Intuit’s COVID-19 (Coronavirus) response

Summary

A letter to customers and partners about Intuit's response to the COVID-19 situation, whose signature block names Sasan Goodarzi, Intuit Chief Executive Officer. It states that Intuit has implemented its business continuity plan and has decided that employees in offices around the world who can perform their jobs remotely will work from home through at least April 6, 2020. It says Intuit has offered extended sick leave, temporarily suspended business travel, and is continuing to pay its front-line hourly service workers during the work-from-home period. The letter lists TurboTax, Turbo, QuickBooks, Mint, ProSeries, ProConnect and Lacerte as the products and services customers rely on.

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Full text

Dear Customers and Partners,

We recognize that with the constantly changing COVID-19 situation around the world, this is an unprecedented time for everyone — a time that, for many, is filled with uncertainty. Our hearts and thoughts go out to each and every one of you.

I want you to know you have our commitment to continue providing you with the products and services you depend on. For more than 30 years, Intuit has focused on our mission to power prosperity around the world. This enduring mission guides us as we closely monitor, assess and respond to this situation.

As a valued customer or partner of one or more of our products and services — TurboTax, Turbo, QuickBooks, Mint, ProSeries, ProConnect and Lacerte — I want you to know that we understand the importance of the products and services we provide to you and your business. You rely on us to help power your livelihood, and we understand the responsibility that entails. Meeting that responsibility day in and day out, in any environment, is our primary focus.

In response to the current situation, we’ve implemented our business continuity plan — which examines all areas of business operations at every Intuit site — and have taken actions to ensure continued service to our customers. Rest assured, we are prepared to serve you.

First and foremost, our plan ensures the health and safety of our employees, so we can continue to deliver and support the products you count on. Considering the most recent news and announcements from the World Health Organization (WHO) and Centers for Disease Control and Prevention (CDC) , we have made the decision to have employees in our offices around the world who can perform their jobs remotely, work from home through at least April 6, 2020. We’ve also offered extended sick leave for our employees should they need it. And we’ve temporarily suspended business travel.

We know many are concerned about the impact the global health situation is having on hourly employees. Intuit is continuing to pay our front-line hourly service workers during this work-from-home period. We are proud to support them in their critical roles as security officers, receptionists, food services, building operations, janitorial, fitness, mail services and shuttle drivers.

These precautionary measures have been taken to limit the potential spread of the virus, to support our employees in this challenging time and to ensure we maintain our ability to serve you, our customer, for the long term. Our senior leadership team remains vigilant and is monitoring the situation in real time and responding rapidly as conditions evolve.

Please be safe and stay healthy.

Sasan Goodarzi

Intuit Chief Executive Officer

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