Supporting the restaurant industry through an uncertain season
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A March 16, 2020 post titled Supporting the restaurant industry through an uncertain season, by Janelle Sallenave, Head of Uber Eats, US and Canada. The post states that Uber Eats waived the Delivery Fee for the more than 100,000 independent restaurants across the US and Canada on Uber Eats and would launch daily marketing campaigns to promote local restaurants. It states that restaurants of all sizes can opt into daily payments on all Uber Eats orders rather than the typical weekly billing cycle. It also states that Uber Eats is committing 300,000 free meals to first responders and healthcare workers in coordination with governments.
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“Supporting the restaurant industry through an uncertain season.”
Original at www.uber.com. Archived at Pandemic Darlings, https://pandemicdarlings.com/source-documents/food-not-finances-b87b00ab0f43c473-f7b5a8123d/
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March 16, 2020 Supporting the restaurant industry through an uncertain season JS Janelle Sallenave Head of Uber Eats, US and Canada Share this article It’s Uber Eats’ mission to deliver food experiences that fuel everyday life. But today the world feels anything but business as usual. As we face the uncertainty of this health crisis together with our restaurant partners, we are thinking about how best to support independent restaurants in the U.S. & Canada that have been most significantly affected. Supporting local business with no Delivery Fee We know the success of every restaurant depends on customer demand. That’s why we’re working urgently to drive orders towards independent restaurants on Eats, to help make up for the significant slowdown of in-restaurant dining. As more custo mers are choosing to stay indoors, we’ve waived the Delivery Fee for the more than 100,000 independent restaurants across US & Canada on Uber Eats. We will also launch daily dedicated, targeted marketing campaigns—both in-app and via email—to promote delivery from local restaurants, especially those that are new to the app. Helping restaurants focus on food, not finances While foot traffic may have temporarily declined, fixed costs for our restaurant partners remain constant, putting their finances front-and-center. To help to create a more reliable and immediate source of cash flow, even in uncertain times, we’re rolling out a new payment option for restaurants. This new feature will allow restaurants of all sizes to opt into daily payments on all Uber Eats orders, rather than the typical weekly billing cycle. Increasing safety for delivery We continue to focus on protecting the health and safety of everyone on Uber Eats—ensuring we are a reliable platform when people need it most. As customers and delivery people look to limit contact to protect themselves and their loved ones, we’ve started educating users about how to request deliveries be left on their doorsteps, and have shared CDC guidan ce to restaurants to ensure all orders are sealed in tamper-evident packaging. In addition, we continue to support Uber delivery people and drivers both financially in the event of a COVID-19 diagnosis or exposure, and while they’re on the road by delivering sanitization products to keep themselves and their vehicles clean. Feeding first responders We’re also committing 300,000 free meals on Uber Eats to first responders and healthcare workers in US and Canada, in coordination with local and state and provincial governments. We know that the work of medical and crisis response teams can be tireless, and the hours long; we hope we can help in a small way. Interested officials and organizations can reach us at social-impact-support@uber.com . The coming weeks will be challenging for all of us. We are committed to working with our restaurant partners, government agencies, first responders, and communities at large to keep people safe and fed. Category Uber Eats Related Articles 6 articles Drivers and Couriers Grocery and Retail Uber Eats Uber Eats launches Returns April 17, 2026 Uber Eats Smarter Shopping, Bigger Savings with Groceries on Uber Eats September 25, 2025 Uber Eats A Century of Cravings February 4, 2025 Uber Eats The 2024 Uber Eats Cravings Report November 14, 2024 Uber Eats Get Listed: A new way to share—and find—favorites on Uber Eats October 16, 2024 Uber Eats Football is for Food September 26, 2024 Select your preferred language English, English Select your preferred language English, English Ride Drive & deliver Uber Eats Business Drive & deliver Ride Uber Eats Uber for Business Manage account Sign out
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