Support and Response Resources (Square COVID-19 page, 2020-03-25)

Summary

Square's COVID-19 support page addressed to the Square community. It says Square is refunding all software subscription fees for the month of March for existing sellers who use Square Appointments, Retail, Restaurants, Loyalty, Team Management, Payroll, Marketing and Square Online Store, and is waiving curbside pickup and delivery fees for the next three months. It suggests selling online, promoting digital gift cards, emailing customers, and disabling the signature screen and skipping the receipt screen at checkout. It says Square Payroll subscription fees will be waived automatically if payroll is not run in a given month, through June 2020. It links to WHO and CDC guidance for businesses.

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Full text

To our Square community:

We’re all facing unique challenges right now, and for business owners, the stakes are particularly high. We want to offer support and help in the ways we can.

We are refunding all software subscription fees for the month of March for existing sellers who currently use Square Appointments, Retail, Restaurants, Loyalty, Team Management, Payroll, Marketing, and Square Online Store. Square will manage the process for you—there’s no need to do anything. Additional product updates are also in the works. You can use our just released curbside pickup option and local delivery through Square Online Store. We are also waiving curbside pickup and delivery fees for the next three months.

Be sure to bookmark this page for the latest information and tools to support you and your business.

Steps you can take:

Sell and accept orders online

In some parts of the country, cities have strongly encouraged social distancing or have restricted their citizens’ movements. One way to still provide goods to your customers is to sell online. You can ship items or take online orders pickup or local delivery. Scroll down to learn how to take online orders and setup curbside pickup or local delivery.

Promote digital gift cards

Electronic gift cards can help increase cash flow while your business is closed or affected by social distancing. We’ve seen a lot of sellers ask their regular customers to purchase gift cards as a show of support. Scroll down to learn how to set up eGift Cards free.

Communicate with your customers

Use email and social media to keep your customers up to date. You can customize your email to let them know things like how they can support your business, what your new hours are, or if you’re closing for a period of time. Remember to be direct and succinct no matter what you’re communicating.

Limit in-person contact

As the fight against spreading the virus goes on and customers look to avoid touching surfaces, you might consider disabling the signature screen and skipping the receipt screen during checkout. You can also encourage your customers to use their mobile devices or contactless cards to complete payment so they touch fewer surfaces. You might also consider remote payment options like invoices.

Get set up

Online Store

No matter what kind of business you run, you can create an online ordering page with Square Online Store that allows you to provide curbside pickup or local delivery. The online ordering page automatically integrates with all Square POS apps, Order Manager, and Customer Directory. Local delivery will launch later this week.

We are waiving curbside pickup and delivery fees for the next three months. Square Online Store already offers online orders for in-store pickup with no monthly fee.

Learn how to:

eGift Cards

You can set up a free ordering page to sell digital gift cards. The page allows customers to purchase eGift Cards online and send them to a recipient of their choice (or themselves) via email. eGift Cards can be redeemed in-store and on Square Online Store.

Once your order page is live, you can promote it through your own website, social media channels, or email. We’re offering the ability to send a free email marketing campaign to your customers by clicking “Send Marketing Email” on the eGift Cards configuration page in Dashboard.

Learn how to set up your eGift Card ordering site [VIDEO]

Subscription fees

We are refunding all software subscription fees for the month of March for existing sellers who currently use Square Appointments, Retail, Restaurants, Loyalty, Team Management, Payroll, Marketing, and Square Online Store. You don’t have to do anything—we’ll manage the process for you.

Square Payroll subscription fees will automatically be waived if you don’t run payroll in a given month, through June 2020. Do not cancel your subscription if you plan on using Square Payroll in the future.

Learn more about Square fees

Resources

Connect with other businesses

Find other businesses to talk to about how you’re handling the current situation, trade tips, and share best practices for keeping your employees and customers safe.

Join the Seller Community

Find ways to manage your business right now

We’ve compiled information about accepting contactless payments, communicating with and marketing to your customers, selling online, and other topics to help you navigate the current situation. We’ll be adding new content regularly on Town Square to support your efforts.

Visit Town Square

Stay informed

WHO

Get Your Workplace Ready for COVID-19

CDC

Interim Guidance for Businesses and Employers

Information for Communities, Schools, and Businesses

See more resources

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