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NG911 Legislative Cost Study Report Update Briefing - Emergency Management Division (19 November 2021)

Summary

Emergency Management Division briefing for the House Committee on Community and Economic Development, dated 19 November 2021, updating the NG911 Legislative Cost Study Report. Adam Wasserman, State 911 Coordinator, is named as the presenter. A slide on the Cost of 911 gives $317.8M. Key recommendations cover enhancing the governance role of the State 911 Coordination Office, changing the Enhanced 911 (E911) account to a non-appropriated account, expanding shared technology platforms between PSAPs, developing a sustainable funding plan for all elements of emergency communications including dispatch, and creating a certification and reclassification for Public Safety Telecommunicators.

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“NG911 Legislative Cost Study Report Update Briefing - Emergency Management Division (19 November 2021).” Archived at Pandemic Darlings, https://pandemicdarlings.com/source-documents/2021-11-19-a29274-d236678-ng911-legislative-cost-study-9fc71e609d/, SHA-256 6c318f59a2d261710d08751a152026d52fd835d485a9bac663a2c726749868ea.

Full text

EMERGENCY MANAGEMENT DIVISION
  “A disaster-ready and resilient Washington State”




              NG911 Legislative Cost Study
                    Report Update


            Briefing for the House Committee on
           Community and Economic Development

                             19 November 2021

                             Adam Wasserman
                           State 911 Coordinator
                               253-512-7468
                                                      1
  EMERGENCY MANAGEMENT DIVISION
     “A disaster-ready and resilient Washington State”




                                       Agenda

• Quick review of study

• Findings

• Key recommendations and progress

• Questions



                                                         2
EMERGENCY MANAGEMENT DIVISION
  “A disaster-ready and resilient Washington State”




                        Study Methodology




                                      PSAP = Public Safety Answering Point   3
EMERGENCY MANAGEMENT DIVISION
  “A disaster-ready and resilient Washington State”




                  Next Generation 9-1-1




                                                      4
          EMERGENCY MANAGEMENT DIVISION
               “A disaster-ready and resilient Washington State”




                                                    Cost of 911

               $317.8M                                                           Revenue by type
ESInet                   Facilities/overhead
PST/Staffing             Equipment (CPE, logging)

                  $18,833,387




                  $220,092,842




                  $64,592,988
                                                                   State 911 tax ($22.8M)       Local 911 tax ($73.7M)
                  $14,360,919
                                                                   Agency user fees ($111.3M)   Other Funding ($119.3M)

                                                                                                                          5
 EMERGENCY MANAGEMENT DIVISION
    “A disaster-ready and resilient Washington State”




                      Key Recommendation 1
Enhance the governance role of the State 911 Coordination
 Office (SECO) to develop standards for the 911 system and
     provide necessary support to county and local 911
operations while maintaining local operational authority of
                        911 services.
         Challenges
         - Local operational control
         - Consistency and equity of service statewide

         Progress
         - Updated RCW language
         - NG911 features (text, geospatial call routing)
         - Engagement with originating service providers and vendors
         - Representation at the state and national level
                                                                       6
EMERGENCY MANAGEMENT DIVISION
   “A disaster-ready and resilient Washington State”




                     Key Recommendation 2
   Change the Enhanced 911 (E911) account to a non-
appropriated account to allow the E911 program to more
easily access and utilize funds in this account for intended
                          purposes.

             Challenges
             - Fund diversion
             - Emergency access to funding

             Progress
             - FCC fee diversion task force
             - Strategic funding strategy

                                                               7
EMERGENCY MANAGEMENT DIVISION
  “A disaster-ready and resilient Washington State”




                    Key Recommendation 3

Expand the use of shared technology platforms between
          PSAPs creating economies of scale.



        Challenges
        - Rapidly advancing technology
        - Increased costs

        Progress
        - Host-Remote CPE projects
        - Cloud based solutions

                                                        8
EMERGENCY MANAGEMENT DIVISION
  “A disaster-ready and resilient Washington State”




                    Key Recommendation 4
Develop a sustainable funding plan for all elements of
  emergency communications, including dispatch.




       Challenges
       - Disparate systems
       - Inability to dispatch statewide
       - Funding

       Progress
       - Homegrown solutions
       - Integrated 911 COOP                             9
EMERGENCY MANAGEMENT DIVISION
   “A disaster-ready and resilient Washington State”




                     Key Recommendation 5
Create a certification and reclassification for Public Safety
                    Telecommunicators.

        Challenges
        - No mandatory training or certification
        - Shortage of telecommunicators
        - High burnout rate
        - Mission creep

        Progress
        - PST certification and reclassification legislation
        - County reclassification efforts
        - SECO training section
                                                                10
         EMERGENCY MANAGEMENT DIVISION
             “A disaster-ready and resilient Washington State”




                                             Questions




• Adam Wasserman – State 911 Coordinator
• Keith Flewelling – Director TCOMM 911 Thurston County and 911 Advisory Committee Chair




                                                                                           11

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