StubHub, Statement Regarding Event Cancellation and Refund Policy (Mar. 12, 2020; updated Mar. 25, 2020)
Summary
A StubHub press-room statement dated March 12, 2020 and updated 3/25/20 on its event cancellation and refund policy in light of the coronavirus. StubHub says it has been monitoring the situation and that its policies are designed for buyers and sellers alike and will be reviewed as events develop. For customers of canceled events it is providing a coupon valued at 120% of the original order, placed in the customer's account immediately after StubHub announces the cancellation, which can be applied to one or several StubHub orders in the same currency within the next 12 months; a help page and a list of impacted events are linked. The statement does not mention cash refunds.
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Cited in: How 41 Companies Handled Pandemic Layoffs · StubHub
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“StubHub, Statement Regarding Event Cancellation and Refund Policy (Mar. 12, 2020; updated Mar. 25, 2020).”
Original at www.stubhub.com. Archived at Pandemic Darlings, https://pandemicdarlings.com/source-documents/stubhub-statement-regarding-event-cancellation-and-refund-policy-mar-1-226ce2d33e/
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Press Box Sports Music stubhub - March 12, 2020 Statement Regarding StubHub’s Event Cancellation and Refund Policy, In Light of Coronavirus (COVID-19) Updated 3/25/20. StubHub has been actively monitoring the evolving situation related to the novel coronavirus (COVID-19). Our policies are designed to accommodate the needs of our buyers and sellers, and we’ll continue to review them as the situation progresses. We are providing customers of canceled events a coupon valued at 120% of their original order. The coupon will be available in a customer’s account immediately after Stubhub’s announcement of the cancellation (see list of major canceled events here). Customers can apply this coupon to one or multiple StubHub orders in the same currency within the next 12 months. More details and FAQs are available on our dedicated help page. A list of impacted events can be found here . Previous article StubHub’s 2019 College Football Preview: Michigan Regains Top Spot, SEC Leads Conference List for First Time Next article StubHub Launches #TicketForward Program, Gives Fans Opportunity to Nominate Inspiring People to Experience the Joy of Live
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