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Audit Report - Dr0009 Cpa Customer Guidebook Alt

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Dr0009 Cpa Customer Guidebook Alt

Summary

A PPP Loan Process Customer Guidebook, copyright 2020 and marked confidential by Biz2Credit, describing the CPA Business Funding Portal, a service of CPA.com used with Biz2Credit's funding platform for the Paycheck Protection Program. The guidebook walks through client steps: completing the Government Declaration, eSigning SBA Form 2483 or 2483-SD, logging in to a Biz2Credit account, adding ACH details, uploading additional documents and eSigning the PPP Loan Agreement. It states that applications submitted to the SBA take no less than 48 hours for a decision and that clients have 10 days to complete ACH details. A closing processing timeline describes the stages from submission to funds sent by ACH or wire transfer.

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Full text

            PPP Loan
            Process
            Customer Guidebook




Copyright 2020, Biz2Credit       Confidential
The CPA Business Funding Portal for Clients
                              Two platforms working together to deliver the

                    Paycheck Protection Program.



            CPA firms prepare apps                                       Leading funding platform
            AICPA PCPS Tips integrated                                   $3B+ small business financing
            A service of CPA.com                                         SBA-approved direct funder
            10,000+ practitioners                                        250,000+ small businesses


    The CPA Business Funding Portal does not substitute for clients’ relationship with Biz2Credit. Clients must participate
    in the processing of their loan, as required by SBA guidelines. Clients will need to take some actions themselves and
    work closely with Biz2Credit representatives to ensure a smooth process.                                                  2
    Government
Declaration and eSign



                        3
Receive email for eSign




                          4
Complete Government Declaration
(1 of 3)




                                  5
Complete Government Declaration
(2 of 3)




                                  6
Complete Government Declaration
(3 of 3)




                                  7
eSign Form: 2483 or 2483-SD




                              8
eSign Complete: 2483 or 2483-SD




                                  9
Following eSign, CPA firm finishes the submission

        Once the client has eSigned the SBA 2483, the CPA firm receives the form
        within their CPA Business Funding Portal dashboard. The firm uploads all
        supporting documents as required by SBA regulations and guidelines to
        complete the package for submission into the SBA queue with Biz2Credit’s
        funding platform. Once ready, the firm will review all information and click
        the button to submit the application. From there, the client will receive the
        confirmation that their application has been submitted to Biz2Credit and
        the SBA queue and will be able to pick up the journey within their Biz2Credit
        account.

        After submission, firms will be able to track the status of applications as
        they proceed through the SBA queue ultimately all the way to funding.
        CPAs are able to review all application details they submitted, and they
        can see updates about applications on their dashboard as they are
        progressing through the process.

        However, clients will be required to input information in their Biz2Credit
        accounts at some points in the process following submission, as the SBA
        requires lenders to work directly with borrowers to ensure compliance.



                                                                                        10
Biz2Credit Account




                     11
Receive Email to Login




  The individual who is listed
  as the principal client (on
  the ‘Client’ record within
  the CPA Portal) will receive
  the login with credentials
  to access a new
  Biz2Credit account.



  If the client already has a
  Biz2Credit account, they
  can login directly and
  access their application in
  their existing account.

                                 12
Login to Biz2Credit
Reset password if there’s any difficulty using the credentials included in the email




   If clients have difficulty
   logging into their
   accounts they should use
   the ‘Forgot Password’
   option here to login.




                                                                                       13
  User Dashboard – Application Submitted to SBA


                                           It is possible for the
The client dashboard is
                                           SBA to issue an error
where clients will find all
                                           message upon
the information available
                                           submission into
about their application as
                                           their system. If this
it moves through the
                                           occurs, first an
different stages of the
                                           automatic
program.
                                           reattempt is made.
                                           Then a funding
                                           specialist is
                                           assigned for
Applications submitted to
                                           manual review.
the SBA will take no less
than 48 hours before the
SBA issues a decision.
Clients should check back
after that time, and will be              Most CPA clients will
notified over email when                  see a button to ‘Review
they have received an                     Documents’ since the CPA
approval.                                 firm already provided
                                          documents
                                                                    14
Adding ACH Details for Funding
Only available if the loan is approved by SBA




                                                Once the client’s loan application
                                                is approved by the SBA, the
                                                client’s dashboard will update to
                                                reflect the new status of the
                                                application and new action items
                                                will be available for the client to
                                                select. This includes the ‘Add ACH
                                                Details’ button.




                                                Clients should be prepared to
                                                provide a voided check and a
                                                bank statement, or else they can
                                                connect to their online bank
                                                account securely – all within their
                                                Biz2Credit account.



                                                                                  15
Upload Additional Documents
(only if applicable)




    Firms have already
    provided clients with a
    complete package for the
    PPP based on the
    application steps in the
    CPA Business Funding
    Portal. However, clients
    may be asked for a new
    document following
    submission. If this occurs,
    this documents page is
    where they can upload
    them to their account.

    Important Note:
    Documents that are listed
    in green have already
    been uploaded for the
    client and do not need to
    be uploaded again.
                                  16
Add ACH Details
Required before the loan application can proceed to final loan closing




    Clients must complete the ACH
    Details set up through their Biz2Credit
    account in order for their loan to be
    advanced to the loan verification
    step. Clients have 10 days to
    complete this step.




                  With Option 2, clients must
                  upload the voided check
                  and bank statement
                  (applicable for loans
                  above $75,000). The
                  system will automatically
                  extract the account
                  details from the check
                  they upload to save time.


                                                                         17
View Saved ACH Details




                         The ACH information can
                         be edited once it is input.
                         Clients can reach this
                         page by selecting ‘View
                         ACH Details’




                                                       18
Complete ACH Details – application progresses


 After finishing the ACH
 details, clients’
 applications will be
 placed into the final
 verification queue.


 At this stage, a funding
 specialist is assigned to
 the client. Due to
 processing volume,
 multiple team members          XXXXXXXXXX
 may reach out to your
 client, but the assigned
 funding specialist will be a
 point of contact in case
 the client experiences
 problems during the
 process.

                                                19
If More Information is Needed
Following loan verification, it is possible that more information will be needed to complete loan closing




    If the client’s application
    requires additional
    information at the final
    step in the loan closing
    process, they will be
    assigned a funding
    specialist who will reach
    out to them about the
    specific requirements that
    have been uncovered by
    the verification team.

    This is ordinarily due to
    missing ACH information
    that the client should
    provide.


    Each circumstance is
    unique. Clients will need
    to work with a specialist
    to complete the review.

                                                                                                            20
eSign the PPP Loan Agreement
A request for eSign will go to the client with the loan agreement once verification is complete




                                                                        Once the client’s application has passed final
                                                                        verification, the client will be sent a link to eSign
                                                                        their PPP Loan Agreement. This email will come
                                                                        from DocuSign and will contain a link directly to
                                                                        the secure signature page where they can add
                                                                        their signature and complete the contract.




                                                                                                                                21
User Dashboard – Funded


 Once clients’ contracts
 have been signed, the
 client will be notified. They
 should wait
 approximately 48 hours
 for ACH transfers to
 complete to the account
 they listed on file in their
 Biz2Credit account.




                                 XXXXXXXXXX




                                              22
PPP Processing Timeline
                           Minimum                Up to                   Up to                About


 Minutes                48 hrs            10 days                  10 days                 48 hrs

  Complete the          Submission into   Client’s application     Loan agreement is      Funds are sent to
    Government              SBA and         is approved and          generated and           the client’s
 Declarations and     timeframe for SBA   the final verification    sent to the client    account via ACH
 eSign sent by the      decision to be       process begins.            for eSign.         or wire transfer.
 client’s CPA firm.     made is no less   Client must provide         Approximate          Processing may
                         than 48 hours.     ACH details and         processing times     take up to 48 hours.
                                            any outstanding          are 6-7 business
                                              documents or           days right now.
  CPA Business           Biz2Credit       clarifications during                            Client’s Bank
 Funding Portal           Account                                                            Account
                                                 this time.




                                                                                                                23
                      Proud to help
                      thousands of small
                      business owners
                      participate in the PPP
Paycheck Protection
Program               Learn more:
                      biz2credit.com/PPP




                                               24


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