Exhibit 52 — In re Bank of America California Unemployment Benefits Litigation (Dkt. 350-53, S.D. Cal. No. 3:21-md-02992)

Summary

Exhibit 52, Document 350-53 filed October 24, 2024 in Case 3:21-md-02992-GPC-MSB (S.D. Cal.), is a three-page email chain forwarded by Cindy Baker on 12/2/2023. In a January 27, 2021 message to ID.me Member Support she writes that she still has not received an email or phone call to verify her identity. She says she has done everything possible with ID.me and EDD to resolve the pending status of her EDD funds and asks for help. The earlier January 19, 2021 reply from ID.me Member Support apologizes for the delay and says the support team is working on a personal response. The pages carry labels Baker_C_0000360 and Baker_C_0000361 and contain redactions.

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EXHIBIT 52 
Case 3:21-md-02992-GPC-MSB     Document 350-53     Filed 10/24/24     PageID.11368 
Page 1 of 3

Message 
From: 
Sent: 
To: 
Subject: 
Best, 
 
12/2/2023 12:31:50 AM 
Cindy Baker 
] 
Fwd: Our apologies for the delay ... 
Cindy Baker 
i Redacted - PII ! 
The information in this email and any of its attachments is intended solely for the addressee and legally 
privileged and confidential information intended solely for the use of the intended recipient. The contents may 
NOT be forwarded, disseminated, used, printed or copied without prior written authorization from the original 
sender, doing so is a breach of contract. If you receive this message in error, please delete and immediately 
notify the sender. Any unauthorized reading, distribution, copying or other use of this communication ( or its 
attachments) is strictly prohibited. 
Begin forwarded message: 
From: Cindy Baker <
> 
Date: January 27, 2021 at 9:26:02 AM PST 
To: "ID.me Member Support" <help@id.me> 
Subject: Re: Our apologies for the delay ... 
Hello, 
I still have not received an email/phone call follow up to verify my identity? I have done everything possible 
with both id.me and EDD to resolve my pending status of EDD funds and am not getting any assistance. Please 
advise ASAP. 
Respectfully, 
On Tue, Jan 19, 2021 at 6:03 PM ID.me Member Support <help(a1id.me> wrote: 
Hello, 
We apologize for the delay. Rest assured, we received your initial support request Cricket Number~ Redacted- PII i) and our 
Member Support Team is working on providing a personal reply t:o your question(s). We will have a response for you 
shortly. In the meantime, please feel free to check out **[ID.me's FAQ page](https://idme.zendesk.com/hc/en-
us}** as most questions can be answered using the articles provided. If you have any additional information to add 
to your request or if you were able to solve the issue, please feel free to reply to this e-mail and any response will be 
added to your request. Again, we apologize for the delay and we will respond shortly. 
Warm regards, 
ID.me Member Support 
www.id.me 
Baker_C_0000360 
Case 3:21-md-02992-GPC-MSB     Document 350-53     Filed 10/24/24     PageID.11369 
Page 2 of 3

Zendesk 
Best, 
Cindy Baker 
V: 
 
Emails are intended only for the person or entity to which it is addressed and may contain information that is privileged, 
confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information to anyone other 
than the intended recipient is prohibited. 
Baker_C_0000361 
Case 3:21-md-02992-GPC-MSB     Document 350-53     Filed 10/24/24     PageID.11370 
Page 3 of 3

File and source

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gov.uscourts.casd.709615.350.53.pdf

Size

168,159 bytes

SHA-256

3219f4ae6502e00903bfc0d537110ce36be89e042c0deb4098a343ccf36c389a

Our copy

gov.uscourts.casd.709615.350.53.pdf

Original

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