Pandemic Darlings The pandemic economy, in original documents
Home Source documents Committee Statement — Assembly Bill No. 4748, Assembly Commerce and Economic Development (October 20, 2022)

Committee Statement — Assembly Bill No. 4748, Assembly Commerce and Economic Development (October 20, 2022)

Summary

The Assembly Commerce and Economic Development Committee statement, dated October 20, 2022, reports favorably Assembly Bill No. 4748. The bill requires the Business Action Center in the Department of State to establish a customer assistance metrics program to identify the strengths and weaknesses of the Business Action Center in responding to customer inquiries, formulate trainings or strategies to improve the response, and assess whether recommended improvements require additional resources and staff support. The program consists of a post-call survey, a live chat survey function, and a follow-up assessment via email or mail, depending on the customer's preference. The bill requires the findings and conclusions to be reported to the Governor and the Legislature on an annual basis.

Summary drafted by a model from the document's text below and checked by script against that text before publication. It is a navigation aid, not a reading of what the document proves. Where AI is used

Cite this document

“Committee Statement — Assembly Bill No. 4748, Assembly Commerce and Economic Development (October 20, 2022).” Archived at Pandemic Darlings, https://pandemicdarlings.com/source-documents/2022-10-20-ace-a4748-s1-30ca8ad67b/, SHA-256 73e11346ac44d6b3f42a7288656b81c0c9fb879a9aef1034a248cab816ad3b99.

Full text

ASSEMBLY COMMERCE AND ECONOMIC DEVELOPMENT
                COMMITTEE

                          STATEMENT TO

                     ASSEMBLY, No. 4748

       STATE OF NEW JERSEY
                          DATED: OCTOBER 20, 2022

          The Assembly Commerce and Economic Development Committee
      reports favorably Assembly Bill No. 4748.
          This bill requires the Business Action Center (“BAC”) in the
      Department of State to establish a customer assistance metrics
      program. The purpose of the program is to:
          (1) identify the strengths and weaknesses of the BAC in
      responding to customer inquiries;
          (2) formulate trainings or strategies to improve the response of the
      BAC; and
          (3) assess whether recommended improvements require additional
      resources and staff support.
          The program will consist of a post-call survey for customers, live
      chat survey function, and a follow-up assessment via email or mail,
      depending on the customer’s preference. The post-call survey, live
      chat survey function, and follow-up assessment will include questions
      concerning the customer's experience in utilizing the BAC, any
      difficulties the customer encountered during the inquiry process, and
      how well the customer’s questions and concerns were addressed by the
      staff at the BAC.
          The bill requires the BAC to analyze the data collected by the post-
      call surveys, live chat survey function, and follow-up assessments, and
      report its findings and conclusions to the Governor and the Legislature
      on an annual basis. The Department of State is required to post a copy
      of the report in a prominent location on the homepage of its Internet
      website, and annually update the website with the most recent report.

File and source

File
2022-10-20_ACE_A4748_S1.pdf
Size
113,423 bytes
SHA-256
73e11346ac44d6b3f42a7288656b81c0c9fb879a9aef1034a248cab816ad3b99
Our copy
2022-10-20_ACE_A4748_S1.pdf
Original
No public link identified.
Back to top