RE: SADI Update Status — IRS and ID.me Email

Summary

An email dated 23 Apr 2021 with the subject SADI update status, attaching the minutes of the April 22, 2021 SADI Update Status meeting, a weekly touchpoint between SADI and ID.me. The minutes list the agenda as checking on status of Reporting, API, Virtual In-Person, and Languages options, and list action items with a due date of 4/29/21, including literature on false positives and face surveillance and a list of languages provided by Trusted Referees. The key takeaways state that the ID.me Help Desk is available 24/7, that online self-service currently provides English, Spanish, and Spanish Creole, and that Trusted Referee currently provides approximately 30 different languages. Attendees listed include Lisa Maynard and Nick Vigier.

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RE: SADI update status

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Date: Fri, 23 Apr 2021 10:19:55 -0400

Attachments: SADI Update Status Meeting Minutes 04222021 .docx (21.11 kB)

Hi all,

Please find attached the meeting minutes from yesterday’s SADI Update Status meeting. In addition,
these notes are uploaded to the SharePoint, found here:
Weekly SADI and |D.me Touchpoints - All Documents (irsnet.gov)

Action Items:

#1 DESCR! | PERSON | DUE
PTION RESPON | DAT
SIBLE E

1 | Follow up Paul 4/29/
on ID.me 21
email
regarding
additional
analytics
that are
currently
in
progress;
share
once
complete

2 | Provide ID.me 4/29/
literature 21
regarding
false
positives
and face
surveillan
ce, and %
of false
positives

IDME-COR-SSCC-000067 ~
that have
occurred

os)

Provide ID.me 4/29/
list of 30 21
languages
provided
by
Trusted
Referees

4 | Provide ID.me 4/29/
updates to 21
see if the
June 1St
timeline is
manageab
le after
the
meeting
this
afternoon
between
tech
teams to
discuss
fraud
channel
scope

Thank you,

irS.gov

Sent: Wednesday, April 21, 2021 10:46 AM
To:

o_o
Cc: id.me;

ide OS oe; TS ic. c; IS id.me
Subject: SADI update status
When: Thursday, April 22, 2021 10:00 AM-10:25 AM (UTC-05:00) Eastern Time (US & Canada).

IDME-COR-SSCC-000068
Purpose: touchpoint to check on status each week. Will schedule weekly meetings through the end

of June.
Agenda:

Reporting
. Request: Provide a recent snapshot of |D.me statistics for use in IRS Executive

briefings. For example:
- How many IAL 2 accounts have been created so far? (with and without

liveness)
- How many fraudulent IAL 2 + Liveness accounts have been created to date?

Request: Provide detailed project plan / activities list for the following:

API:
. The API is now request for a one way data transfer (from ID.me to IRS). Does ID.me

have any estimates yet on when this data transfer would be available?

Virtual In-Person
. Aside from hiring, how is ID.me addressing the virtual in-person wait times. Did ID.me

add back the ability to schedule an appointment for video chat?
Languages options

. Are there different languages for unsupervised or just virtual-in-person?
. Specifically, which languages? (English, Spanish, Chinese, other?)

IDME-COR-SSCC-000069 ©
SADI Update Status Meeting Minutes

DATE: APRIL 22ND, 2021 TIME: 10:00AM-10:30AM LOCATION: VIRTUAL

AGENDA/OBJECTIVES

e Touchpoint to check on status each week between SADI & [D.me. Purpose to align on status &
ensure items are moving and on track; other items to be worked in technical groups.
e Check on status of Reporting, API, Virtual In-Person, and Languages options.

ATTENDEES

|

ID.me)

Lisa Maynard (ID.me)
 .

Nick Vigier (ID.me)

+ EE cD)

ACTION ITEMS

PERSON
n DESCRIPTION ; DUE DATE
RESPONSIBLE

Follow up on ID.me email regarding
| additional analytics that are currently in Paul 4/29/21
progress; share once complete

Provide literature regarding false positives

2 and face surveillance, and % of false positives ID.me {29/21
that have occurred

3 Provide list of 30 languages provided by ID me 4/29/2|
Trusted Referees

4 | Provide updates to see if the June 1“ timeline ID.me 4/29/2|

is manageable after the meeting this afternoon

IDME-COR-SSCC-000070
between tech teams to discuss fraud channel
scope

KEY TAKEAWAYS:

1. Reporting:

Paul - In response to the email from ID.me regarding additional analytics/numbers; we are in
process of working those right now and once complete will share with ID.me

Agenda Item: Provide a recent snapshot of ID.me statistics for use in IRS Executive
briefings.

© Total number of ID.me accounts is over 400 million, with 70000 new accounts being
created every day.

o Number of active NIST credentials (LOA3 plus IAL2/AL2) is around 6 million

o Number of active IAL2 credentials is over 3 million; of those approximately 2.5
million has liveness associated with their account

o Fraud concern; suspect that less than 0.5% of all IAL2 + Liveness accounts having
any form of fraudulent activity.

© The IAL2 policy is largely successful at preventing vast majority of fraud.

1. ID.me is catching fraudulent activity up front
Referrals to law enforcement:

o The security team does work and interact with law enforcement when they identify a
pattern of fraudulent activity (rings)

o If the user is one who does not engage in a large pattern of suspicious behavior,
he/she is reported to ID.me’s partners; for rings and repeated behavior, law
enforcement is called in.

Minority populations and Liveness:

o There are no immediate concerns regarding implicit biases within minorities because
ID.me utilizes face matching.

1. Face matching is a 1:1 matching vs. l:many; ID.me technology can match
1:1 auser with their government ID.

2. This is more efficient than face surveillance and reduces the chance of
human error.

2. Virtual In-Person:

The ID.me Help Desk is available 24/7.
Current wait times are decreasing; about 2 hours as of today. Continuing to invest in process
and personal and hiring additional support.
Following up on the scheduling discussion; this option will no longer be an option
All ID.me efficiency boosts will go-live by June 7“, with ID.me hiring 800 Trusted Referees
by June 14".
Current users have to wait online, no callback feature. The scheduling feature was offered
previously, however approximately 50% of users did not show up to their scheduled
appointment, hindering efficiency, and had to be removed.
o A new feature being implemented is to notify users with push notifications when they
are 15 minutes out from their appointment, so they are ready with documentation.

IDME-COR-SSCC-000071
o Confirmed that users would be waiting on their phones/desktop

3. Language options:
e For online self-service currently provides English, Spanish, and Spanish Creole.
e Trusted Referee currently provides approximately 30 different languages for members. ID.me
to follow up with the full list of languages for reference.

4. Fraud Channel:
e Put polishing touches on design for fraud channel provided by ES.
o ID.me only concern with delivery at this time is around delivery since requirements
haven’t been fully defined.
o IRS working to finalize the requirements, aim to have them ironed out asap (meeting
to take place this after 4/22)
1. Belief is that after the meeting with the tech team that a new level of comfort
would be reached. ID.me to escalate any concerns.

IDME-COR-SSCC-000072

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Original

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