’s name and address
 The email you are using to try to login to the Treasury Portal
 Whether you are signing into Treasury’s Portal via: Login.gov or ID.me
 A brief description of the issue, and
 A screenshot of the error/message (if applicable)

File and source

File: TREAS-SLFRF-Treasury-Portal-Account-Access-Help-Best-Practices-Common-Fixes.pdf
Size: 167,749 bytes
SHA-256: ec0a623b1db8f1ba681e619c8e601c7f0abc676da61f51f3e4145626f3627da3
Our copy: TREAS-SLFRF-Treasury-Portal-Account-Access-Help-Best-Practices-Common-Fixes.pdf
Original: home.treasury.gov