Senate Commerce Committee Statement to Senate, No. 3017 — State of New Jersey (November 17, 2025)

Summary

A Senate Commerce Committee statement to the Senate on Senate Bill No. 3017, State of New Jersey, dated November 17, 2025, reporting the bill favorably with committee amendments. As amended, the bill requires a social media company to provide a 24-hour toll-free telephone number for reaching a live customer service representative to report fraudulent activity, including unauthorized access to an account. The company must publish the number on account security email notifications sent to New Jersey account holders and on the platform's homepage or help page. Noncompliance is an unlawful practice under the consumer fraud act, punishable by not more than $10,000 for a first offense and not more than $20,000 for any subsequent offense; the bill is identical to Assembly Bill No. 4101 (1R).

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SENATE COMMERCE COMMITTEE

STATEMENT TO

SENATE, No.
3017

with
committee amendments

STATE
OF NEW JERSEY

DATED: NOVEMBER
17, 2025

The Senate Commerce Committee reports favorably and
with committee amendments Senate Bill No. 3017.

As
amended, this bill requires a social media company to provide a 24-hour
toll-free telephone number by which an account holder may contact a live
customer service representative of the social media company for the purpose of
reporting fraudulent activity, including, but not limited to, unauthorized
access to a social media account. A social media company is also required to
publish the toll-free telephone number and an explanation of the purpose of the
toll-free telephone number on any email notifications of account security sent
to a New Jersey account holder and in a prominent location on the social media
platform’s homepage or help page.

It
is an unlawful practice and a violation of the consumer fraud act for a social
media company to fail to comply with any provision of this bill. An unlawful
practice under the consumer fraud act is punishable by a monetary penalty of
not more than $10,000 for a first offense and not more than $20,000 for any
subsequent offense. In addition, a violation can result in cease and desist
orders issued by the Attorney General, the assessment of punitive damages, and
the awarding of treble damages and costs to the injured party.

As amended and reported by the committee, Senate Bill
No. 3017 is identical to Assembly Bill No. 4101 (1R), which was also reported
by the committee on this date.

COMMITTEE AMENDMENTS :

The committee amended the bill to:

(1) clarify that the definition of “social media platform” or “platform”
does not include online services, applications, or websites that consist
primarily of news, sports, entertainment, or other information or content that
is not user generated but is preselected by the provider and for which any
chat, comments, or interactive functionality is incidental to, directly related
to, or dependent on the provision of the content; and

(2) make certain technical corrections.

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