House Technology, Economic Development & Veterans Committee — Marcus Glasper, Director (February 5, 2025)
Summary
A DOL Overview presentation for the House Technology, Economic Development & Veterans Committee dated February 5, 2025, naming Marcus Glasper, Director, and Alejandro Sanchez, Deputy Director. The agenda covers an agency overview, lines of business, core systems, the CORE 21 Project, technology opportunities, technology challenges and a conclusion. Lines of business listed include driver licenses and identification, vehicle and vessel titling, fuel tax collection, business and professional licensing, firearms recordkeeping and UCC recordkeeping. CORE 21 is described as a software version upgrade for the DRIVES and GenTax systems, with DOL on track to implement on February 18, 2025. Listed technology challenges include working with a multitude of vendors and data that is siloed across multiple systems.
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- Issuer
- Congressional materials
- Document type
- 2025 02 05 A32658 D277998 Technology Updates From State Agencies Dol
- Date
- 2025-02-05
- Case
- 2025 02 05 A32658 D277998 Technology Updates From State Agencies Dol
Cite this document
“House Technology, Economic Development & Veterans Committee — Marcus Glasper, Director (February 5, 2025).”
Original at app.leg.wa.gov, dated 2025-02-05. Archived at Pandemic Darlings, https://pandemicdarlings.com/source-documents/2025-02-05-2025-02-05-a32658-d277998-technology-updates-from-state-agencies-dol/
, SHA-256 0c85399e893e80ab03cefb04ad6bb3b000807f5095dcf1f1e21caa3c2357c832.Full text
House Technology, Economic Development & Veterans
Committee | February 5, 2025
Marcus Glasper, Director
Alejandro Sanchez, Deputy Director
1. Agency Overview
a. Lines of Business
b. Core Systems
2. CORE 21 Project
3. Technology Opportunities
4. Technology Challenges
5. Conclusion
dol MAJOR LINES OF BUSINESS
Driver Licenses & Identification Vehicle & Vessel Titling and Fuel Tax Collection
6,850,000 Cardholders Registration 21,000 Licensees | $3.2b
8,000,000 Vehicles & Vessels
Business & Professional Licensing Firearms Recordkeeping UCC Recordkeeping
260,000 Licensees 700,000 CPLs 700,000 Filings
3 | DOL Overview – Technology, Economic Development, & Veterans Committee
dol MISSION CRITICAL SYSTEMS
DRIVES | Modern GenTax | Modern POLARIS | Modern
System for driver, System for collection and System for business &
identification & vehicle refunds of motor vehicle & professional licensing
services aircraft fuel taxes services
Firearms | Legacy UCC | Legacy
System for keeping firearms records, System for keeping all Uniform
with access limited to law Commercial Code filings
enforcement
4 | DOL Overview – Technology, Economic Development, & Veterans Committee
dol DOL MODERNIZATION JOURNEY
Central
Issuance R1
GenTax System POLARIS
Launch Launch Launch DRIVES v12 Firearms
October January November Upgrade Upgrade
2015 2017 2019 May 2021 June 2025
R1 R2 R2 DRIVES/
DRIVES- DRIVES- POLARIS GenTax
Vehicles Drivers Launch Core21
Launch Launch July 2020 Upgrade
December September February
2016 2018 2025
5 | DOL Overview – Technology, Economic Development, & Veterans Committee
dol CORE 21 PROJECT
CORE 21
• CORE 21 is a software version upgrade for our DRIVES and
GenTax Systems to keep our technology modern and secure
• DOL is on track to implement on February 18, 2025
• Key Benefits:
• Integrated Platform
• Improved Customer Experience
• Better Data Exchange
• Positioning DOL for Future Initiatives
6 | DOL Overview – Technology, Economic Development, & Veterans Committee
dol CORE 21 MAPPED
CORE 21
Upgrade/
DRIVES Merge
GenTax
Web GenTax Web
AAMVA SPEXS Improvement Discovery Improvement
Project Module Project
OneWA |
Drug & Alcohol Legislative
Clearinghouse Implementation
7 | DOL Overview – Technology, Economic Development, & Veterans Committee
dol TECHNOLOGY OPPORTUNITIES
TECHNOLOGY OPPORTUNITIES
• Keeping pace with and leveraging
broader technology modernization
• Improved customer experience,
including more online and telephonic
options
• Better data security
• Highly efficient transactional systems
provide more data for analysis
8 | DOL Overview – Technology, Economic Development, & Veterans Committee
dol TECHNOLOGY CHALLENGES
TECHNOLOGY CHALLENGES
• Highly complex orchestration to
change policy
• Working with a multitude of vendors
• Lack of a broad data strategy
• Data across multiple systems is
siloed
• Transactional systems are not
data-centered
9 | DOL Overview – Technology, Economic Development, & Veterans Committee
dol
dol
CONTACT
Alejandro Sanchez
Deputy Director
(360) 972-6356 | alsanchez@dol.wa.gov
File and source
- File
- 2025-02-05_a32658_d277998_technology-updates-from-state-agencies-dol.pdf
- Size
- 846,179 bytes
- SHA-256
- 0c85399e893e80ab03cefb04ad6bb3b000807f5095dcf1f1e21caa3c2357c832
- Original
- app.leg.wa.gov