COVID-19 Partner Contributions FAQ — ClassPass Support

Summary

The ClassPass Support COVID-19 Partner Contributions FAQ is addressed "To our ClassPass community" and states that ClassPass is allowing customers to make direct cash contributions to studio, gym, and wellness partners within the ClassPass app. On a partner's page, the "Support your local partners" option offers a contribution through the "Give" button, and 100% of the contribution will be paid out to the partner. ClassPass will directly match cash contributions up to a stated total; after that total is matched, customer contributions are still welcome but will not be matched. A contributor's name is automatically included with the contribution amount for the recipient. Contributions are not tax deductible by the contributor and may be taxable to the recipient.

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Full text

COVID-19 Partner Contributions FAQ

ClassPass Support

To our ClassPass community

As we face this historic challenge together, ClassPass is committed to doing everything we can to support our community. One way we are directly supporting studio, gym, and wellness partners is by allowing you to make direct cash contributions to these partners within the ClassPass app.

For additional information on how ClassPass is responding to COVID-19, please reference our COVID-19 General FAQs .

How can I make a cash contribution to help support one of the fitness studio, gym, or wellness providers in the ClassPass network?

There are a few ways you can make a cash contribution in the app:

- Navigate to the ‘Find a class’ tab and scroll down to a partner’s page under the ‘Partners’ or ‘Classes’ view.
- Navigate to the map feature via the ‘Find a class’ tab. Click on a partner pin and then the partner page.
- Navigate to your ‘Profile’ tab and find a partner page via your ‘Favorites’ or ‘Past’ reservations.
- Navigate to the ‘Home’ tab where you can find a partner page based on your most recent reservations.

On the partner’s page, you’ll see a “Support your local partners” option, where you can make a cash contribution to that partner using the “Give” button. Contribution options are available in five different monetary increments and 100% of your contribution will be paid out to the partner.

Will ClassPass match my contribution?

ClassPass will directly match any cash contributions to partners made through the ClassPass app up to a total of USD $1m. After ClassPass has matched up to a total of USD $1m in contributions, customer contributions are still welcome but will not be matched.

Will my donation be anonymous or can I provide my name?

Your name will automatically be included with your contribution amount, which will be visible to the recipient.

I want to contribute to a particular partner but don’t see the “Give” button. Why can’t I contribute to this partner ?

If you don’t see the “Give” button on a partner’s page, that means they have opted out of direct contributions via ClassPass. We encourage you to reach out to your favorite partner directly or visit their website to purchase class packs, gift cards or memberships as a show of support.

How will partners use these contributions?

While ClassPass will facilitate these contributions, we are not prescriptive in how partners use them.

Are there other contribution and match details I need to know?

When you make a contribution, ClassPass will pass 100% of this contribution to the partner you selected. ClassPass may limit the amount or number of contributions that each individual customer can give to a single partner. Contributions made, funded or reimbursed by the contribution recipient (such as the applicable partner owner or operator) or otherwise determined fraudulent or inappropriate by ClassPass are not eligible for ClassPass match. Contributions are not tax deductible by the contributor and may be taxable to the recipient. Match details, such as timing of payments and duration of contribution period, to be determined by ClassPass. Additional restrictions may apply. Contribution and match program void where prohibited.

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