WSLCB Licensing and Technology Modernization in WA State

Summary

An overview of WSLCB licensing types, the benefits of COTS software versus custom building, the future state of technology modernization at WSLCB, and ongoing and future projects. Licensing types are listed under Cannabis, Liquor, Vapor and Tobacco. The current efforts include Systems Modernization Project (SMP) Phase 2 on a cloud-based Salesforce platform, which replaces a 40+ year old licensing case management system with a go-live targeted for 3/31/2025, a Drupal 10 upgrade, an EasyVista IT Service Management solution replacing Microsoft Service Manager, and SharePoint Online. Looking forward are SMP Phase 3, which would replace a 15+ year old custom-built enforcement case management system, GovQA for public records requests, and a Tax & Fee System Replacement that would consolidate 3 disparate systems.

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Issuer: Congressional materials
Document type: 2025 02 05 A32658 D277642 Wslcb Licensing Technology Modernization In Wa State
Date: 2025-02-05
Case: 2025 02 05 A32658 D277642 Wslcb Licensing Technology Modernization In Wa State

Cite this document

“WSLCB Licensing and Technology Modernization in WA State.” Original at app.leg.wa.gov, dated 2025-02-05. Archived at Pandemic Darlings, https://pandemicdarlings.com/source-documents/2025-02-05-2025-02-05-a32658-d277642-wslcb-licensing-technology-modernization-in-wa-state/, SHA-256 0a1c8714d4398535ec80d9fd6b2da4b505354194920941e060bc79c0e12b4a7c.

Full text

WSLCB Licensing and Technology
  Modernization in WA State
An Overview of WSLCB licensing types, the Benefits of COTS Software vs
   Custom Building, The future state of Technology Modernization at
                WSLCB, and Ongoing/Future Projects
WSLCB Licensing Types
Cannabis               Liquor                             Vapor           Tobacco
• Producer             • Retail Businesses, such          • Delivery      • Cigarette Selling
                         as:                              • Distributor   • Cigarette
• Processor
                           •   Grocery Stores             • Retailer        Distribution
• Producer/Processor       •   Restaurants                                • Other Tobacco
• Retailer                 •   Nightclubs                                   Product (OTP)
                           •   Taverns                                      Distribution
• Research
                       • Non-Retail Businesses,
• Transportation         such as:
                           •   Breweries
                           •   Wineries
                           •   Distilleries
                           •   Beer/Wine Distributors &
                               Importers
Benefits of COTS vs Custom Software and Systems
• Commercial-Off-The-Shelf (COTS)                      • Custom
   • Pros:                                               • Pros:
       • Cost-Effective – Lower initial costs,               • Tailored Solutions – Customized
         predictable maintenance costs                         to specific needs
       • Quick Implementation – Ready-to-use                 • Scalability – Can be scaled as
         solutions, faster deployment                          needed
       • Proven Reliability – Tested and used by             • Innovation – Potential for
         other organizations                                   unique features and
                                                               capabilities
   • Cons:
       • Scalability – Less ability to scale to need     • Cons:
                                                             • Cost – Higher initial costs,
                                                               unpredictable maintenance
                                                               costs
Current Technology Modernization Efforts
• Systems Modernization Project (SMP) – Phase 2
   • This solution is built on a cloud-based Salesforce platform. Phase 2 of this effort replaces a
     40+ year old licensing case management system with go-live targeted for 3/31/2025.
• Drupal 10 Upgrade
   • This effort included a complete redesign of the agency’s public facing website and upgrade to
     Drupal’s latest cloud-based, software-as-a-service platform. The agency went live
     12/16/2025.
• EasyVista – IT Service Management (ITSM) Solution
   • This effort replaces the agency’s legacy ITSM solution, Microsoft Service Manager, and is built
     on a cloud-based Salesforce platform. It includes workflow automation and AI analytics.
• SharePoint Online
   • This effort replaces a legacy version of SharePoint which serves as the agency’s intranet site
     and includes architecture using Microsoft’s latest online, cloud-based platform.
Looking Forward
• Systems Modernization Project (SMP) – Phase 3
   • This phase would replace a 15+ year old, custom-built enforcement case
     management system.
• GovQA
   • This effort will centralize all the agency’s public records request management
     functions into a single cloud-based, software-as-a-service platform specifically
     designed for public sector use.
• Tax & Fee System Replacement
   • This effort would consolidate 3 disparate tax and fee systems into a single
     comprehensive cloud-based, revenue management solution.
Thank You!

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Our copy: 2025-02-05_a32658_d277642_wslcb-licensing-technology-modernization-in-wa-state.pdf
Original: app.leg.wa.gov