Exhibit D - PPP loan email — Blueacorn Beringer (Dkt. 36.5)

Summary

Exhibit D, Document 36-5 filed 07/06/21 in Case 5:21-cv-00251-BO, a 4-page set of forwarded customer emails dated June 14, 2021 complaining about customer service on a PPP loan. The first email says that on June 4th the writer's bank rejected an SBA approved PPP deposit, that a Trace ID number was sent, and that after 10 days the only response was template emails. The second email, under ticket #FI01052630, says a template reply did not answer the question and is sent to CEO Chris Guerra and the board. The quoted support reply of June 13, 2021 says systems were running behind schedule and that most people were funded 7-10 business days after signing a DocuSign agreement.

Summary drafted by a model from the document's text below and checked by script against that text before publication. It is a navigation aid, not a reading of what the document proves. Where AI is used

Full text

                        EXHIBIT D




Case 5:21-cv-00251-BO   Document 36-5   Filed 07/06/21   Page 1 of 4
---------- Forwarded message ---------
From
Date: Mon, Jun 14, 2021 at 3:26 AM
Subject: Customer service shit show


      Case 5:21-cv-00251-BO              Document 36-5   Filed 07/06/21   Page 2 of 4
To: <Chris.guerra@blueacorn.com>, <greg.boone@blueacorn.com>,
<management@blueacorn.com>, <executive@blueacorn.com>, <president@blueacorn.com>




So on June 4th sadly my bank like so many others rejected my SBA Approved PPP deposit. I notified
you guys with a Trace ID number.

It’s been 10 days and zero communication except these terrible email templates some customer
support manager who has probably already jumped ship has put together with a cool casual voice
being fired off without reading the nature of the inquiries coming in.

Just pathetic. prestamos is trying to cover your ass communicating what they can publicly through
Facebook and yet I thought you were the loan servicer, isn’t that your job too?

We’re measured by our worst, not our best. That’s how the big leagues go, adjust accordingly unless
you plan on packing your bags. This embarrassment will follow you if you continue to let it degrade.

-

---------- Forwarded message ----------
From:
Date: Monday, June 14, 2021
Subject: Re: It’s been 2 weeks #FI01052630
To: Blueacorn Support <support@blueacorn.co>



This has nothing to do with my question at all and I’m shocked you are that blind that you would
send me this template. I’m sending this to CEO Chris Guerra and the board of executives.

Answer my question in any form if you are a human.

On Sunday, June 13, 2021, Blueacorn Support <support@blueacorn.co> wrote:

    New reply for the ticket #FI01052630

    Thanks for reaching out!

    Currently (and we are hoping this changes soon!), the systems are running behind their
    projected schedule due to an overwhelming response in this round.

    We're seeing most people are being funded up to 7-10 business days after signing your
    DocuSign agreement for funds to transfer into your account.

    If you still need more assistance please respond to this thread and we will be happy to
    assist you.


      Case 5:21-cv-00251-BO           Document 36-5         Filed 07/06/21      Page 3 of 4
Case 5:21-cv-00251-BO   Document 36-5   Filed 07/06/21   Page 4 of 4


File and source

File

gov.uscourts.nced.187990.36.5.pdf

Size

280,444 bytes

SHA-256

a054d9d209b40dda2bd21b3defbb38491e77cec661e30eda68923fb7dd98bbc1

Our copy

gov.uscourts.nced.187990.36.5.pdf

Original

PACER (login required)