Straightforward identity verification you can trust

Summary

Docusign product page for Docusign Identify, an identity verification offering for protecting digital agreements from identity fraud. The page advertises verification in under 1 minute, reauthentication in seconds using a one-time passcode, and options such as automated document and biometric verification, phone authentication, electronic IDs, CLEAR and Risk-Based Verification. It quotes survey figures, including 52% of organizations having saved over $1 million and 69% agreeing identity fraud attempts are on the rise. Customer stories name Vantage West Credit Union, Washington State Employees Credit Union and McCloskey Motors, and a section on ID Verification for EU Qualified describes review by a certified agent.

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Docusign Identify

Docusign Identify

Straightforward identity verification you can trust

Know who you’re doing business with by protecting your business agreements and data from identity fraud with Docusign's advanced portfolio of solutions.

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Seamlessly secure digital agreements

Customize workflows and protect your digital interactions from identity fraud, keeping them compliant, trusted and user friendly.

- Verification in under 1 minute* Embedded directly within your workflow, our automated document and biometric checks enhance security with AI-powered identity verification. Check the authenticity of government issue identity documents or verify recipient identities in less than a minute. Learn More
- Reauthentication in seconds Enable repeat users to verify their identity by entering a one-time-passcode sent to their phone in seconds. Learn More
- High security, low friction Strike the right balance of security and usability with our extensive range of solutions, tailored to your unique business needs. Learn More

The importance of identity verification

In today’s increasingly digital era, identity verification is more important than ever.

52% of organizations have saved over $1 million by using identity verification solutions.**

69% of organizations agree identity fraud attempts are on the rise.**

70% of organizations say investing heavily in technology solutions is the best way to mitigate financial risk of identity fraud.**

1.6x is the amount of positive impact on their brand that organizations experienced when investing significantly into identity verification solutions.**

Why choose Docusign?

Partner with the #1 most trustworthy software company in America.†

- Secure & User Friendly Deliver the most secure agreement processes, without compromising on user experience.
- Supports Compliance Leverage our identity verification solutions to easily comply with IAL2 verification standards or as part of advanced electronic signature (AES) attainment process.
- Scalable Maintain a consistent level of security for your digital agreements as your business continues to grow.
- Sophisticated Keep ahead of identity fraudsters with our AI-powered solutions that combine advanced technology and human oversight.

Our extensive portfolio of solutions

How we enable you to verify your users' identities quickly, securely, and accurately, while customizing the experience to suit your unique needs.

- Automated document and biometric verification Require recipients to upload a photo of their government ID & complete a quick biometric challenge. Dynamically adjust the type of verification your signers must complete based on an automated and instant risk assessment with our Risk-Based Verification workflow††. Learn More
- Secure phone-based authentication Send recipients a one-time passcode via SMS or automated phone call, ensuring that only authorized individuals can access your agreements. Easily provide additional, low-friction method s of defence against identity fraud and unauthorized access. Learn More
- Quick re-authentication for repeat recipients Digital Identity Wallets streamline your customer experiences with secure, reusable verified identities designed to reduce friction and enhance security Learn More

But don't just take our word for it.

Here's what some of our customers are saying about their experience using Docusign's identity verification solutions

Explore More Customer Stories

- Vantage West Credit Union Accelerates Loan Processing by 20% with Docusign Notary On-Demand 20% faster home loan processing, from 30 days to 24 67 staff hours saved in three months Read the Full Story
- Washington State Employees Credit Union delivers seamless anywhere banking experiences with Docusign Read the Full Story
- McCloskey Motors builds a touchless car sale process with Docusign 75% Time saved per car sale 350 Hours saved per month Read the Full Story
- 20% faster home loan processing, from 30 days to 24
- 67 staff hours saved in three months

“With Docusign Notary On-Demand, we’ve cut the end-to-end process for funding a HELOC by 20%, from 30 days to just 24. Members are funded faster, and they love the ease and convenience of signing on their own schedule.”

Cara McCarthy Supervisor of Consumer Lending Operations , Vantage West Credit Union

Read the Full Story

- 20% faster home loan processing, from 30 days to 24
- 67 staff hours saved in three months

“With Docusign Notary On-Demand, we’ve cut the end-to-end process for funding a HELOC by 20%, from 30 days to just 24. Members are funded faster, and they love the ease and convenience of signing on their own schedule.”

Cara McCarthy Supervisor of Consumer Lending Operations , Vantage West Credit Union

Read the Full Story

- 100+ Paper forms transformed into digital workflows
- ↓ Loan application times reduced from days/weeks to minutes

“We wanted to create a safe and easy experience for members, and Docusign helped us do that.”

Tyler Baccus Digital Systems Analyst, Washington State Employees Credit Union

Read the Full Story

- 100+ Paper forms transformed into digital workflows
- ↓ Loan application times reduced from days/weeks to minutes

“We wanted to create a safe and easy experience for members, and Docusign helped us do that.”

Tyler Baccus Digital Systems Analyst, Washington State Employees Credit Union

Read the Full Story

- 75% Time saved per car sale
- 350 Hours saved per month

“As an industry, there is certainly still a desire to be able to see, feel, touch a vehicle. However there is also a desire for customers to have transparency. Docusign eSignature and ID Verification help removes an hour or more of paperwork time per car sale and give customers a digital experience when they want it.”

Mike Phillips Business Development Executive, Digital Sales, McCloskey

Read the Full Story

- 75% Time saved per car sale
- 350 Hours saved per month

“As an industry, there is certainly still a desire to be able to see, feel, touch a vehicle. However there is also a desire for customers to have transparency. Docusign eSignature and ID Verification help removes an hour or more of paperwork time per car sale and give customers a digital experience when they want it.”

Mike Phillips Business Development Executive, Digital Sales, McCloskey

Read the Full Story

Explore additional resources

Here are some additional resources you can review.

Portfolio overview

Discover how our portfolio of identity verification solutions helps reduce risks of identity fraud by providing higher levels of signer assurances, enhancing security and delivering a seamless, mobile-first agreement experience.

Learn More

IAL2 Industry Brief

Learn how to achieve the highest levels of identity assurance with Docusign’s IAL2 configuration, streamlining verification and supporting compliance for secure digital agreements.

Learn More

Flexible identity verification

Learn about Docusign’s offering and how its customizable capabilities deliver seamless digital experiences while enabling recipients to verify their identity anytime, anywhere.

Learn More

The Future of Global Identity Verification

Explore findings and discover the recommendations from Docusign and Entrust’s recent global study revealing how leading organizations are combatting the rising instances of identity fraud using the latest digital identity verification and authentication technology

Learn More

Frequently asked questions

- Docusign Identify refers to our family of enhanced identity verification and authentication products. These offerings solve the business problem of automating identity verification while maintaining a secure, simplified, and user-friendly experience that goes beyond standard email-based methods (i.e. asking the signer to confirm their email address). Due to the scope of our portfolio, our solutions can be tailored around your needs no matter your industry or use case.
- At Docusign, we understand that agreement is based on identity and intent. While the standard way of identifying a signer is to send a link to the signer’s email address, certain types of high-value or highly-sensitive agreements require enhanced identity verification. While this may vary by country, region, or industry, the extensive list of solutions offered within Docusign Identify help customers integrate the right identity verification technique for any given type of agreement, while keeping the signing experience digital, user-friendly, compliant, and enforceable.
- Within the Docusign Identify portfolio, we offer several identity verification solutions, with each one verifying the identity of signers in a different way. For example: - Docusign ID Verification consists of various options to select from: - Require signers to provide government-issued identity documents before having to pass a simple biometric analysis (liveness detection). Enable Identity Wallet to save time for repeat signers. - Ask signers to successfully answer a series of knowledge-based questions that have automatically been scraped from publicly-accessible databases. - Enable signers to authenticate themselves by using electronic IDs. - Let signers easily verify their identity through CLEAR. - Enable workflows that dynamically adjust identity verification type based on customer risk with Risk-Based Verification††. - Docusign Phone Authentication : As a means of signer authentication, signers receive a One-Time Password (OTP) to their registered device via SMS or Phone, and must enter that password into the platform before accessing the document. - Docusign ID Verification for EU Qualified : For customers with global operations and who may require Qualified Electronic Signatures (QES), this solution requires signers to complete the identity verification checks for this type of digital signature. Regardless of the option you select, the identity verification process is automated, tightly-integrated into the Docusign eSignature process, and tailored to your business needs to help streamline your agreement processes.
- For the majority of the identity verification solutions offered within Docusign Identify, the process is fully automated, offering a self-service process for signers. However, due to specific regulations, some solutions require that certified agents review the information provided by the signer. - ID Verification: When Liveness Detection is enabled, in addition to validating their government-issued identity document , the signer must also perform various biometric checks. In most cases, the AI-powered system will be able to validate both the authenticity of the document and the genuinity of the biometric checks, but in the event that those checks are not conclusive, a certified agent will be asked to review them. - ID Verification for EU Qualified: Regional regulation ( eIDAS ) stipulates that, as part of the Qualified Electronic Signature (QES) attainment process, a face-to-face (or equivalent) review has to be performed by a certified agent. While the actual identity verification process is entirely self-service, the final step is a review by a certified agent. Performed asynchronously, the agent reviews the information provided by the signer, in a process that usually takes less than a couple of minutes. Agents are available 24/7 and typically complete their reviews within a few minutes.
- Docusign ID Verification uses advanced technologies to digitally and dynamically verify the identity of signers, by letting them do so on any device, anywhere, as part of a secure, intuitive, mobile-first signing process. Part of the Docusign Identify family, ID Verification allows users to prove they are who they say they are, no matter where they are based or what method they prefer. Signers upload government-issued IDs (driving license, passport, residence permit, etc.), complete AI-enabled liveness verification, use electronic IDs, answer knowledge-based questions, or verify their identity through CLEAR. When using our Risk-Based Verification workflow, customers can effectively balance security and user experience by automatically adjusting verification type based on unique customer risk profile††. In doing so, organizations achieve faster and more secure agreement completion while providing streamlined, mobile first signer experiences.
- Part of the Docusign Identify portfolio, when activated Phone Authentication enables signers to receive a One-Time Password (OTP) by SMS or phone call. To confirm their identity, the recipient must enter the code sent to their device, using their keyboard. Only once they have successfully passed the authentication challenge, can they access and review their documents as usual. Docusign Phone Authentication supports over 70 languages and 190 countries.
- As a global organization, through Docusign Identify we have the ability to support your businesses’ identity verification needs, regardless of where you do business. While solutions such as Docusign ID Verification are available globally * and can support most popular ID types, some of our solutions are more region-specific or relevant. For example, Knowledge-Based Authentication and Remote Online Notarization are only available to US-based customers, while ID Verification for EU Qualified is relevant to customers seeking a UK or EU eIDAS -compliant Qualified Electronic Signature (QES). To find out more about which solution is perfect for you, contact our sales team or speak to your account manager. *With the exception of China
- Depending on where your signers are from, the types of ID documents we support may vary. For global solutions such as Docusign ID Verification, the full list of countries supported can be found here . Depending on the country, we can support the following documents: - Passport - Driver license - Residence Permit - National Identity Card

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- * Individual results may vary.
- ** Taken from The Future of Global Identity Verification Report .
- † Newsweek, Most Trustworthy Companies in America 2025 , Software & Telecommunications category.
- †† Currently in Beta with GA planned for later in 2025.

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