Court filing
Exhibit A Consumer Complaints — Blueacorn Beringer (Dkt. 16.1)
No. 5:21-cv-00251-BO · Doc. 16-1 · Docket on CourtListener
Full text
EXHIBIT A
Case 5:21-cv-00251-BO Document 16-1 Filed 06/16/21 Page 1 of 12
---------- Forwarded message ---------
From: >
Date: Mon, Jun 14, 2021 at 3:26 AM
Subject: Customer service shit show
Case 5:21-cv-00251-BO Document 16-1 Filed 06/16/21 Page 2 of 12
To: <Chris.guerra@blueacorn.com>, <greg.boone@blueacorn.com>,
<management@blueacorn.com>, <executive@blueacorn.com>, <president@blueacorn.com>
So on June 4th sadly my bank like so many others rejected my SBA Approved PPP deposit. I notified
you guys with a Trace ID number.
It’s been 10 days and zero communication except these terrible email templates some customer
support manager who has probably already jumped ship has put together with a cool casual voice
being fired off without reading the nature of the inquiries coming in.
Just pathetic. prestamos is trying to cover your ass communicating what they can publicly through
Facebook and yet I thought you were the loan servicer, isn’t that your job too?
We’re measured by our worst, not our best. That’s how the big leagues go, adjust accordingly unless
you plan on packing your bags. This embarrassment will follow you if you continue to let it degrade.
-
---------- Forwarded message ----------
From: >
Date: Monday, June 14, 2021
Subject: Re: It’s been 2 weeks #FI01052630
To: Blueacorn Support <support@blueacorn.co>
This has nothing to do with my question at all and I’m shocked you are that blind that you would
send me this template. I’m sending this to CEO Chris Guerra and the board of executives.
Answer my question in any form if you are a human.
On Sunday, June 13, 2021, Blueacorn Support <support@blueacorn.co> wrote:
New reply for the ticket #FI01052630
Thanks for reaching out!
Currently (and we are hoping this changes soon!), the systems are running behind their
projected schedule due to an overwhelming response in this round.
We're seeing most people are being funded up to 7-10 business days after signing your
DocuSign agreement for funds to transfer into your account.
If you still need more assistance please respond to this thread and we will be happy to
assist you.
Case 5:21-cv-00251-BO Document 16-1 Filed 06/16/21 Page 3 of 12
Case 5:21-cv-00251-BO Document 16-1 Filed 06/16/21 Page 4 of 12
Subject: Fwd: PPP Wrong Blue Acorn
To: Erica Rooney <erica.rooney@blueacornici.com>
‐‐‐‐‐‐‐‐‐‐ Forwarded message ‐‐‐‐‐‐‐‐‐
From: >
Date: Tue, Jun 15, 2021 at 3:49 PM
Subject: Re: PPP Wrong Blue Acorn
To: Jordan Donahue <jordan.donahue@blueacornici.com>
I apologize for the confusion. It appears that this company stole the identity of your company, in an attempt to
appear more legitimate. In the process, they have tarnished your business' reputation. I hope you win your
lawsuit against Blue Acorn.co, and you may contact me at any time to share the details of my experience with
them. Im willing to testify, and I will be more than happy to show you all screenshots of my communications
with them, documents, etc..
Again, sorry for the confusion, and I hope you get the compensation your company deserves.
-
Sent from my Metro By T-Mobile 4G LTE Android Device
Get Outlook for Android
From: Jordan Donahue <jordan.donahue@blueacornici.com>
Sent: Friday, June 11, 2021 5:57:18 PM
To: >
Subject: Re: PPP Wrong Blue Acorn
Again, Blue Acorn iCi does not offer services related to the Paycheck Protection Program (“PPP”) and is not
affiliated with any entities that offer such services, including blueacorn.co. If you are trying to
reach blueacorn.co regarding your PPP application, you can do so at support@blueacorn.co or
via https://blueacorn.co/support/.
Jordan Donahue
Alliances Manager
| blueacornici.com
2
Case 5:21-cv-00251-BO Document 16-1 Filed 06/16/21 Page 5 of 12
On Fri, Jun 11, 2021 at 5:51 PM > wrote:
Maybe you could relay the message. Thanks
Sent from my Metro By T-Mobile 4G LTE Android Device
Get Outlook for Android
From: Jordan Donahue <jordan.donahue@blueacornici.com>
Sent: Friday, June 11, 2021 5:50:04 PM
Subject: PPP Wrong Blue Acorn
Hi,
You have reached out to the wrong company. Blue Acorn iCi does not offer services related to the Paycheck
Protection Program (“PPP”) and is not affiliated with any entities that offer such services,
including blueacorn.co. If you are trying to reach blueacorn.co regarding your PPP application, you can do so
at support@blueacorn.co or via https://blueacorn.co/support/.
Jordan
Jordan Donahue
Alliances Manager
(732) 403-4615 | blueacornici.com
‐‐
Erica Rooney
Senior Vice President- Employee Experience
(919) 609-9419 | blueacornici.com
3
Case 5:21-cv-00251-BO Document 16-1 Filed 06/16/21 Page 6 of 12
‐‐
Judy Geaslen
Chief Financial Officer
(919) 246-9376 | blueacornici.com
4
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Case 5:21-cv-00251-BO Document 16-1 Filed 06/16/21 Page 11 of 12
Case 5:21-cv-00251-BO Document 16-1 Filed 06/16/21 Page 12 of 12
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