Expanding Support for Shoppers Affected by COVID-19 — Instacart, 2020-03-09

Summary

In this March 9, 2020 post, Instacart announces expanded support for shoppers affected by COVID-19. It says it continues to offer up to 14 days of pay to any full-service shopper or part-time employee who is diagnosed with COVID-19 or placed in mandatory isolation or quarantine, and is extending this to shoppers clinically diagnosed by their medical provider. Instacart is also piloting a partnership with Doctor on Demand to offer free COVID-19 assessments and telemedicine consultations to shoppers, starting in Pennsylvania and Washington, DC, with Instacart covering the cost of the consultation.

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**Shopper Community — Expanding Support for Shoppers Affected by COVID-19**

As COVID-19 continues to impact communities across North America, we're committed to providing ongoing support to shoppers affected by this crisis. Today, we're expanding several offerings to help members of our shopper community during this critical time.

**Expanding Extended Pay Program**

We are continuing to offer up to 14 days of pay for any full-service shopper or part-time employee — including in-store shopper, shift lead, site manager, or Instacart Care agent — who is diagnosed with COVID-19 or placed in individual mandatory isolation or quarantine, as directed by a local, state, or public health authority. As of today, we're expanding this financial assistance to shoppers who are clinically diagnosed with COVID-19 by their medical provider as we continue supporting employees and shoppers impacted by COVID-19. Shoppers can visit the Health and Safety Guidelines in the Shopper app or help center for more information.

**Piloting Access to Free Telemedicine Consultations**

To help ensure the shopper community has access to the care they need, we are piloting a new partnership with Doctor on Demand to offer free COVID-19 assessments and telemedicine consultations for shoppers in select regions. This offering will be available for shoppers in Pennsylvania and Washington, DC, as of today, with more regions expected to roll out in the future.

As part of this pilot, any shopper experiencing symptoms of COVID-19 may take the online assessment through Doctor on Demand to help them determine whether or not they need to seek additional medical attention. Based on the results of the assessment, shoppers can schedule a free telemedicine appointment with a doctor to discuss a possible COVID-19 diagnosis. Instacart will cover the cost of the consultation to ensure shoppers have access to healthcare when they need it. If a shopper is clinically diagnosed with COVID-19 by the healthcare provider, they will be eligible to receive up to 14 days of extended pay to ensure they are financially supported during their recovery.

As we continue to work to support the shopper community in the wake of COVID-19, we're evolving our offerings to provide shoppers with the resources they need during this time. Our commitment to the shopper community is ongoing and will continue throughout and long after this crisis. Thank you for being a part of our shopper community.

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