Average Wait Times for Connection with a Trusted Referee — ID.me Records
Summary
A set of tables of average wait times, in minutes, for connection with a Trusted Referee, as informed by ID.me's records of the time between a user uploading all documents needed to start a session and the user's connection with a Trusted Referee. The first table lists users entering ID.me's Supervised Remote Pathway by government partner, by quarter across 2020, 2021 and 2022, including the Internal Revenue Service, Social Security Administration and U.S. Department of Veterans Affairs. The second table gives monthly figures for state agencies, including Arizona Dept. of Econ. Security, California Emp. Dev. Department and Colorado Dept. of Labor and Employment.
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“Average Wait Times for Connection with a Trusted Referee — ID.me Records.”
Archived at Pandemic Darlings, https://pandemicdarlings.com/source-documents/id-me-wait-time-data-from-4-28-22-letter-6217a6728127-3eb73a72ba/
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The chart below reflects the average wait times for connection with a Trusted Referee, as informed by ID.me’s records of the time that elapsed between a user uploading all
documents necessary to initiate a session with a Trusted Referee and that user’s ultimate connection with a Trusted Referee.
Average Wait Time (in Minutes) for Users
Entering ID.me’s Supervised Remote Pathway
2020 2021 2022
Government Partner Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1
Arizona Department of Housing 10 61
California Department of Motor Vehicles
California Department of Public Health 2 20 66
Department of Treasury 3 4 3 47 147 2 2 4 3
U.S. Department of Treasury,
6 23
Bureau of the Fiscal Service
U.S. Department of Veterans Affairs 25 4 4 81 18 12 2 4 3
Federal Energy Regulatory Commission 4 93
Internal Revenue Service 4 16 41
Social Security Administration 3 3 71 90 104 2 4 3
U.S. Patent and Trademark Office 0 N/A 3 3
2020 2021 2022
Government
July Aug. Sept. Oct. Nov. Dec. Jan. Feb. March Apr. May June July Aug. Sept. Oct. Nov. Dec. Jan. Feb. March
Partner
Arizona Dept. of Econ.
2 43 112 140 160 38 85 272 169 35 3 2 8 5 13 26 106 80 29
Security
California Emp. Dev.
38 130 123 252 48 114 281 171 37 3 3 7 5 14 27 120 78 29
Department
Colorado Dept. of
Labor and 47 35 133 255 158 33 3 2 7 5 12 27 18 50 25
Employment
Delaware Dept. of
2 2 4 4 4 4 3 4
Labor
Florida Dept. of
10 1 2 30 135 111 134 25 137 249 153 28 2 2 9 5 11 20 93 76 26
Econ. Opp.
Georgia Dept. of Labor 2 2 38 108 93 134 46 84 231 136 28 3 2 6 5 9 20 84 66 22
Idaho Department of
37 205 39 172 273 167 37 3 3 8 6 15 27 99 89 28
Labor
Indiana Dept. of
44 131 128 150 31 87 250 141 29 3 2 6 5 11 20 81 64 24
Workforce Dev.
Kentucky Office of
44 N/A N/A 5 3 2 7 5 10 14 19 75 21
Unemp. Insurance
Louisiana Workforce
87 29 3 2 8 5 12 19 88 66 22
Commission
2020 2021 2022
Government
July Aug. Sept. Oct. Nov. Dec. Jan. Feb. March Apr. May June July Aug. Sept. Oct. Nov. Dec. Jan. Feb. March
Partner
Maine Department of
28 1 3 3 3 6 5 11 18 84 72 23
Labor
Massachusetts
109 248 146 29 3 3 6 5 12 24 86 74 25
EOLWD
Miss. Dept. of Employ.
15 1 8 1 2 2 2 3 3 4 3 3 3
Sec.
Missouri Div. of
130 257 164 31 3 2 7 8 9 10 86 90 28
Employ. Security
Montana Dept. of
146 121 177 42 124 275 164 36 3 3 7 6 16 28 106 6 4
Labor and Industry
Nevada Dept. of Emp.,
2 4 37 132 115 166 70 289 285 154 34 5 2 7 5 13 26 116 76 27
Train. & Rehab.
New Jersey Dept. of
23 6 12 30 3 2 7 5 11 21 95 78 26
Labor
New York Dept. of
0 7 91 145 28 3 3 7 5 12 23 89 75 25
Labor
North Carolina Div. of
188 21 104 237 137 28 2 3 6 5 10 19 82 83 23
Emp. Sec. Comm.
North Dakota Job
77 174 40 94 575 153 29 3 2 8 6 15 27 89 64 24
Service
Oregon Employment
174 N/A 54 6 4 3 6 5 10 23 115 83 29
Department
Penn. Office of Unemp.
39 147 117 137 30 96 240 148 26 4 2 7 5 13 22 89 76 24
Comp.
S.C. Dept. of Employ.
135 46 3 1 2 2 2 4 4 4 4 3 4
and Workforce
Texas Workforce
109 118 176 39 159 253 146 32 3 3 7 5 11 21 99 80 25
Commission
Virginia Employment
1 17 3 2 7 5 9 24 95 76 26
Commission
Washington State
85 260 48 281 343 146 64 2 1 N/A 11 26 N/A 104 N/R N/R
Emp. Sec. Dept.
* * *
ID.me has numerous automated and manual processes in place for flagging, and confirming, suspicious or fraudulent attempts at verification, in compliance with NIST
IAL2 and AAL2 guidelines. As explained in more detail above, ID.me is often sought out by government partners specifically to verify legitimate users out of a population that the
partner has already deemed suspicious or fraudulent.
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