Exhibit 2: Laura Goldberg to Robert Frohwein, Re: Questions Already Answered — Pietschner v. Kabbage

Summary

Exhibit 2, filed March 11, 2025 as Document 68-2 in Pietschner v. Kabbage, Case 4:21-cv-00110-SDJ (E.D. Tex.). It is an email chain dated April 20 and April 21, 2020 under the subject "Re: Questions already answered - they are annoying," among Laura Goldberg, Robert Frohwein, Gilles Gade, Hillel Olivestone, Ashley Hedges and Adam Goller. In the April 20, 2020 message, Hillel Olivestone lists questions about not-for-profits, the W3 form boxes used for gross salary and tax withheld, borrowers described as grossed up above $2mm and becoming "ineligible," and a "corrdata" parameter, and asks for a dedicated support line. Gilles Gade writes on April 21, 2020 that response has been slow to non-existent. The exhibit is pages 2 and 3 of the filing.

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“Exhibit 2: Laura Goldberg to Robert Frohwein, Re: Questions Already Answered — Pietschner v. Kabbage.” Original at ecf.txed.uscourts.gov. Archived at Pandemic Darlings, https://pandemicdarlings.com/source-documents/court-filing-pietschner-v-kabbage-dkt-68-2-e-d-tex-e4bd4e415d/, SHA-256 9a2cc2d5b347a84d15f699608f8d7715223050aca849177e49c028397a026757.

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Case 4:21-cv-00110-SDJ Document 68-2 Filed 03/11/25 Page 2of3PagelD#: 593

Laura Goldberg <lgoldberg@kabbage.com> on behalf of

Front: Laura Goldberg <lgoldberg@kabbage.com>
Sent: Tuesday, April 21, 2020 3:25 PM

To: Robert Frohwein <rfrohwein@kabbage.com>
Subject: Re: Questions

already answered - they are annoying

On Tue, Apr 21, 2020 at 6:52 AM Robert Frohwein <rfrohwein@kabbage.com> wrote:
Can you handle?

Begin forwarded message:

From: Gilles Gade <ggade@crossriver.com>
Subject: FW: Questions

Date: April 21, 2020 at 9:43:07 AM EDT

To: Robert Frohwein <rfrohwein@kabbage.com>

Rob, any help you can provide in giving your staff a gentle push to assist us would really be
appreciated. Response has been slow to non-existent and we're being flooded with requests we
cannot answer.

Really appreciate your help

Gilles

From: Hillel Olivestone <holivestone@crossriver.com>

Sent: Tuesday, April 21, 2020 9:36 AM

To: Ashley Hedges <ahedges@kabbage.com>

Ce: Laura Goldberg <lgoldberg@kabbage.com>; Adam Goller <agoller@crossriver.com>; Gilles
Gade <ggade@crossriver.com>

Subject: RE: Questions

Ashley — following up on the questions below and the dedicated support line. We are getting
pressure from our partners.

Best,
Hillel

From: Hillel Olivestone

Sent: Monday, April 20, 2020 8:23 PM

To: Ashley Hedges <ahedges@kabbage.com>

Cc: Laura Goldberg <lgoldberg@kabbage.com>; Adam Goller <agoller@crossriver.com>
Subject: Questions

Importance: High

Ashley,

Exhibit 2 - Page 1
Case 4:21-cv-00110-SDJ Document 68-2 Filed 03/11/25 Page 3of3PagelID#: 594

We have a few q’s regarding your process:

1-NFPs: Is Kabbage set up for not-for-profits: its asking for documents like 940's or W-3 that
don't apply to non profits etc.

e How do you handle parsonage?
2- It seems you use the numbers from the W3 form - Box #1 for Gross salary, Box #17 for State
income Tax Withheld, Box #19 for Local tax withheld. Client: “| am quite sure that they are
wrong because all three - it makes no sense. You do not add Tax Withheld to the Gross wages —
its in there already. Monthly Salary Cost is calculated from Gross before it is adjusted to taxable
gross which then goes to Box 1. They said | could log in again with another email address and
open a new account. | am not sure what to do.”
3- Several borrowers w ho were well under $2mm previously are not being grossed up above
that and becoming ‘ineligible’- they think the loan amounts are too high
4- With Kabbage, we were able to pass an additional query param called "corrdata" that allowed
us to track our internal lead id end to end. If we append this field to the link you provided, will
that pass through in the reporting you receive?

Reminder — we need the dedicated support line ASAP.

Thanks,
Hillel

Exhibit 2 - Page 2

File and source

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SHA-256: 9a2cc2d5b347a84d15f699608f8d7715223050aca849177e49c028397a026757
Our copy: gov.uscourts.txed.204031.68.2.pdf
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