COVID EIDL Portal Instructions
Summary
SBA instructions for the COVID EIDL application portal. They explain that after completing the COVID EIDL Intake Application Form an applicant receives an email prompting them to set up a portal account, then creates a password of at least 6 characters, with two-factor authentication initiated by email. The applicant's email is the only option for a username. After logging in, the applicant sees a loan quote and the steps to complete to submit the loan application for processing, along with the applicant's status.
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COVID EIDL Portal Instructions
1. After completing the COVID EIDL Intake Application Form, Applicant receives email
prompting them to set up a portal account for the SBA COVID EIDL Application from
disastercustomerservice@sba.gov (add sba.gov to safe-sender list)
2. Enter email and create password (review and note credentials for future use)
1. Password must contain at least 6 characters: 1 upper case letter, 1 lower case
letter, and 1 number
3. Two-factor authentication will be initiated via email
1. Once your account has been created, sign into your account using your email and
password combination
2. Applicant email is the only option for a username – Future portal log-ins will all be
with email being the username
1. After logging in, applicant will see loan quote, and steps to complete in order to submit the loan application
for processing
2. Applicant Status is Eligible
3. Eligible Loan Amount is displayed
4. Applicant needs to click Review and Accept amount to pick a loan amount (click under the loan #, not the
green button, which under the $350,000 in this example)
1. Applicant then confirms the loan request amount using the “slider” tool or types the loan amount in the text box
2. If the applicant is choosing the maximum loan amount, be sure the slider is dragged completely to the right and
the loan amount depicted in the red and white boxes matches the desired and qualified loan amount
3. Applicant’s new total monthly payment amount can be seen in the bottom right of the “Loan Breakdown” section
4. Applicant clicks Accept
1. After accepting the desired loan amount, the applicant sees what steps still need to
be completed within the portal
2. Applicant clicks continue to verify their identity in the portal
1. The applicant verifies their identity by answering questions with answers drawn
from their personal credit history and other verified documentation
Note: Should identify verification fail, please continue the process and an SBA
representative will contact you
1. Electronic Disbursement information was submitted in the Intake Application Form.
Here, that information can be updated.
1. Once identity verification is complete, applicant clicks “start” next to Upload
Documents step
2. Documents needed for the loan application are found in “Upload Documents”. Some
required documents will have a link where the applicant can download the blank
form to their device
3. Applicant must upload documents listed to submit the loan application
1. Applicant clicks “Sign” to complete the tax return transcript request (4506-T)
2. Upon clicking “Sign”, the applicant will see the 4506-T screen. Once the 4506-T
screen has been signed, it is sent to the IRS to obtain tax information
Note: If the browser has a pop-up blocker turned on, this step may not work until it is
turned off
1. All “Steps to Complete” show completed in blue
2. “Submit for Processing” blue button appears
3. Click to submit for processing
1. Click submit to confirm submission. This will submit your application for processing.
Please note, once submitted no edits can be made.
1. Application enters “Processing” stage
1. While Processing if the amount is changed/resized (Either by the system as a result
of discrepancy in tax return or by the Loan Officer impacting the eligible loan
amount), the applicant is sent an email
2. When the applicant logs in, they need to review and accept the amount one more
time for the updates/ resized amount
1. Applicant needs to review and accept the amount one more time for the updated/
resized amount. For Applicants desiring a lower amount, the loan must be
updated/resized by contacted an SBA Loan Officer.
1. Once review is finished and if loan is approved, closing docs are generated. Applicant
will receive an email instructing them to log-in to the portal
2. Status depicts approval message
3. Applicant needs to sign the closing documents for the loan to fund
1. Applicant clicks “start” next to review and sign documents to enter DocuSign process
2. Applicant reads relevant document, checks “I agree to use electronic records and
signatures” and executes the document package
1. Funds initiate disbursement process after a Loan Officer approves the funds and
once the applicant signs the documents.
2. When status moves from Funding to Funded, the loan is disbursed.
File and source
- File
- 2021-09_COVID-EIDL-Portal-Instructions-090821-508.pdf
- Size
- 2,591,424 bytes
- SHA-256
- af0c6afabf4094423762d3b8b780bda7f288e529f26ccc3a6056b0f206004ae0
- Original
- www.sba.gov